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Security Officer Customer Service

Brooklyn, NY
January 31, 2024

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Daphnye Champagne

*** ************* ***

Brooklyn, NY 11221



Professional Security Officer equipped with excellent communication skills and consistent adhering to safety protocols while at work. Experienced bus matron, responsible for ensuring the safe transportation of young and disabled students.


October 2016 - May 2021

Jofaz Transportation - School Bus Matron/Attendant Brooklyn, NY

● Ensured student safety through adhering to protocols while transporting them to campus.

● Effectively caring for students while picking up and dismissing them to their respective destinations.

● Ensuring a positive and healthy environment by developing a culture of love and positive relationship building between students.

November 2017 - January 2018 (Seasonal)

Imperial Security and Consultant - Licensed Security Officer Brooklyn, NY

● Licensed security officer, ensuring the safety of patrons and employees at assigned locations during holiday shopping.

● Adhered to top security protocols to stop theft and potential harm in stores.

● Knowledgeable in threat assessment, de-escalation tactics, and analyzing shopper behavior to identify theft.

● Generates accurate incident reports.

January 2014 - December 2018

Casablanca Bar & Grill / Security LLC - Licensed Security officer Brooklyn, NY

● Checked IDs, confiscated contraband, and removed patrons with harmful weapons and substances.

● Ensured patron safety by performing brief security checks at entry points.

● Performed crowd control and property safety checks.

● Promoted health safety.

● Provided customer service.

Accomplishments & Skills

● Licensed Security Officer

● Licensed by the Board of Education

● Licensed Private Security Officer

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