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Customer Service Accounts Receivable

Crowley, TX
January 31, 2024

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Shirley A. Richardson

*** ******* ******* *****

Quitman Texas, 75783



Customer service positions. I am trained in Retail, Medical Accounts Receivable/Payables, Data Processing, Medical Call Center.

Knowledge in Customer service, trained in Microsoft applications, Outlook Office, Excel, Quick Books, Various Medical applications including Optum.

Problem solving; results oriented, Strong ability to communicate effectively. Attention to detail.


5/2018 to 11/2023

Data Processor

Dexter, Sulphur Springs, Texas

Reason for leaving: Job is relocating 60 miles away.

Knowledge processing orders to load trucks to be delivered to customers, processing UPS, FED-EX orders. I am also trained with processing freight company Bill of Ladings for shipment pick ups. Familiar with front office duties, accepting payments, taking orders from customers in person and phone orders. I have the ability to multitask with organizational skills.

5 Year Award, Multiple Bravo cards for outstanding performance.

September 2014- March 2018

Accounts Receivable

Mckesson Health Care, Greenville Tx

Reason for leaving: Moved to different town.

Managed A/P accounts for Methodist Hospital for pathology department. Refiled billing back to insurance that were denied payments for coding, incorrect patient information. Processed payments on patient accounts over the phone, wrote off balances with various insurances that met requirements, directed customers for finical assistance for outstanding balances. Familiar with Medicare and Medicaid insurance policies. Responsible for maintaining HIPP policy at all times. Appealed denials back to insurance companies and followed up.

Knowledge in various medical and insurance applications and terminology.

September 1988-May 2014

General Manager

AAFES, Dallas Texas

Managed exchange of several retail locations on Military bases with retail goods.

I was responsible to attend Command meetings and Town Hall meetings for customer feedback on service level at installation. I managed communication between Commanders and Head-Quarters in Dallas, Texas. Managed anywhere from 35 to 300 employees during my career. I was a part of a Process Action Team for rolling out new training in Customer Service, Developing New Managers, Diversity in Workplace. Setting annual financial budgets, performance reviews on senior management, inventory management. Overseeing polices and procedures, cash funds.


2003 Retail Federation Certification

20013 Columbia Southern University

Associate in Human Resources. (Not completed)

1980 High School Diploma.


Kathy McMackin- 903-***-****

Kandis Townsend- 469-***-****

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