Darre White

Customer service representative

**** ***** **** *****, ****** Rock,

Arkansas, United States, 72211

+1-501-***-****

ad299d@r.postjobfree.com

An accomplished Customer Service Representative with a proven track record of delivering exceptional customer support. Possesses excellent communication skills, empathy, and a customer-centric approach. Proficient in handling inquiries, resolving issues, and ensuring overall satisfaction. Demonstrates effective problem-solving, adaptability, and a commitment to providing a positive customer experience.

Professional Experience

Pearson June 2023 - September 2023

Enrollment Specialist

Conducted thorough analysis of enrollment data to identify trends and develop strategies to improve enrollment rates.

Assisted prospective students with the admissions process including application completion, document collection, and enrollment requirements.

Managed a caseload of incoming students, providing personalized guidance and support throughout the enrollment process.

Cardinal health May 2022 - May 2023

Order management specialist

Collaborated with sales team to analyze order status and resolve any issues related to pricing, availability, and delivery schedules, resulting in increased customer satisfaction by 15%. Oversaw end-to-end order management process for key accounts, ensuring accurate and timely processing of orders, invoicing, and shipping documentation. Managed relationships with suppliers and vendors to ensure timely delivery of products, resolving any shipping or quality issues promptly to maintain customer trust. Conducted regular audits on order fulfillment process, identifying areas of improvement and implementing corrective actions to enhance overall efficiency and minimize errors. AT&T February 2019 - March 2021

Customer service representative

• Demonstrated excellent communication skills by effectively listening to customers, understanding their needs, and providing accurate and helpful information.

• Managed a high volume of calls, emails, and chats in a fast-paced environment, consistently meeting or exceeding performance metrics and quality standards.

• Collaborated with cross-functional teams to identify and implement process improvements, resulting in enhanced customer experiences and increased efficiency.

• Utilized customer relationship management (CRM) software to document interactions, track customer inquiries, and update account information.

•focused on interpreting and analyzing customer-related data. •examining customer feedback, identifying trends, and providing insights to enhance service quality. •create reports, dashboards, and predictive models to improve decision-making and customer satisfaction. Education

Bachelor of science in business administration in Marketing Present Western Governors University, Online

Bachelor's degree in Marketing with a focus on consumer behavior and market research. Completed coursework in advertising, brand management, and digital marketing strategies. Developed skills in market segmentation, data analysis, and marketing analytics. Conducted research projects analyzing consumer behavior and preferences to develop effective marketing strategies. Key Skills

Interests

data visualization

Python

problem-solving

Excel

statistical analysis

Detail oriented

Customer service

Learning new languages

reading

content /marketing

writing short stories/poems

travel

painting

knitting

science

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