Looking for Operation Manager / General Manager

Having 21 Years’ experience in Gulf (UAE, Qatar and KSA)

009**-******** or 0091 934-***-**** ad2982@r.postjobfree.com

Strong attention to details, excellent judgement skills, outstanding teamwork under pressure, pleasant disposition, and deeply committed professional attitude. Dedication and professionalism, highly motivated towards goal achievement, self-motivated, eager to learn new skills, honest, hard-working, confident in making decisions, organized, able to meet deadlines, and competitive in any environment.

Managing Director – Human Resource from April 2019 to till Date

Accent Gulf Recruitment Pvt. Ltd

(Qatar/India)

Directing the activities of the business while ensuring bottom-line profitability

Providing strategic advice to the board of directors, plan cost-effective business strategies and develop new ideas based on market and industry.

Establishing company goals, aligned with the board and shareholder goals.

Implementing the policies of a company and making sure that they are adhered to.

Delegating duties to appropriate people within the business.

Develop reporting tools to monitor the ongoing performance of the company

Communicating company reports and achievements to the board, shareholders, and business partners.

Maintaining and monitoring budgets to make sure that the business operates efficiently from a financial perspective.

Guiding and maintain the performance of the company.

Supervising executives and managers and providing leadership and motivation to all employees.

Operation Manager – Rent A Car from April 2017 to March 2019

Rent Solution Rent A Car

(Qatar)

In-depth knowledge and technical expertise in providing customer support, and in applying professional expertise. Capable to interact positively with different nationalities and establish respectable relationships. Ability to work in diverse and multicultural environments. Energetic, willing to take up responsibilities, and capable to work under minimal supervision. Highly attentive to details, can work under pressure, and meet deadlines. Willingness to learn and apply effectively. Believes in the concept of ‘Service with a smile’.

Job Responsibility

Oversee management contracts of Limousine and chauffeur services. Ensuring service levels are adhered to by all team members in a timely and professional manner.

Provide logistical solutions to all project based services such as short term transportation services for events and corporate entities.

Work with the team to ensure that one continuously exceeds customer expectations at all times. Liaise directly with the call centre team and Top Management to establish business opportunities with new or existing customers.

Ensure aggressive sales strategy to achieve sales and revenue. Establishing sales targets, training on products, services, sales performance, follow up on sales opportunities and converting them.

Train, and develop skills with team members. Review them periodically and performance manage them to deliver outstanding results.

Demonstrate business practices that are in line with Rent Solutions standards; Handle complaints escalated from both internal and external customers and provide solutions; and Communicate on operational areas supporting all promotional activates targeted to improve inbound sales.

Present critical data relevant to Limousine, Chauffeur & Event Management operations, sales opportunities and performance to the Managing Director on a regular basis; and will also liaise with Rental/Lease and Sales Managers on a regular basis.

Interact with corporate sales team in establishing support and customer care to individual accounts.

Support all marketing initiatives that are targeted to improve sales opportunities.

Country Manager – Rent A Car from June 2014 to March 2017

AVIS Rent A Car

(Qatar)

A country manager job involves working to manage operations, develop business and increase profitability for the company in the country, and manage key areas of the business such as moving services, global mobility, and records management. Finalize annual budgets, produce a detailed annual business operating plan, and deliver monthly, quarterly and annual targets for revenue, profits, and cash flow.

Job Responsibility

Provide leadership to manage all operations within the country. This involves taking responsibility for profit, revenue, cash flow, and quality targets.

Responsible to produce business performance reports, this could be on a monthly or quarterly basis. Recruit and manage staff, including performance monitoring, mentoring, and training.

Direct the day-to-day operational management of the business, applying as required a hands-on approach to producing solutions to strategic, technical, commercial, operational, and personnel-related challenges, which impact customer service and performance.

Develop an annual sales plan for existing and future customers and ensure excellent client relationships are maintained by building transparency and trust. Act as a key focal point for communications with clients on issues requiring the influence and authority of a Country Manager.

Provide ongoing support to business acquisition and bid preparation, working closely with colleagues in pursuit of new contracts or extending existing contract work scope.

Ensure day-to-day operations maintain a continued alignment with overall corporate policy, strategy, and direction.

Deliver performance management objectives, agreed business plans, budget, and targets, and report on both plus and minus factors impacting business. In essence, adopt a 'no surprises approach to reporting and leadership.

Lead the implementation, planning, monitoring, and reporting of AVIS activities in Qatar, as well as further development of AVIS, ensuring that a strong strategic direction is maintained.

Oversee the management of office and finance functions. Ensure all accounting and finance functions are complied with by all staff and partners, working with the Finance Manager. Ensure timely submission of accurate monthly financial reports, working with the Finance Manager. Manage the budget on a monthly basis to ensure optimum expenditure of funds. Undertaking timely and accurate annual budgeting and forecasting.

Ensure that the entire staff is trained in security and first aid and that emergency protocols are in place.

Sr. Manager Internal Audit - Construction Company from July 2001 to May 2014

/ Ready Mix (Al Fara’a Group)

(UAE, KSA and Qatar)

As Group Financial / Audit Manager, I was responsible for preparing Financial Reports related to Budgets, Accounts Payables, Accounts Receivables, and General Expenses for the Group. Also, explore ways to improve profitability and analyze the company’s current situation.

Internal Audit (Accounts Department / Purchase Department)

Auditing of Supplier payment bills

Audit of Sub-contractor bills

Audit of Petty cash bills

Physical verification of Stock (Quarterly / Half yearly and Annually)

Monitoring of Cash flow

Monitoring of Bank Guaranty

Monitoring of LC

Preparing MIS reported to Management on a monthly basis

Internal Audit (HR & Admin Department)

Company policy and process.

Promotion letter (Band and Grad).,

Camp Maintenance (water/electricity).,

Staff movement, Leave, and daily attendance.,

Flat / Land Agreement (new and renewal).,

Fleet list and loge book.,

House / Flat Allocation (new and renewal).,

All other expenses like staff welfare .

Preparing MIS reported to Management on a monthly basis.

Internal Audit (Recruitment Process)

Auditing of recruitment expenses (overseas and domestic),

Budget expenses vs. actual expenses.,

Actual requirement vs., joining within a time line.,

Visa rejection from the immigration office.,

Visa cancellation.,

Investigation report

(Labour not coming from Agent within timeline).,

MIS report.

Achievement and Awards

Received Set Pace & Direction Awards from Avis Budget Group – UK on 28th April 2016 at Nassima Royal Hotel – Dubai – UAE.

Received outstanding Achievement awards from Avis Budget Group – UK 15th October 2015 at Inter-Continental Dublin – Ireland.

Received esteemed customer Loyalty Award from TATA Motors on 15th August 2016 Dubai.

Received Fleet Customer Loyalty Award from M/s Abdullah Abdul Ghani & Bros Co W.L.L Toyota on 15th June 2016 at Marriott Hotel – Doha – Qatar.

Received Best Purchaser Awards from M/s. Mannai Trading Co. LLC on 30th March 2015 at Sharq Village Hotel Doha, Qatar.

Received Top 10 Purchaser Awards from M/s Abdullah Abdul Ghani & Bros Co W.L.L Toyota on 19th January 2015 at Four Season’s Hotel – Doha, Qatar

Received Best Recruitment Awards on 18th December 2014 from Prudential Manpower at Sri Lanka.

Seminars Attend.

Attend Avis Budget Group Regional conference 26th and 27th April 2016 Dubai.

Attend Arabian Travel Market 26th to 28th April 2016 at World Trade Centre, Dubai

Attend Rental Car.Com Conference 27th April 2016 at World Trade Centre, Dubai.

Attend Avis Budget Group Regional conference 16th to 19th May 2015 at Dubai.

Attend Arabian Travel Market 5th to 7th May 2015 at World Trade Centre Dubai.

Rental Car.Com Conference 7th May 2015 at World Trade Centre, Dubai

Training

Pricing and Yield Training Course 16th to 19th May 2015 at Nassima Royal Hotel – Dubai.

Management Training, (Year 2016) AVIS & Budget Group UK.

Education Qualification

MBA – Finance, Year 2010 – 2012 Indian School of Management and Study at Mumbai

Diploma in Computer, Year1996–1998 Binary Informatics & Networking System,Calcutta

Quality System Awareness ISO 9001:2000 (Year 2002) A.S.Tech, Egypt Management Consultants.

Personal Details

Date of Birth : 12th May 1977

Father Name : Bhagabata Bhoi.

Permanent Address : Flat No 301, B – Block, Krishna Vihar, Balasore, Odisha.

Driving Licence : Indian, UAE and Qatar Driving License.

I hereby declare that the above particulars are true to the best of my knowledge and belief.

Thanks and regards

Dhirendra Kumar Bhoi

Mobile: 009**-******** or 0091 934-***-****

Email: ad2982@r.postjobfree.com

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