Michael DeCarlo Sr.

Management, Sales, Service, Training, Technology, Technician and more.

ad297y@r.postjobfree.com

+1-301-***-****

I'm an ambitious individual with a strong determination to succeed. I possess impressive leadership skills and have a deep understanding of the customers needs. Working within a target driven environment. Always meeting and exceeding my goals. I am looking to join a rewarding position that provides opportunities for hard workers and over achievers. Currently living in South Florida / Fort Lauderdale, Authorized to work in the USA for any employer,

Work Experience

Sales Manager / Training / Development

Ecolab / Kay Chemical Division – Baltimore, MD

2016 to Present

My book of business is at $4.3 M. I am responsible for developing and managing a territory of customers in the quick service restaurant industry. Growing sales and retaining existing customers by providing service excellence, equipment maintenance and gaining new sales through new products and new customers, and providing customers training on sanitation and food safety through high quality surveys. Created and coordinated group training classes in alignment with company sales objectives. Liaised with Human Resources to assist in filling open sales positions and promote seamless on-boarding of new hires. Led sales planning, development and account management for my territory. Supervised and trained employees on successful selling techniques. Elevated team performance via strategic planning and coaching in areas of prospecting, sales and value-added presentations. Outside (B2B) Sales Manager

Orkin Pest Control (Commercial) – Baltimore County, MD 2014 to 2016

My book of business was at $2.1 M. My duties include sales of commercial pest control products and services. Prospecting potential customers to set initial meeting. Business to business (B2B) outside sales. Generate new leads by dedicated Cold- Calling and/or referrals. Manage the sales process from Introduction of services to signing service agreements. Develop relationships and referrals with business owners in my designated territory. Keep strong communications with all decision makers. Follow-ups and conduct periodic customer service, quality assurance visits with clients. Implemented CRM across entire sales organization, enabling better customer engagement, improved order efficiency and market segmentation.

Owner/Operator

www.ohgogosh.com – Rockville, MD

2009 to 2014

My book of business was at $120 K. Owner/Operator. My duties were to create website designs, logos, graphics, business cards, brochures and maintenance. Design a websites to be creative, elegant and yet user-friendly. Handling all outside and inside sales for all products and services. Resolving all customer Service and collection issues. Building a long- term relationship with all account holders. Work closely with client's and discuss issues related for the betterment of their website. Educating existing and potential customers about leading competitors in the field. Fixing problems encountered in the functioning of the website. Use various combination codes like HTML, CSS and Script Manipulation. Work on improving image presentations and other features on the website digitally., Improve relations with company and clients.

Sales Manager

Goodman Manufacturing Company/Daikin – Frederick, MD 2005 to 2009

My book of business was at $3.6 M. I conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements. Liaised with vendors to coordinate delivery schedules and promote customer satisfaction. Followed-up with customer after sale to identify and resolve service, account or technical issues to maintain customer satisfaction. Educated customers on product features and technical details to highlight benefits. Negotiated prices and set up contracts to finalize sales agreements. Introduced new products to distributors through demonstrations detailing features and capabilities.

Education

Bachelor's in Business

SUNY Polytechnic Institute – Utica, NY

September 1990 to August 1994

High School Diploma in General Studies

Utica Free Academy HS – Utica, NY

1985 to 1989

Skills

• B2B Sales

• Customer Segmentation

• Outside Sales

Additional Information

Sales & Revenue Generation. Leadership / Management. Account Management. Employee / Vendor Relations. Customer relations development. Negotiations and contract enforcement. Customer Retention and satisfaction. Networking, Promotions and Sales Tactics. New business development. Computer / Software (PC/Mac). Market Growth. Long and Short Sales. Effective Presentation Skills. Trainer / Training.

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