NANCY E. MARQUEZ

*** *. ******** **. ******: 915-***-****.

El Paso, Texas 79901 ad297n@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Highly motivated, solutions-focused professional with over ten years of customer service and records management experience within various medical and home health clinics. Proven effectiveness in implementing strategic administrative and operational initiatives to enhance productivity, client services, and overall bottom-line performance. Possess exceptional interpersonal and communications skills with the proficiency to build and maintain strategic relationships while interfacing positively with people of diverse backgrounds.

CORE COMPETENCIES

●Customer Relations

●Computer Proficiency

●Schedule Adherent

●Records Management

●Service Strategies

Professional Demeanor

Bilingual with articulate fluency in English and Spanish

Proficient with Microsoft Office Suite

PROFESSIONAL EXPERIENCE

COLD DELI CLERK 2022-2023

VISTA URBAN MARKET El Paso, Texas

●Filled, maintained and rotated products on display

●Operated fryer, microwave, cutting tools, scales and other Deli equipment

●Sliced and weighted deli meats

●Cleaned all department equipment occasionally

●Cross trained in meat market and produce departments

●Set up all required areas at designated times

●Priced and packed food items

●Learned about new deli items and menu options

FIELD SUPERVISOR 2016-2020

AM HOME HEALTH El Paso, Texas

●Manage home care medical and support staff

●Assigned cases and coordinate with physicians, patients, and references

●Scheduled home health aides for patient visits and work assignments

●Monitor the quality of care performed by the home health aide staff

●Demonstrated ability to lead and motivate outstanding patient-care

●Trained staff in policies, procedures and regulations

FRONT DESK SUPERVISOR 2015-2016

EL PASO PAIN CENTER El Paso, Texas

●Obtain pre-certs for office procedures

●Ensure reception area was tidy and presentable

●Order front office supplies and keep inventory of stock

●Keep updated records of office and expenses and costs

●Direct visitors to the appropriate person and office

●Monitor log book ad issue visitor badge

BENEFITS REPRESENTATIVE 2013- 2015

AUTOMATED DATA PROCESSING El Paso, Texas

●Provide guidance and best practice information regarding payroll business issues, researching state and other.

●Process all such requests in accordance with documented client procedures. Ensuring that all work is completed in accordance with published service level agreements.

FRONT DESK 2010 – 2013

EL PASO CARDIOLOGY ASSOCIATES El Paso, Texas

●Ordered lab work and X- Rays. Prioritized patient daily care according to acuity and scheduled patient procedures.

●Answered multi-line telephone, managed fax, copy and scan machines appropriately.

●Obtained pre-certs and referrals from both the primary doctor and insurance company. Check in patients, verified for insurance eligibility.

RECEPTIONIST 2007 – 2010

SAN ANTONIO PEDIATRIC ASSOCIATES San Antonio, Texas

●Maintained immunization records and health physicals up to date. Entered CPT and ICD-9 codes for appropriate company billing.

●Answered telephone and scheduled patients in a timely and professional business manner. Greeted patients and checked them in accordingly for assistance.

EDUCATION

Career Point College San Antonio, TX Graduate 2007 Medical Secretary

Parkland High School El Paso, TX Graduate 2000 High School Diploma

PROFESSIONAL DEVELOPMENT

Account and File Management, Client Relations

Customer Service, Administrative Procedures

Contact this candidate