Administrative Assistant Customer Service
Resume:
Rita Darras
Administrative Assistant
ad297m@r.postjobfree.com
Hardworking and focused Administrative Assistant offering excellent communication, planning and prioritization skills, developed over 10 years of related experience. Skilled at writing business correspondence, managing mail and updating tracking spreadsheet Exceptional customer service skills. Motivated office Administrative Assistant ready for a new position where customer service and quality skills can be properly utilized. Talented a bilding strong working relationships with fellow staff and assisting with various administrative tasks and duties. Able to work unsupervised and consistently meet all deadlines. Adept at gathering and organizing specifically requested data and converting documents into desired formats.
Work Experience
Administrative Assistant
UNM Health Sciences Center - Albuquerque, NM
August 2011 to September 2015
• Handled itinerary and appointment schedules using Microsoft Word and Excel.
• Drafted contracts, budgets and various reports with direction from manager.
• Answered and quickly redirected up to 100 calls per day, maintain data bases, compose and edit correspondence, operated office photocopiers, coordinated travel arrangements.
• Maintained office bulletin board and assisted staff with clerical or procedural requirements.
• Managed client communications and data collection to increase office productivity.
• Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
• Helped distribute employee notices and mail around the office.
• Coordinated domestic and international travel arrangements.
• Oversaw inventory and office supply purchases.
Administrative Assistant
University of New Mexico - Albuquerque, NM
October 2005 to July 2008
• Greet students, faculty and staff, compose correspondence, answer multi-line telephone.
• Wrote professional memorandums, letters and emails.
• Planned and scheduled meetings for staff and faculty.
• Scheduled board rooms, clinic rooms and vehicles.
• Open and distribute mail.
• Order office supplies.
Cashier
King Sooper's - Longmont, CO
January 2004 to January 2008
03/20011
• Trained new cashiers on procedures, customer service and sales techniques.
• Socked and maintained inventory levels according to store policies.
• Scan barcodes on all merchandise purchased.
• Process payment via check, cash, credit cards.
• Bag items purchased accordingly.
Teller/Loan Processor
US Post Office Credit Union - Albuquerque, NM
February 1990 to May 2002
• Processed paying and receiving transactions.
• Rapidly and efficiently prepared customer requests.
• Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
• Coordinated daily cash reconciliation at high volume location.
• Sold cashier's checks, traveler's checks and money orders.
• Handled various accounting transactions.
• Opened and closed accounts.
• Maintained balancing record with 99% rate of accuracy.
• Maintained friendly and professional customer interactions. Education
Certificate in Business Administration
Central New Mexico Community College
University of New Mexico
Skills
• Administrative Experience (10+ years)
• Microsoft Outlook (7 years)
• Front Desk (10+ years)
• Office experience (10+ years)
• Office management (1 year)
• Multi-line phone systems (10+ years)
• Calendar management (6 years)
• Data entry (5 years)
• Typing (10+ years)
• Phone etiquette (10+ years)
• Organizational skills
• Computer literacy
• Customer service
• Computer skills
• Bookkeeping
Languages
• English - Fluent
Certifications and Licenses
Business Administration
September 1984 to Present
Basic accounting, English, math, human resources
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