Customer Service Technical Support

Renata Carter **** N. Teague St., Rosharon, TX ***83 972-***-**** ad296i@r.postjobfree.com

CAREER SUMMARY AND OBJECTIVE

Highly focused and motivated technical support and customer service professional with a proven track record of assisting internal and external customers. A dedicated team player and individual performer, equipped with exceptional training and experience. Technically savvy with a quick grasp of emerging technologies, able to assess and apply appropriate responses to meet specific business needs.

CORE COMPETENCIES

Root Cause Analysis

Telecommunications

Customer Service

Technical Troubleshooting

PROFESSIONAL EXPERIENCE

Inside Sales Airgas - Duluth, GA February 2022 - October 2023

Marketed PPE safety supplies, welding equipment, and industrial gas through Telesales channels to new and existing customers.

Provided a unique connection to Airgas offerings, made pricing decisions, and provided written and verbal pricing quotes to customers in an organized, timely, and timely manner.

Executed a phone-based sales role, building and growing a book of business through consultative sales within a specified region.

Demonstrated effective communication skills to convey the value proposition of Airgas products and services.

Built relationships with customers to understand their needs and provide tailored solutions.

Maintained a high level of product knowledge and awareness of industry trends.

Collaborated with team members to ensure seamless customer experiences and satisfaction.

Participated in ongoing training to stay updated on product enhancements and market changes.

Ensured accurate and up-to-date records of sales activities and customer interactions.

Inside Sales Interfresh - Decatur, GA March 2021 to February 2022

Handled appointment setting, tracking/tracing shipments, quotes, and updating sales leads database.

Managed the tracking and tracing of shipments, ensuring accurate and timely updates for clients.

Provided quotes for services, considering client requirements and company pricing strategies.

Collaborated with teammates to refine sales strategies and elevate customer satisfaction.

Exhibited strong communication skills to handle customer inquiries and furnish essential information.

Engaged actively in sales meetings and training sessions to stay abreast of industry trends and company offerings.

Fostered close relationships with clients, comprehending their needs and proposing suitable solutions.

Export/Import Agent Dry Cargo Maersk Line the Woodlands, TX (2017-2020)

Monitored vessel movements using the GSIS System, guaranteeing precise and current information on their locations and statuses.

Assisted SOPS Reporting to key clients, offering valuable insights into operational procedures and performance.

Managed customs clearance per container and facilitated the release process, ensuring adherence to regulatory requirements.

Swiftly responded to phone calls, addressing inquiries and concerns from clients and Input in daily tacking reports.

Kept customers informed about Demurrage or Detention charges per container, maintaining transparency in financial transactions.

Tracked cargo on various rail systems, including CSX, BNSF, Northwest Container, PNCT, and CN Rail, to ensure efficient transportation.

Inquired about Bills of Lading to third parties and updated bills with transaction invoices for freight.

Cultivated and sustained customer relationships, collaborating with Sales Managers to meet and exceed client expectations.

Managed the creation, rolling, and advancement of bookings, overseeing the logistics of cargo transportation. Handled requests for diversions, late gates, and add-backs, ensuring flexibility in the shipping process.

Assisted truckers in reporting gating issues at terminals and rail, actively contributing to the resolution of operational challenges.

E-Support Representative, E-Marketing Representative, and Customer Service Representative Xerox Lewisville, TX (2002–2014)

Supported internal and external clients, resolving inquiries for Xerox.com accounts.

Multitasked across systems and applications to analyze and resolve technical issues.

Researched, resolved, and escalated e-commerce, billing, supply, and credit card issues.

Provided e-commerce applications training, coaching, and mentoring through peer-to-peer training.

Promoted technical support during the transition of e-Commerce from Lewisville Xerox team to Xerox Guatemala team.

Provided trouble ticketing training for a quick transition of e-Commerce support to Guatemala.

Supported the Web Veep credit card payment application and escalated issues with credit card payment processing.

EDUCATION

American Trades Institute, Computer Aided Design Diploma

Newman Smith, Carrollton Texas- High School Diploma

PROFESSIONAL CERTIFICATIONS

Octel 250-350 System Administration, Octel 100 Advanced System Administration, Octel 100 Basic System Administration, Intuity Interchange Network Administration, Octel 200/300 Digital Networking, Octel 200/300 Analog Networking.

TECHNOLOGY EXPERTISE

Salesforce SAP

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