Janice Broussard ad2945@r.postjobfree.com• 661-***-****

Palmdale CA 93551

Human Resource Management

Highly analytical and detail-oriented professional with substantial experience overseeing full spectrum of personal/professional development, human resources, and administrative operations across fast-paced environments. Track record of facilitating the development, execution, and refinement of key HR functions, such as recruitment, employee relations, talent nurturing, benefits administration, workforce planning, and performance management. Skilled in enabling companies to emerge as best-in-class by driving continuous improvement across orchestrating training programs and embedding a positive work culture company-wide. Credible history of providing strategic expertise on interpreting legislative HR implications/regulations, such as safety & security, budget & time management, COR, GPC Approver, and Logistics Specialist. Demonstrated proficiency in ensuring compliance with state and industry regulations, managing financial operations, and conceptualizing strategies. Refined communicator with proven capability to influence key stakeholders, cultivate positive relationships with candidate/business leaders, and provide strategic coaching to diverse teams across the globe. Areas of Expertise

• HR Business Partnering/Management

• Regulatory Compliance

• Strategic Recruitment Planning

• Program Management

• Employee Relations Management

• HR Guidance & Implications

• Cultural/Emotional Intelligence

• Employee Benefits & Counselling

• Learning & Development

Work Experience

Defense Commissary Agency, Lemoore NAS, CA 01/2021 – 04/2023 Assistant Commissary Officer/GS 11, Commissary Management-1144 Monitored store operations to ensure smooth and effective management. Analyzed management reports for operational efficiency and implemented departmental goal-aligned changes by guiding and training subordinates in executing DeCA's functional requirements. Upheld strict compliance with safety and security regulations across departments. Conducted quarterly audited departmental inventories to ensure accurate stock counts. Rendered expertise in strategic planning, resource allocation, human resources modeling, leadership techniques, and production methods. Collaborated with AFGE Union to champion agency goals, Equal Employment Opportunity, and Affirmative Action Programs to maintain store reputation. Delivered training on Employee and Labor Relations topics to management and employees by fostering well-informed workforce. Initiated investigations and fact-finding per AFGE regulations for facilitating resolutions of workplace disputes. Coordinated with agency LMER specialists for data requests and document procurement.

● Enhanced operational efficiency by coordinating and enforcing critical programs/policies.

● Achieved desired goals by conducting educational workshops and professional publications with Base Command.

● Accomplished program obligations and expense targets and led rigorous Quality Assurance inspections. Supervisor: Cynthia Parker 559-***-****)

Hours Per Week: 40 hours

Defense Commissary Agency, Orote Guam 01/2018 – 01/2021 Produce Department Manager/GS-07, Commissary Management-1144 Managed Orote Produce Department and led comprehensive operations. Leveraged customer/market research and demographic insights to capitalize on market opportunities and satisfy customer requirements. Launched weekly sales promotions and innovative promotional displays to boost sales. Collaborated with vendors/merchandisers to align departmental initiatives. Maintained robust ordering, receiving, credit retrieval, stocking, price adjustments, and cross-merchandising processes. Maintained stringent safety standards and applied contractual policies and procedures. Steered efforts in personnel recruitment, training, compensation structures, benefits, and personnel information systems. Introduced Power Station in produce department and nutritional health with weekly menu showcases by partnering with Army Dietitian. Secured Power Station video feature on Naval Station Guam website. Pioneered tours with the Navy-Marine Corps Relief Society ombudsmen to educate military families on Page 1 3

commissary benefits and promoting healthy produce selection. Collaborated with Base Command to produce the Front Liners Video.

● Cultivated a high-performing team of employees, driving motivation and efficiency.

● Improved operational accuracy by guiding subordinates in executing inventory requirements.

● Boosted performance evaluations and appraisals, ensuring consistent feedback and development.

● Achieved Gold Star recognition by organizing training seminars for Guam stores, distributors, and Medical Food Inspectors.

Supervisor: Nora Martinez-Balajadia 671-***-****) Hours Per Week: 40 hours

Defense Commissary Agency, Orote Guam 02/2020 - 04/2020 Temporarily Promoted Grocery Manager: Grocery Department Manager/GS-09, Commissary Management-1144

Devised multifaceted leadership capabilities by managing grocery and produce departments simultaneously. Directed day-to-day commissary operations to ensure efficient store management. Fostered robust vendor relationships for optimizing product ordering and merchandise display setups. Identified operational variances to drive continuous process improvements and elevate merchandise visibility through strategic advertising, sales promotion, and display planning. Rendered expertise in personnel recruitment, selection, training, compensation structures, and information systems. Integrated logistics with key business processes to foster collaboration across sales, order management, accounting, and order shipping. Led outreach initiatives by serving as POC for Welcoming committees, Travel Fairs, Child Development Center tours, and events in collaboration with NEX and MWR. Represented the commissary in key Commander's meetings, including the Commissary Advisory Council and Base Civil Engineering gatherings at Orote Naval Base. Accomplished the Department of Grocery Manager course.

● Achieved store operational milestones by scheduling, assigning tasks, and following up on work outcomes.

● Improved inventory control and stock visibility by ensuring safety and cleanliness for employees and revamping storage/backroom plans.

● Utilized the DAX System to streamline order and receipt processes.

● Managed space allocation for 13K-line items, optimizing category facing based on various factors, including sales volume, pricing, and seasonal trends.

Supervisor: Nora MartInez-Balajadia 671-***-****) Hours Per Week: 40 hours

Defense Commissary Agency, Fort Polk LA, 12/2016 – 01/2018 Commissary Management Specialist –Produce Intern, Commissary Management-1144 Led comprehensive operational facets for demonstrating managerial acumen. Streamlined daily ordering and receiving processes to optimize operational efficiency. Managed product assortment and ensured timely pre-ordering of promotional and display items. Demonstrated adeptness in resolving operational challenges and obstacles. Executed top-notch operational and merchandising strategies to drive sales and customer satisfaction and maintained exemplary merchandising standards for focusing on product placement, store signage, and display techniques.

● Conducted meticulous equipment inspections and ensured optimal temperature control for product integrity. Supervisor: Kristina Cosey, Produce Manager 337-***-****) Hours Per Week: 40 hours

Defense Commissary Agency, Whiteman AFB MO

03/2009 – 12/2017

Store Associate, GS 4

Managed ordering, inventory, and merchandising for department efficiency. Standardized and controlled daily operations, focusing on comprehensive produce department product ordering. Implemented weekly price adjustments in the produce department. Conducted daily light bookkeeping, ensuring accurate receipts, sales, and inventory tracking. Orchestrated merchandise displays Page 2 3

for weekly promotional items to create labels and signs and provide technical advice on merchandising and operational matters across grocery, meats, produce, and front-end operations. Supported integration and utilization of the Computer Assisted Ordering

(CAO) system. Oversaw stocking procedures, ensuring category merchandise optimization within the store.

● Utilized DeCA's database programs - DIBS, DSD, and DSDS for efficient product reception.

● Recognized in March 2013 with 10 hours leave for outstanding customer service.

● Led DECA Magazine in 2013 for Excellence in Customer Service.

● Honored in June 2015 with a Gold coin by Senior Enlisted Advisor, Command Chief Master Sgt., Stuart M. Allison for Exceptional Service.

● Attained awarded a Gold coin in September 2015 by DECA Director and CEO, Mr. Joseph H. Jeu for Excellence in Service.

● Delivered exceptional performance by celebrating in October 2015 with Passion Award for dedication and commitment. Supervisor: Sharon Green, Produce Manager 660-***-****) Hours Per Week: 40 hours

Williams & Williams, Knob Noster MO 01/2006 – present Owner / Partnership: Willie Ann Williams 660-***-****) Directed comprehensive operational facets, from food preparation techniques to presentation. Managed food and beverage deliveries, meticulously verifying product quality and quantity for consistent standards. Adhered to stringent health and fire regulations in food preparation and facility maintenance. Managed financial operations, including cash handling, deposit preparations, payroll processing, and bank reconciliations. Conceptualized, designed, and executed innovative and appetizing menus for driving restaurant appeal and patron satisfaction. Maintained technical, merchandising, and operational excellence, ensuring pristine work areas compliant with state-sanctioned safety and sanitation standards. Held a licensed business owner/partnership status in Missouri, showcasing dedication and entrepreneurial spirit.

● Successfully owned and operated a renowned Thai/American Food Restaurant with over 15 years of hands-on expertise.

● Achieved consistent safety, health, and food inspection approvals from the State of Missouri since inception in 2004. Education

Associate Degree

Credits Earned: 60 Semester hours

Major: Business Management

University of Phoenix Kansas City, MO United States High School Diploma

Knob Noster High School Knob Noster, MO, United States Affiliations

Navy-Marine Corps Relief Society - Volunteer

References upon request

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