MAYELA SCHWABE

SKILLS

Fluent in Spanish and English, French B level

Proficient in Excel (V-lookups, Pivot Tables), MS Word, PowerPoint, QuickBooks

Skilled in the following software:

o CITRUS, PING-ONE, Nice n contact, Teleopti, Shareworks, one note, Confluence, 3DR, JIRA, AWS, Genesys, Deltek, Workday. Bravo, PeopleSoft, IDIOM. SAP Decision Service Management and ERP (Enterprise Resource Planning). Bazooka.

PROFESSIONAL EXPERIENCE

Moved to Atlanta Georgia at the end of year 2019 and started as a Customer service rep. While doing my job search.

BEACON HILL Atlanta, Ga December 2021- Present

Office Support roles

UPS - COYOTE LOGISTICS Atlanta, Ga. February 2022 - Sept. 2023 A/R Billing Specialist

. Responsible for the maintenance of existing customer’s billing information. Set up customers to receive invoices. Vouchered the carrier. Respond to emails from internal representatives and external customers. Run weekly workload reports, daily Autovoucher report and resolve past 90 day accounts. Assisted to resolve the Customer Request accounts. MORGAN STANLEY Atlanta, Ga August 2021-November 2021 Customer Service Representative

● Provided world-class customer service to clients in all interactions.

● Supported the trading and non-trading needs.

● Un-locked participants accounts, activate accounts, reset passwords and 2 factor authenticators.

● Effectively navigated firm systems for all client request.

● Applied firm verification policies and procedures in every interaction to avoid identity theft and fraudulent activity.

● Assisted with ad-hoc duties as assigned

IRS Atlanta, Ga August 2020-August

2021

Bilingual Customer Service Rep. (contract through Maximus Federal) Supported the IRS call center, provided responses to telephone inquiries regarding accounts, tax-filing and stimulus checks questions. Ensured we cared for each caller with the highest levels of knowledge and professionalism.

Turner Int’l Latin America (TILA) Atlanta, GA; January 2000- February 2003

Staff Accountant

● Prepared a month-end closing process for billing and revenue, including all TILA- owned TV networks distributed throughout Latin America and the Caribbean.

● Performed debit and credit memo adjustments, accruals, journal entries, and analysis of over 126,000 accounts to reconcile revenue

● Calculated the top 10 revenue reports and commission payments Oxford Industries, Inc. Atlanta, GA June 1998- December 1999 Staff Accountant

● Directed domestic and overseas manufacturing plants, distribution centers and merchandising companies

● Maintained the general ledger, journal entries and fixed assets

● Responsible for monthly and yearly closing as well as semi-annual inventory calculations

● Assisted divisional management in yearly budget

● Prepared duty reconciliations for US Customs

● Coordinated meeting schedules and explanations of account balances with internal and external auditors

● Approved reimbursement requests, invoices and wire transfers

● Supervised and trained divisional personnel and new recruits EDUCATION

Monterrey Institute of Technology Monterrey, Mexico Bachelor of Business Administration

Grade Scholastic Scholarship to cover tuition,

GPA: 3.4/4.0

SELECTED ACHIEVEMENTS

Harvard University; Boston MA

Achieved an accredited course, “Strategies for Managing a Business”

Georgia Institute of Technology; Atlanta Ga Studied in mid-management program

Contact this candidate