Christian Lejano

ad292u@r.postjobfree.com / 213-***-****

- Work Experience -

**/**

-1/24

EMTEK Products (Irwindale, CA)

Customer Service Rep / Technical Support (call center)

Manufacture of residential Door/ Cabinet Hardware and Accessories

-B2B sales

-Took new orders, revised current orders.

-Provided customer with order statuses and provided tracking number

-Processed (RMA) returns and return shipping labels.

-Processed warranty’s for dealers.

-Places new web-based orders and parts orders

-First point of contact for dealers of are product.

-Used Microsoft 365 and Oracle for day to day tasked.

3/20-

11/22

YescomUSA.com (City of Industry, CA)

Online retailer doing business on website, Amazon, eBay, and other online marketplaces.

Customer Service / Product Support /Order Entry / Call Center

E-commerce customer service

Processed phone, online and walk in orders for customers.

Worked with overseas manufacturer on issues and modifications that need to be done to are products.

Used Oracle CRM to maintain customer data base. And place orders

Used Microsoft Excel to create and maintain data bases for production and inventory.

7/16-12/19

SaSR Set and Service Resources

Merchandiser

We serve MSO's, retailers and manufacturers on a national basis. Services for retail sales, merchandising, major resets, new store sets, remodels, fixture installations, demonstrations and promotions.

Set product per planogram, tagging and installing signs and POP materials if needed.

Store Sets and Resets

Services exclusively focused on the retail service.

4/11-5/16

Onlinecarstereo.com (ecommerce Retail and wholesale)

Purchasing / Customer Service Manager

Verify and review PO’s for accuracy, costs, deliveries, product sales, and inventory.

Work with manufactures and vendors to review and learn availability, pricing, and new products to add to site.

Negotiate contracts with vendors for product pricing, drop ship fees, and availability of items needed.

Worked with Vendors, manufactures, staff and customers to resolve warrants and defective items.

Track and verified purchased items.

Processed new orders and back ordered for shipping.

1/10 – 1/11

Rent Master Inc.

Software Support

Rent Master provides inventory control software for Rental companies. I provided current customers with total software support. I would provide phone or remote desktop support to customers with installation, training, maintence, trouble shooting, error correction, or any other problem they may come across. I also created video tutorials of basic features and functions of the software.

6/08 – 6/09

Action Link

Sales Rep (temp job)

Field rep for Sony Electronics. Traveled to venders of Sony, Trained Employees on Product Features and Functions, Checked Store Displays, Supported Sales Team, and Interacted with Customers

9/07 – 3/08

Master System (www.mastersystem.com)

Account Executive (temp job)

Master System provides an inventory control and accounting software system for the mid-market company. Provided Sales Support of product. Worked with sales time to demonstrate product. Supported local account. Created Contracts, sales orders, and purchase agreements.

9/04 – 7/07

Information Integration Group, Inc. (www.iigservices.com)

Inside Sales - Account Manager

IIG provides ERP solutions (MAS 90/200/500, SAP Business One, Microsoft Navision) to mid-market companies.

Sold vertical software solutions to more than 1000 resellers.

Made 50 to 60 outgoing calls a day.

Worked in a B2B and B2C environment.

Sold product enhancements and customized solutions.

Created complete solutions and presented them to clients in person or via the web using Microsoft Office Live Meeting.

Created contracts, sales orders, purchase agreements, engagement letters and negotiated rates for services provided.

Made sure the sales process went smoothly without any errors or misunderstandings.

Network Services

Provided full LAN/WAN installation and configuration, wireless installations, as well as the latest firewall and security solutions. Evaluated customer network infrastructure and provided design suggestions. Provided complete solutions to monitor, manage and optimize an organization’s Information Technology. Also provided customers with network support remote and onsite.

8/03 - 9/04

SBC Smartpages.com (www.smartpages.com)

Customer Service / Inbound Call Center (temp job)

Created and edited customer’s advertising placed on SmartPages.com online yellow pages. Computer use for internet access, to maintain customer database, bill customers, and view customer info.

2/03 - 8/03

Hunter Douglas (www.hunterdouglas.com)

Customer Service Rep (temp job)

Provides custom window treatments.

Worked in call center and informed customers of order status and also helped customers with specifications and requirements for products. Updated and maintained customer records in company database. Surfed the internet for related materials, used email to communicate with customers and within the company.

6/00 - 11/01

Specialty Merchandise Corp (eMerchant Club)

Technical Support: Customer service, call center, phone support, created and helped maintain customer web sites, HTML support, notified customers of completed web sites, used and maintained customer database, and kept files of work in progress.

Quality Assurance: Worked with unsatisfied customers, monitored tech support phone calls, checked new web sites for errors and functionality, verified progress and completion of web sites.

Team Lead: Trained new employees, managed tech support team, and created daily weekly, and monthly reports for supervisor.

- Education -

3/06 – 6/08

(Not Completed)

University of Phoenix

Bachelor’s Degree (Information Technology)

Degrees focus on the application of information technology in business. Information Technology degrees have six threads:

Systems Analysis and Design

Programming

Databases

Networking and Telecommunications

Web

Management

2/98 - 4/00

Computer Learning Center

Vocational (Computerized Business Systems)

Describe basic computer concepts including computer files and database storage, computer architecture, and software.

DOS and Windows to manage files and run applications.

Demonstrate effective oral and written communication techniques appropriate for a business environment.

Microsoft Word to perform word processing functions including creating and formatting letters, reports, and newsletters.

Microsoft Excel to create and format electronic spreadsheets.

Microsoft Access to design and create database.

Microsoft PowerPoint to create high impact business presentations.

Integrate the applications of the Microsoft Office Suite by linking files, embedding objects, and automating tasks with macros.

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