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Operations Manager Customer Service

Location:
Toronto, ON, Canada
Salary:
Any thing good
Posted:
January 31, 2024

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Resume:

GABRIEL BADU

** ******* ******** ********* ** m*w 2c7 +1-437-***-**** ad292g@r.postjobfree.com

SUMMARY

Experienced Logistics Operations Manager with 6 years of leadership in optimizing supply chain efficiency and driving cost-effective solutions. Skilled in seamless logistical orchestration to surpass organizational goals. Blend of financial acumen and operational insight from 4 years as Account Clerk/Manager. Holder of diploma and bachelor's degree in accounting, committed to enhancing collaboration, processes, and innovation for streamlined operations, cost reduction, and heightened productivity. Proven track record in on-time shipments, lead time reduction, and regulatory compliance. Strategic thinker dedicated to elevating operational excellence for sustained business growth. SKILLS

• Fleet Dispatch • Corporate Logistics

• Profit and Loss Management • Critical Thinking

• Time Management • Customer Service

• Shipment Tracking • Logistics Planning

• Cost Analysis • Issue Resolution

• Verbal and Written Communication • Inventory Management EXPERIENCE

08/2017 - Current Logistics Operations Manager

MAJOR LOGISTICS ENTERPRISE Tema-Com, Ghana

• Leading and managing projects to support logistics efforts and plans.

• Maintaining high standards of internal and external customer service.

• Identifying and resolving shipping and packaging errors.

• Reconciling shipment data between multiple systems to maintain alignment.

• Relaying information between drivers and recipients regarding ETA and potential delays.

• Implementing ordering, tracking and billing systems and associated processes to streamline procedures.

• Managing multiple small and large-scale projects in cross-functional environment.

• Consistently meeting company and department objectives within budget and time constraints.

09/2013 - 07/2017 ACCOUNT CLERK /Manager

ROOCAB LOGISTICS COMPANY LTD Tema-Com, Ghana

• Assessed data and information to check entries, calculations and billing codes for accuracy.

• Generated and mailed invoices and processed incoming payments.

• Supported senior staff with administrative tasks such as running copies and filing documents.

• Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.

• Entered expenses into computer software for budgetary tracking.

• Tracked income and expenses for business using accounting software.

• Created and filled out Excel spreadsheets to track financial data.

• Collected, updated and modeled financial data.

• Prepared weekly payroll for team of salaried and hourly employees.

• Upheld compliance with established guidelines and legal requirements. EDUCATION AND TRAINING

06/2017 Bachelor of Science: Accounting

University College of Management Studies Accra,

Ghana

05/2012 Higher National Diploma: Accounting

Accra Polytechnic Accra, Ghana

CERTIFICATION

• Certified in Safety Forklift Operations And Warehouse Inventory, Marvelous Training Center - 2023

• Certificate in Occupational Health & Safety Management, AFRICA CENTER FOR CAPACITY BUILDING - 2019

HOBBIES

• Health and Fitness

• Reading

• Music



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