Customer Service Outside Sales
Resume:
P CLAUDIA R.
PEDRAZA
ad292b@r.postjobfree.com
San Antonio, TX. 78251
SUMMARY
Offering over 10 years of experience in customer service, and sales. Providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise. I have the experience in sales, purchasing, customer service, and management.
In health care, in a hospital unit clerk/receptionist, or a Dr's. office, I can manage and help your office strive. SKILLS
Inside and outside sales
Opening and closing procedures
Documentation and record keeping
Sales expertise
Phone Etiquette
Professional Manner
Product management and pricing
Customer assistance
Teamwork
Issues Resolution
Management
Data Retrieval
Taking Messages
Ability To Communicate Clearly
Mathematical Principles
Merchandising proficiency
Fluent in Spanish and English
Cash register operation
Product merchandising
Strong Problem Solving
Customer Service Experience
Customer needs assessment
Independent judgment
Interpersonal and written
Strong Communication Skills
Excellent Customer Service
Documentation And Reporting
Record Keeping
Clerical Duties
Effective Working Relationships
Policies And Procedures
Health Insurance Billing ICD-9/10
Deadlines
Opening credits for new vendors
Training new employees
EXPERIENCE
Administrative Assistance / Pool Sales
January 10, 2022-Sept. 12, 2022
Four Seasons Pools and Spas
4035 Naco Perrin Blvd. #203
San Antonio, TX. 78217
● Answer incoming calls
● Answer emails, and follow-up on emails
● Make out going calls to necessary clients/vendors
● Report on all leads
● Go to clients/leads address and take pictures for estimates/quotes
● Write up quote/estimates to clients
● Follow-up on clients/leads make sure they don't have any questions
● Communicate with field workers on the daily for their daily needs
● Order office supplies
● Submit City permits/Follow through
● Submit HOA permits/Follow through
● Order Pool materials
● Update daily roster/daily client board
● File
● Print necessary contracts
● Copy and scan
● Relate status of their project to clients every 2-3 days
● Edit contracts
● Addendum to contracts
Intake Data Processing
Oct. 04, 2021-Jan. 07, 2022
HomeCare Dimensions
12500 Network Blvd. #210
San Antonio, TX. 78249
● Data Medical Processing
● Find nursing home care for hospital discharge patients
● Get hospital discharge patients home care with in a certian deadline
● Get patient the materials and medicines and at times the medical equipment they need for their home care by nurses
● Get all the paperwork needed in order according by the insurance/goverment guidelines Youth Care Worker
March 28, 2021-May 17, 2021
SOSI
1881 Campus Commons Dr.
Reston, VA. 20191
Contract work, Freeman Coliseum
3201 E. Houston St.
San Antonio, TX
Accompany minors to bathroom, medical, case manager, cafeteria, outside, education class, art and craft class.
Report any unusual behavior or pattern to proper channels
Entertain and or play with unaccompanied minors
Talk and listen to unaccompanied minors
Fill out daily count and work log papers
Management, Customer Service, Sales, and Purchasing Jan 2004 to July 2016
Partech Parts and Technology
10615 Perrin Beitel Rd.
San Antonio, TX
Suggested appropriate products and answered questions for customers.
Listened to customer needs to identify and recommend optimal material selections.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Fostered relationships with customers/vendors to expand our base and enhance loyalty and retention.
Answered customers' questions regarding products, prices and availability.
Networked to build client base and promote products to new and existing clients.
Used product knowledge to assist customers and suggest products.
Met 100% daily deadlines
Got 85% of daily bids
Updated daily logs/reports/customers
Management of quote department
Training of new employees
Front and Back Office, Billing
Feb. 1996-May,1998
Dr. J.L. Rivera (Pulmonologist)
7390 Barlite Blvd.
San Antonio, TX.78224
● Filing
● Doing patient's charts
● Updating patient’s charts
● Data entry
● Health Insurance Billing Icd-9
● Confirm insurance, check co-pay, and deductible
● Call medicines into pharmacy
● Schedule lab work, x-rays, ct-scans, mri, etc.etc.
● Call PCP's for referral #'s
● Schedule all lab, and x-ray results. mri. etc.etc.etc.
● Schedule pulmonary biopsy
● Home health/hospice care referrals
● New patient charts
● Record keeping
● Taking calls/messages
● Setting up appointments
Health Unit Clerk
May 1989-Jan. 1996
Baptist Down Town
111 Dallas St.
San Antonio, TX
● Support for the nursing staff
● File all paper work necessary in patients chart
● Attend to guests needs as necessary
● Order all dietary needs for patients
● Have all pre-op paper work ready for staff
● Have all post-op paper work ready for staff
● Record keeping
● Attend to Dr's (needs lab results, x-rays, paper work, etc.) when in unit
● Order dietary food for the unit
● Order office supplies
● Order Dr's orders
● Transcribe Dr's orders
● Keep record of nurse and patient ratio
● Update all patients files every shift
EDUCATION
San Antonio College
Enrolled / G.E.D
Aug. 2003-Dec. 2003
San Antonio, TX
Diploma: Health and Wellness
Mansfield Vocational May 1989
Health Unit Clerk Diploma
San Antonio, TX
St. Phillips College
Continue Education
Medical Terminology
Oct. 1992
San Antonio, TX
REFRENCES
Daniel Gaitan
Partech Parts and Technology(Owner)
Email: ad292b@r.postjobfree.com
Tel: 210-***-****
Roy Arredondo
Arredondos's Sea Food(Owner)
Tel: 210-***-****
Contact this candidate