Customer Service Quality Assurance

NAKYANZI MONICA

***-*** ****** ****

YORK(T)

M*N 2H5

Email: *************@*****.***

Contact:437-***-****

SUMMARY

2+years of experience as a ware house worker. Seeking for apposition that allows me to use the skills that I have developed through the years of warehouse setting, ware house associate and a lead person to contribute to the business and personal success

SKILLS

Detail oriented

Quality assurance

Time management

Excellent communication

Customer service

Organizational skills

WORKER EXPERIENCE

Warehouse associate

Lowe’s 2021-2022

. Assisted manager in choosing cost-effective barcode scanning system that reduced picking errors by 21%within the first three months

. Supported the fulfillment team during pick holidays, helping the fulfil large volumes of orders daily and meet daily order processing targets

. Use ship stations to implement the best order packing practices, lowering the instance of sending a wrong product by 32%

C&W processings 2022-2023

Responsibilities

Process, package, and ship orders accurately

Organize stock and maintain inventory

Inspect products for defects and damages

Examine ingoing and outgoing shipments

Organize and clean warehouse space

Receive, unload and place incoming inventory items appropriately

Check, verify and fill customer invoices

Abide by all company safety and hygiene regulations

Collect and accept payments for delivered and replaced materials

EDUCATION

Bachelor’s degree in business computing at Makerere University Uganda.

Diploma in social work

ADDITIONAL SKILLS

Micro soft outlook, Excel and Word

CERTIFICATES

CPR

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