Bindushree R

Tennessee, USA.

+1-901-***-****

ad2920@r.postjobfree.com

Objective:

To be a part of an organization, where I can utilize my knowledge and skills for the betterment of projects.

Summary:

Dedicated Salesforce Administrator with 5 years of experience in Administration, configuration and customization.Recently completed a Salesforce development course with SaaSGuru, showcasing proficiency in Apex and Lightning components.

Area of Expertise:

•Salesforce Support:Proficient in Salesforce administration, specializing in customization, configuration, and user training.

•Process Optimization: Successfully customized Salesforce to align with business processes.

•User management: Implemented training programs and support initiatives, fostering user adoption across the organization.

•Data Security:Configured user profiles, roles, and permission sets to ensure data integrity and compliance with industry regulations.

•Automation: Led the development and implementation of complex workflows and process builder flows to automate business processes.

•Data Migration: Used Data Loader and Import wizard for successfull migration.

•Documentation:Created comprehensive documentation for customizations, processes, and policies, ensuring knowledge transfer and team efficiency.

Key Highlights:

•Object Relationship

•Custom objects and Custom tabs

•Manage users through security control

•Workflows, approval processes

•Validation rules and Formula fields

•Cases, assignment rules, escalation rules.

•Process Builder

•Flows

•Email templates

•Reports and Dashboards

•SOQL and SOSL queries

•Apex Triggers, Classes, Visualforce pages, ligthning web components

Certifications & Training:

•Salesforce Administrator Certification

•Upcoming: Salesforce Developer Certification (In Progress)

•Successfully completed Salesforce Developer course at Saasguru, includes a completed Capstone project demonstrating proficiency in Salesforce Developer domain.

•Mountaineer Salesforce badge in Salesforce Trailhead. Link: https://www.salesforce.com/trailblazer/bshree21

Superbadge:

App Customization Specialist.

Technical Skills:

Salesforce platform : Service Cloud Salesforce.com customizations like Workflow Rules, Validation, Record Type, Role Hierarchy, Custom objects, Page Layouts, Data Security, sharing access, apex triggers, lightning components.

Skilled in process automation and system configuration and optimizing.

Operating Systems : Windows Family.

Languages : SQL, CSS, HTML, Java and Apex.

Database : MySql.

Software Tools : MS Office suite.

Business Intelligence Tools: Tableau 10 and Microsoft Power BI.

Achievements:

•Recognized for outstanding performance and dedication at Bioclinica.

Professional Experience:

Bioclinica Pvt India Ltd CRM Associate Delivery Lead Jan 2017 – March 2022

•Spearheaded the administration and customization of Salesforce platform to meet business requirements.

•Conducted comprehensive user training sessions, addressing inquiries, providing support, and promoting Salesforce adoption.

•Configured and maintained user profiles, roles, and security settings, ensuring data integrity and regulatory compliance.

•Collaborated with cross-functional teams to troubleshoot issues, perform system testing, and implement enhancements.

•Successfully integrated Salesforce with third-party applications, optimizing data flow and enhancing overall system functionality.

Tech Mahindra India Ltd Senior Associate Analyst May 2014 – Jan 2017

•Leveraged Tableau reporting tools to create insightful and visually appealing reports for data-driven decision-making.

•Collaborated with business stakeholders to gather reporting requirements and translate them into actionable insights.

•Developed and maintained Tableau dashboards to track key performance indicators and monitor business trends.

•Conducted training sessions to enhance Tableau proficiency among team members.

Convergys India Pvt Ltd Senior Technical Support Officer Jan 2012 – May 2014

•Provided efficient and timely technical support for Microsoft products, troubleshooting issues and resolving customer inquiries.

•Demonstrated strong problem-solving skills and customer-centric approach, leading to high customer satisfaction ratings.

•Collaborated with the technical support team to share knowledge and contribute to continuous improvement initiatives.

Education:

Bachelor of Engineering in Computer Science, 2011.

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