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Customer Service General Foreman

Location:
San Jose, CA
Posted:
January 31, 2024

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Resume:

Experience:

Edlen Electrical Exhibition Services

- Works on site, coordinates multiple events and communicates with all levels of convention staff and Edlen’s general foreman frequently

- Responsible for maintaining and servicing the client/show management and exhibitors

- Answers phone, email and responds to client inquiries

- Books events in Event Management Program (EMP) and updates as information is received

- Obtains and confirms general service contractor move-in, exhibitor move-in, show open and tear out hours to schedule labor appropriately

- Communicates regularly with client and decorator to obtain all relevant event information including current floor plans

- Corresponds with foreman and general foreman regarding orders, floor plans, scheduling, installation, on site production and dismantle

- Produces a labor schedule and list of required material for the general foreman before move-in

- Attends planning, operations, pre-con and post-con meetings as needed

- Manages and provides customer service on site at the exhibitor service desk and/or labor desk

- While onsite processes new and revised orders, collects funds, creates work orders and assigns electricians to complete work

- Travels and assists other branch offices when necessary Casa de Fruta

Restaurant:

- Integrated Aloha’s online ordering system

- Edited restaurant menu

- Collaborated with US Foods on menu design

- Analyzed data to change menu prices and menu items

- Assisted in implementing covid 19 safe practices in the restaurant

- Examined various companies to find an alternative POS source that could satisfy our needs of handhelds, table tops, and station POSs

- Provided input on physical characteristics of the restaurant such as china, lighting, and employee uniforms during the restaurant’s remodel

- Worked as an Assistant Manager in the restaurant where I managed employees as well as distribution of cash in register. Solar:

- Assisted in adapting and qualifying for the sale of Renewable Energy Credits (RECs) to profit from the newly installed solar panels

- Found a cost effective REC broker who the executive was happy working with

- Outsourced to ensure proper equipment would be installed and sequence of events occurred appropriately Leasing Land:

- Worked with executive on specific legalities of the newly proposed team roping events

- Worked with client on needed insurance and paperwork Flow and Glow Spa

- Utilized Canva to create product advertisement videos and images for social media and printed flyers

- Sanitized and organized spa

- Managed Square platform to change esthetician’s availability, class times, and added products for sale

- Updated client list on Wix platform

- Sold skin care products at a holiday shopping venue Aperture Aviation

- Flew Cessna 206s in a two pilot crew to collect aerial imagery in various parts of the country COURSE HIGHLIGHTS AND SKILLS

o Responsive, dependable and trustworthy

o Able to work independently and in a team

o Excellent time management skills

o Highly proactive with attention to details

o Meets deadlines, handles multiple priorities, and has the customer service, project management and communication skills necessary to administer multiple projects from beginning to end o Commercial single engine and multi-engine pilot with instrument rating o Attention to detail with 100% follow through

o Has traveled to 15 foreign countries located in Asia, North America, and Europe o Cal Poly Study Abroad – One quarter in Valladolid, Spain 2013 o CPR Certified

WORK EXPERIENCE

- Event Manager at Edlen Electrical, a temporary utility service provider, San Jose, CA February 2023-Present

- Event Coordinator at Edlen Electrical, San Jose, CA January 2022-February 2023

- Spa assistant to esthetician and owner of Flow and Glow, Hollister, CA August 2021 – January 2022

- Assistant Restaurant Manager at Casa de Fruta, Hollister, CA August 2021-January 2022

- Assistant to partner owner of Casa de Fruta, Hollister, CA February 2021 – April 2021

- Aerial imagery pilot at Aperture Aviation, San Jose, CA March 2020 – May 2021

- Back up pilot for Modesto Jet Center (formerly Sky Trek Aviation), Modesto, CA August 2019 – August 2020

- Restaurant Server at Casa de Fruta, Hollister, CA August 2019 - January 2020

- Team Member at Peet’s Coffee and Tea, Walnut Creek, CA October 2018 - April 2019

- Customer Service Representative at Signature Flight Support, San Jose, CA July 2017 - November 2017

- Benefits Coordinator / Licensed Agent at American Income Life, Tracy, CA October 2016 - January 2017 EDUCTION

o California Polytechnic State University, San Luis Obispo GPA: 3.25

Bachelor of Science in Anthropology-Geography, March 2015 o Concentration in Cross Cultural Management

o Pacific States Aviation Flight Academy – Commercial Airplane Pilot Certificate, 2018-2019 o ATP Flight School – Instrument Rating, 2017-2018



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