Customer Service Operations Manager

SK

SOUMIA KHATIB

*********@*****.*** 832-***-**** Richmond, TX 77407

Adaptable All aspects of running a successful store, including opening and closing procedures, recruitment, and banking, are well-understood. Performance-based. Talented supervisor with strong problem-solving and conflict-resolution skills who has led teams and organizations to success for more than [10] years. Dedicated to providing high-quality services and products. Customer-focused leader looking for a position as an assistant or operations manager. Helping customers and providing enjoyable shopping experiences are two of my greatest passions. Bilingual and well-versed in promoting high levels of guest satisfaction. Manage and motivate [Type] employees to meet and exceed company goals. Team management Employee scheduling Staff training/development Problem resolution Verbal and written communication Sales and marketing Budget development Organization Financial Management Relationship development Effective leader Budgeting Inventory management Recruitment Staff management Customer service Team building Team management

Employee scheduling

Staff training/development

Problem resolution

Verbal and written communication

Sales and marketing

Budget development

Organization

Financial Management

Relationship development

Effective leader

Budgeting

Inventory management

Recruitment

Staff management

Customer service

Team building

Proficient with Micro Word, Excel

Composed and sent over 50 emails a week using

Microsoft Outlook

Created and formatted simple office budget spreadsheets and Microsoft Excel

Wrote, edited and formatted documents on Microsoft Word

Empathy, good communication, and problem-solving

Ability to Use Positive language

Always Do More than Expected

Gessner Oil and Gas

Sales

01/2020 - 01/2023

Selling equipment, supplies, and maintenance services for oil and gas rigs and drilling platforms.

Answering phone calls

Being knowledgeable about the product

Contact new and existing customers to discuss needs. Barbar Houston, TX

Manager

02/2012 - 05/2022

Managing multiple (6) employees

Hired and trained new employees

Increased profit margins of selected items in business menu Responsibility in handling in ordering supplies

Cash Handling

Monitored staff performance and addressed issues.

Summary

Skills

Experience

Au Bon Pain

Assistant Supervisor

01/2004 - 01/2008

Cash Handling

Assisted customers with sales transactions accurately and efficiently, including cash, card

Completed daily cash and credit sales reports for store managers Dunkin' Donuts

Cashier

01/2003 - 01/2005

Operating cash registers, greeting customers, taking food and drink orders, and completing transactions

Completed daily cash and credit sales reports for supervisors and store managers

RadioShack

Sales Associate

01/2002 - 01/2004

Provided customers cutting-edge product and service solutions in a friendly, confident and knowledgeable manner

Being Skilled in serving and selling to multiple customers Abc Child Care

Child Care Provider

01/2000 - 01/2003

Cared for children of various ages and assisted with feeding, dressing and daily activities.

Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.

Sanitized toys and tables to maintain clean, safe environment. Instructed children on good sanitary habits when washing hands, using bathroom or eating.

Maintained safe play environment.

Observed and monitored children's play activities. Everett High School Everett, MA

2003

English:

Full Professional

Arabic:

Native/ Bilingual

Education and Training

Languages

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