KAGNABELLE T NALY

Manassas, VA *****

ad290c@r.postjobfree.com, 571-***-****

Qualification Profile

Highly skilled and empathetic program officer with more than 14 years leading, managing, and supervising professional staff. I have 14 years working with office equipment and Microsoft Application. Having more than 5 years experiences working on administrative work with customer service. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Sophisticated and graceful in managing high-volume workloads in rapidly changing environments. Self- motivated work ethic with ability to perform effectively in independent or team environments. Record of accomplishment supporting professional needs with well-organized precision. Skill

• Microsoft Application: PowerPoint, Word

(60WPM), Excel

• Figma, Sketch

• Adobe XD

• Outlook

• Office equipment

• Authoring report

• Inventory

• Procurement

• Scheduling

• Coordinate meeting

• Administrative and Office

• Presentation skills

• High Tech Savvy

Professional Experience

Oct 2022- Present Logistic Specialist, Amazon AWS in Virginia

• Maintain inventory database and prepare reports and correspondence

• Ensure that all information associated with the deliveries such as inventory tracking and Ticket updates are accurate to ensure equipment is ready for processing by end user

• Assist with ongoing requests to ensure that proper stock levels are maintained and distributed to all locations to support build and repair activities

• Decision making involving route planning, vehicle maintenance, load planning, loading and unloading equipment daily equipment deliveries, ultimately helping us to deliver on our goals of high availability and low cost Sept 2021- Oct 2022 Process Assistant, Amazon-BWI1, Virginia

• Helping support daily management of department duties, including allocating labor, leading meetings, assigning job duties, and communicating with internal and external suppliers

• Ensuring successful area performance, through tracking, reporting and feedback of associate performance

• Tracking and reporting of ATS/labor hours

• Work independently as a problem solver

• Volunteer as a learning ambassador provide coaching and support new hired staff and current staff for the new area of work to ensure associates fully understand the standard work with high quality, productivity, and safety

• Member of Associate Safety Committee to ensure safety of the fulfillment center

Mar 2020- Mar 2021 Administrative Assistant, EON Security Inc. San Leandro/CA

• Responded to emails and other correspondence to facilitate communication and enhance business processes.

• Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability.

• Coordinated domestic and international travel arrangements, including booking airfare, hotel, and ground transportation.

• Screened incoming mail, publications and other correspondence directed to management team members.

• Involved in staff recruitment process

• Answering phones and routing calls to the correct person or taking messages.

• Greeting visitors and deciding if they should be able to meet with executives.

• Using various software, including word processing, spreadsheets, databases, and presentation software, Google suite, Survey Monkey. Apr 2021- Oct 2021 Customer Service as Store Associate, FoodMax, Brentwood/CA

• Greet customers, provide good customer service according to the needs of customers

• Stock up merchandise

• Arrange cash flow for the cash register

Oct-2014 to Sept 2018 Maternal Health Program Officer, UNFPA/Cambodia

• Taught health education classes for community health workers and members of public health.

• Assisted with development of improved seminars and training materials.

• Promoted available resources and connected individuals with services.

• Provided expertise for health program support and services such as reproductive health, family planning, youth education, violence against women etc.

• Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs.

• Oversaw training and mentoring of up to 50 new team members-health care workers each quarter.

• Worked with leadership staff and special committees to define volunteer mission and set standards.

• Referred family to shelters, legal resources and educational programs.

• Developed innovative programs and activities based on analysis of community needs and interests.

• Developed and implemented variety of innovative policies and strategies to promote reproductive health

• Educated families and community members about domestic violence, including its impact on children.

• Monitored team performance, including developing performance improvement plans and recommending achievement awards. Mar 2013- Sept 2018 Part-time as Senior Executive Assistant, Airavann Transportation, PP Cambodia

• Involve in recruiting process and training to fresh staff

• Plan, organize and coordinate a variety of internal/external meetings; develop agendas and identify and contact meeting attendees; provide information for meetings or visits.

• Arrange complex foreign and domestic travel and independently make adjustment to complex itineraries

• Partner closely with principal and key staff members to align team priorities

• Heavy calendar management

• Validate, coordinate, and prep travel and executive meetings (including light catering)

• Attend staff meetings, track agendas, actions items, and goals to keep the team on course

• Prepare and edit correspondence, communications, briefs, presentations, and other documents

• Organize and facilitate unique events

• Manage procurement, expense reports, travel, and other approvals in a timely manner

• Coordinate and support aspects of project-based work including site management, budget, recruitment, and new employee on-boarding

• Regularly review operating practices and implement improvements Dec- 2011 to Oct-2014 Senior Technical Officer for SMARTgirl program, FHI360/ Cambodia

• Prepared the budget for the program as well as oversee the budget expenditure of implementing partners,

• Monitored to implementing partners on both technical and programmatic aspects by ensuring that implementing partners run the project smoothly with transparency and effectively, ensure tools and materials for entertainment service workers and their high-risk partners are in compliances with national guidelines, and that strong linkages and referral systems are in place throughout the program,

• Provided training and facilitation on prevention issues and develop/adapt curricula and training education support materials and tools to key staff of implementing partners every quarter,

• Assist Strategic Behavior Communication team to develop education materials for the program,

• Ensure the data report of Family Planning are accurate, provide on-site coaching, technical support, and follow up,

• Lobby for policy changes at the national level based on new innovative ideas by sharing the global evident based, ensure strong collaboration between implementing partner and government health care providers,

• Provided social work services to high-risk population groups such as sex workers, men who have sex with men, transgender, youth, and adolescent, including psychosocial assessments, individual and family therapy, case management, discharge planning and referrals,

• Referred patients to psychiatric and medical examinations, as well as to family assessment planning teams,

• Counseled individuals and families regarding mental health, substance abuse, physical abuse, and reproductive health,

• Provided case management services, counseling, education, and life-skills training to diverse, at-risk population,

• Conducted outreach to local referral sources to build strong partnerships for supportive services.

Mar 2010-Nov 2011 Training Coordinator, Marie Stopes International, Phnom Penh, Cambodia

• Conducted assessment, planning, scheduling, administrating, coordinating, budgeting, managing all activities regarding to health programming, provide technical support to government staff and local trainers to ensure excellent quality of emergency obstetric and newborn care, safe abortion, and post abortion care,

• Technical Assistant support and training partners to develop a annual work plan for the project, program designing, monitoring and evaluation, develop agreements with training partners, participate with National Midwifery Council and National Nursery Council to assisted in developing work plan, develop guideline/curriculum/policy, and coordinate annual meeting.

• Monitor training coordination and administration with training institutes Apr 2007 – Mar 2010 Medical Biller/Coder, Forte Insurance Company

• Obtaining referrals and pre-authorizations as required for procedures

• Checking eligibility and benefits verification for treatments, hospitalizations, and procedures

• Reviewing patient bills for accuracy and completeness, and obtaining any missing information

• Preparing, reviewing, and transmitting claims using billing software, including electronic and paper claim processing

• Following up on unpaid claims within standard billing cycle period

• Checking each insurance payment for accuracy and compliance with contract discount

• Calling insurance companies regarding any discrepancy in payments if necessary

• Identifying and billing secondary or tertiary insurances

• Reviewing accounts for insurance of patient follow-up

• Researching and appealing denied claims

• Answering all patient or insurance telephone inquiries pertaining to assigned accounts

• Setting up patient payment plans and work collection accounts.

• Updating billing software with rate changes

• Office administration including printing, copy, answer phone call, make appointment, reporting

Jan 2006 – Apr 2007 Nurse Dispensing Drug, Pharmaciens sans Frontiers-Committee International, Phnom Penh, Cambodia

Dispensed OI and ART drug to PLHIV, provided counseling on drug adherence and ARV education, ordered drug and other supplies, prepared drug consumption and did stock management, conducted monthly inventory of drug in stock. Collaborated with government institution in getting medication, and coordinated with NGO partner

Education

Professional UX Designer Certificate, Google, Oct 2022 Medical Biller Certificate, AAPC, Nov 2019

Master’s degree of Development Management, Norton University, Phnom Penh, 2012 Bachelor of Business for English, Pannassastra University of Cambodia, Phnom Penh, 2009 Associated Degree, Nurse, Technical School for Medical Care, Phnom Penh, 2005 Professional Affiliations

Member, Develop Infection Control Curriculum Technical Working Group, WHO 2010 Member, Infection Control Joint with Government Health Department Visited Nepal, 2010 Infection Control Team Leader, RMMP at Options, 2009-2010 Reference

Yunita

Process Assistant, Amazon in Oakley, CA

925-***-****

Kon Khoungsayam

CEO of EON Security Inc

510-***-****

May Tum

Assistant Representative, UNFPA

+855-**-***-***

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