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Call Center Data Entry

Kenosha, WI
January 31, 2024

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Kenosha, WI *****


I have been disabled since 2009. I decided to go back to work full-time in 2019. I left my last call center job to take care of my mother on hospice. After my mother's passing in April 2020, I started doing animal transport and traveled our beautiful country. I am proud to say that I have driven through every one of our 48 continental states. I started working for Colony Brands during peak season in October 2022. I am now looking to find a full time position that will utilize my skill set and put my extensive computer, typing and data entry skills to work. I pride myself on being a motivated, self- reliant worker; who is not afraid to meet challenges head-on. I have always worked well with others as well as on my own. I am well versed in all Microsoft programs; Excel being my favorite. I am also familiar with some Adobe programs, Lotus Notes, and have worked on a variety of operating systems such as Windows XP through Windows 10, and Macintosh. I have had work experience in administrative assistant, pre-press technician work, call center representative and hand assembly work. I am not afraid to learn new things and share my knowledge with others. I feel I would be an asset to any company.

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Colony Brands - Kenosha, WI

October 2022 to Present

Take customers orders, complaints, take payments, and transfer calls as needed. Small Animal Transporter

self-employed - Kenosha, WI

October 2020 to October 2023

I transported small animals across the country; delivering to buyers, family members, and adopters. Uber/Lyft Driver

Kenosha, WI

September 2019 to January 2023

Drove customers around Southeastern Wisconsin.

Call Center Representative

Transcosmos - Stevens Point, WI

May 2019 to October 2019

I received and helped callers who called in for tech, ELD log books, customer care calls and general inquiries at the call center.

Deli Clerk / Bakery Clerk

Sentry Foods - Iola, WI

September 2013 to June 2014

Deli Clerk Duties: Basic food handling skills; Filling hot case; Slicing deli meats and cheeses for customers; making sure the cold case was stocked; basic prep work; basic cleaning skills. Bakery Clerk Duties: Mixing dough; frying donuts; baking bread, buns, cookies, pastries; slicing bread; bagging bread and buns; putting cookies and various pastries in containers; pricing all items. Both deli and bakery clerk positions demanded professional customer service.

Administrative Assistant

Bureau Veritas - Lake Zurich, IL

May 2008 to March 2009

Administrative Assistant Duties included but were definitely not limited to: Computer knowledge in data entry, 10-key entry, Microsoft Office, Lotus Notes; answering phone calls; entering payroll hours for all Laboratory employees; typing memos and letters for the Laboratory Manager; and much more. Logistics Coordinator

ATC Leasing - Kenosha, WI

2005 to 2008

Created a database in Microsoft Access to inventory and maintain equipment and parts needed in the field for piggy-backing semi-trucks. I had to ship equipment and parts from one warehouse to another, booking shipments through multiple trucking companies and through a freight broker. This position required data entry and 10-key skills, phone etiquette, and customer service skills. Basic administration skills. Temporary Office Worker

QPS Employment Group - Kenosha, WI

2003 to 2005

Worked temporary at multiple positions including office clerk and data entry. The last temporary job lead to full-time position at ATC Leasing

Alpha Homes of Wisconsin

Office Clerk - Racine, WI

2001 to 2003

Managed clients accounts, created payroll spreadsheet in Excel, entered employee payroll into spreadsheet, various other office duties.

Call Center Representative


2000 to 2001

Call center representative: taking insurance claims via phone, email and fax and entering them into the computer system. Other various office duties.

Pre-press Technician

Quad Graphics - Pewaukee, WI

1998 to 1999

Basic pre-press work including scanning documents, burning plates, graphic design editing. Hand Assembler / Pre-Press Technician

KEMPER INSURANCE AGENCY (Printing Services Department) - Lake Zurich, IL 1993 to 1997

Started out as a hand-assembler: putting tabs in manuals, manuals in binders, stuffing, sealing and labeling envelopes, spiral binding manuals, etc. I was then trained as a pre-press technician. Pre-press work included editing graphics designed documents, manual layout for burning plates, burning plates for printing press, etc.


High school or equivalent in Business Administration University of Pheonix - Work at Home

May 2008 to April 2012



• Administrative Assistant

• Receptionist

• Scheduling

• Billing

• Excel

• Microsoft Office

• Powerpoint

• Filing

• Outlook

• Data Entry

• Clerical

• Microsoft Word

• 10 Key Data Entry

• Adobe Acrobat

• Phone Etiquette

• Prepress

• Microsoft Excel

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