Kenosha, WI *****
I have been disabled since 2009. I decided to go back to work full-time in 2019. I left my last call center job to take care of my mother on hospice. After my mother's passing in April 2020, I started doing animal transport and traveled our beautiful country. I am proud to say that I have driven through every one of our 48 continental states. I started working for Colony Brands during peak season in October 2022. I am now looking to find a full time position that will utilize my skill set and put my extensive computer, typing and data entry skills to work. I pride myself on being a motivated, self- reliant worker; who is not afraid to meet challenges head-on. I have always worked well with others as well as on my own. I am well versed in all Microsoft programs; Excel being my favorite. I am also familiar with some Adobe programs, Lotus Notes, and have worked on a variety of operating systems such as Windows XP through Windows 10, and Macintosh. I have had work experience in administrative assistant, pre-press technician work, call center representative and hand assembly work. I am not afraid to learn new things and share my knowledge with others. I feel I would be an asset to any company.
Authorized to work in the US for any employer
Customer Service Representative
Colony Brands - Kenosha, WI
October 2022 to Present
Take customers orders, complaints, take payments, and transfer calls as needed. Small Animal Transporter
self-employed - Kenosha, WI
October 2020 to October 2023
I transported small animals across the country; delivering to buyers, family members, and adopters. Uber/Lyft Driver
September 2019 to January 2023
Drove customers around Southeastern Wisconsin.
Call Center Representative
Transcosmos - Stevens Point, WI
May 2019 to October 2019
I received and helped callers who called in for tech, ELD log books, customer care calls and general inquiries at the call center.
Deli Clerk / Bakery Clerk
Sentry Foods - Iola, WI
September 2013 to June 2014
Deli Clerk Duties: Basic food handling skills; Filling hot case; Slicing deli meats and cheeses for customers; making sure the cold case was stocked; basic prep work; basic cleaning skills. Bakery Clerk Duties: Mixing dough; frying donuts; baking bread, buns, cookies, pastries; slicing bread; bagging bread and buns; putting cookies and various pastries in containers; pricing all items. Both deli and bakery clerk positions demanded professional customer service.
Bureau Veritas - Lake Zurich, IL
May 2008 to March 2009
Administrative Assistant Duties included but were definitely not limited to: Computer knowledge in data entry, 10-key entry, Microsoft Office, Lotus Notes; answering phone calls; entering payroll hours for all Laboratory employees; typing memos and letters for the Laboratory Manager; and much more. Logistics Coordinator
ATC Leasing - Kenosha, WI
2005 to 2008
Created a database in Microsoft Access to inventory and maintain equipment and parts needed in the field for piggy-backing semi-trucks. I had to ship equipment and parts from one warehouse to another, booking shipments through multiple trucking companies and through a freight broker. This position required data entry and 10-key skills, phone etiquette, and customer service skills. Basic administration skills. Temporary Office Worker
QPS Employment Group - Kenosha, WI
2003 to 2005
Worked temporary at multiple positions including office clerk and data entry. The last temporary job lead to full-time position at ATC Leasing
Alpha Homes of Wisconsin
Office Clerk - Racine, WI
2001 to 2003
Managed clients accounts, created payroll spreadsheet in Excel, entered employee payroll into spreadsheet, various other office duties.
Call Center Representative
KEMPER INSURANCE AGENCY - Vernon Hills, IL
2000 to 2001
Call center representative: taking insurance claims via phone, email and fax and entering them into the computer system. Other various office duties.
Quad Graphics - Pewaukee, WI
1998 to 1999
Basic pre-press work including scanning documents, burning plates, graphic design editing. Hand Assembler / Pre-Press Technician
KEMPER INSURANCE AGENCY (Printing Services Department) - Lake Zurich, IL 1993 to 1997
Started out as a hand-assembler: putting tabs in manuals, manuals in binders, stuffing, sealing and labeling envelopes, spiral binding manuals, etc. I was then trained as a pre-press technician. Pre-press work included editing graphics designed documents, manual layout for burning plates, burning plates for printing press, etc.
High school or equivalent in Business Administration University of Pheonix - Work at Home
May 2008 to April 2012
• Administrative Assistant
• Microsoft Office
• Data Entry
• Microsoft Word
• 10 Key Data Entry
• Adobe Acrobat
• Phone Etiquette
• Microsoft Excel