SHENNEZA RAMOUTAR

Queens, NY ***** 929-***-**** ad28zd@r.postjobfree.com

Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in the industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Skills

Financial Management

Monthly Fee and Payment Collection

Administrative Leadership

Microsoft Office

Efficient Service

Administrative Support

Telephone Reservations

Critical Thinking

Client Satisfaction

Flexible and Adaptable

Attention to Detail

Excellent Communication

Multitasking Abilities

Work History

Property Manager 06/2022 to Current

Self-employeed – New York, NY

Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.

Maintained original leases and renewal documents in digital and hardcopy format for property management office.

Verified income, assets and expenses and completed file tracking sheet for each applicant. Introduced prospective tenants to types of units available and performed tours of premises. Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.

Maintained sufficient number of units market-ready for lease. Evaluated and recommended changes in rental pricing strategies to remain competitive in market. Handled disciplinary actions, performance appraisals and terminations of company staff. Decreased operating costs 70% by implementing cost control procedures. Self Employed 06/2016 to Current

Shens – New York, NY

Personal Tutor

Tutored struggling, average and advanced students in Math and English course materials. Generated reports and provided feedback to students, supporting personal learning and development.

Integrated technology into sessions to further enhance student learning. Kept and reviewed academic records for students to determine areas to cover in tutoring sessions. Taught students remotely via pre-recorded and live video sessions. Freelance Resume Writing

Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.

Organized material to research and complete writing tasks. Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating and authentic approach. Completed thorough research into assigned topics.

Completedt thorough research into assigned topics.in person to write there resumes and other additional needs.

Strategized content based on Google Analytics data, geographical targeting and keyword planning.

Created and maintained pages on social media to promote client services and products. Mapped income generating strategies to grow revenue. Managed daily operations of business, orchestrating forward-thinking strategies to accomplish profit and expansion goals.

Retail Sales Manager 04/2018 to 11/2018

New York Wine Exchange – New York, NY

Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings. Facilitated high volumes of cash, credit and gift card transactions, verifying cash drawer balance at end of each shift.

Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

Submitted reports to senior management to aid in business decision-making and planning. Recruited, hired and trained 12 associates to develop into productive team members with excellent product knowledge.

Engaged, educated and befriended customers to deliver amazing shopping experience. Assisted with daily opening and closing tasks to maintain clean, neat and professional store. Achieved competitive brand placements at retail locations for existing and new products. Acted as face of brand at retail events and sampling opportunities at multiple locations. Identified future sampling and event opportunities. Graphic Design Artist 08/2015 to 01/2018

Giftland Mall – Georgetown, GY

Created digital image files for use in digital and traditional printing methods. Met with customers to present mockups and collect information for adjustments. Employed design fundamentals when selecting typography, composition, layout and color in design work.

Worked with clients to gather and define requirements, establish scopes and managing project milestones.

Applied creative expertise to present marketing concepts. Created and updated trend boards, investigated changing conditions and recommended strategic adoptions to capitalize on projected changes. Education

Bachelor of Science: Industrial And Organizational Psychology Expected in 2024 New York University - New York, NY

Real Estate Agent 02/2021

Real Estate U

Associate of Science: Mathematics 2018

University of Guyana

Social Science 2016

University of Cambridge - UE

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