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Call Center Assistant Manager

Location:
Spring, TX
Posted:
January 31, 2024

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Resume:

Jasmine Samuels

Strong and Dedicated

Spring, TX 77373

ad28z9@r.postjobfree.com

+1-832-***-****

Leadership is my first name. I bring out great qualities in responsibility, respect, and reliability. I will exceed your expectations. Being able to get the job done is my first priority. Authorized to work in the US for any employer

Work Experience

Supervisor

Freedom Solar Power - Houston, TX

July 2022 to Present

I am a supervisor for a call center that sells solar panels. I am responsible for a team right now that has down sized to 17 people. I train and coach daily. I make sure the team as a whole are hitting their targeted numbers. I report to my the director of the call center. I maintain eyes on the floor! Store Manager

GNC - Houston, TX

July 2013 to July 2022

• answered phone

• made weekly work schedule

• handled customer complaints

• kept store in neat order

• trained employees

• keep exemplary inventory

Assistant Manager

The Children's Place - Houston, TX

October 2020 to March 2021

• Opened and closed the store at the beginning and end of shifts

• Pursued sales leads to advance store growth

• Managed a group of associates

• Maintained all operations within the store

• Upheld a high standard of customer service

• Managed daily reports of transactions

Assistant Manager

Famous Footwear - Houston, TX

August 2019 to March 2021

• Maintained all operations within the store

• Opened and closed the store at the beginning and end of shifts

• Upheld a high standard of customer service

• Managed daily reports of transactions

• Ordered and stocked store merchandise

Assistant Manager

rue21 - Houston, TX

November 2018 to July 2019

• Help assist store manager daily handled cash deposits

• open and close store

• made sure employees were trained

• assist in hiring employees

• kept store neat and clean

Waitress

Armadillo Palace - Houston, TX

April 2017 to March 2018

• answered phone

• seated people

• took food and drink order

• cashier

• delivered food

Education

High school diploma

Junction City High School - Junction City, AR

August 2007 to May 2011

Skills

• Retail Management

• Store Management Experience

• Cash Handling

• Merchandising

• Planograms

• Recruiting

• Loss Prevention

• Payroll

• Supervising Experience

• Profit & Loss

• Assistant Manager Experience

• Inventory Control

• Pricing

• Management

• Operations Management

Languages

• English - Expert

Certifications and Licenses

Life & Health Insurance License

September 2023 to September 2025

Assessments

Management & leadership skills: Impact & influence — Proficient January 2022

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient

Retail customer service — Proficient

February 2022

Responding to customer situations in a retail setting Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.



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