Paulette S. Gray

Experienced Customer Service Professional ad28yi@r.postjobfree.com 770-***-****

Professional Summary

Dedicated and customer-focused professional with over 30 years of experience in customer service. Proven track record of managing accounts, handling customer complaints, project management, record keeping, and maintaining professional demeanor in fast paced environment. I am seeking a part-time, virtual position where I can be an asset to the organization utilizing my strong communication and problem-solving skills on the customer service team.

Professional Experience

Nex Rep LLC. – Customer Service Representative 2023 - Present

Provide exceptional customer service by handling inbound customer calls, addressing inquiries, providing product information, and assisting with order placements

Resolve customer complaints by actively listening, analyzing issues, and finding suitable solutions to ensure customer satisfaction

Document all interactions and transactions accurately in the CRM system

Collaborate with cross-functional teams to resolve complex customer issues and ensure timely resolution

Von Maur – Sales Associate 2018 – 2019

Provided service and support to all clients through product selection resulting in improved customer satisfaction

Performed daily department tasks including stocking, creating merchandise displays, inventory & pricing control

Participated in store promotions and events to increase foot traffic and boost sales

Exceeded sales goals by maintain client relationships and invites to exclusive sales events

Casual Corners – Retail Sales Associate 2003 – 2004

Provided exceptional customer service support face -to- face and over the phone

Exceeded monthly sales quotas for merchandise by upselling of products based upon customer shopping history

Performed daily department tasks including stocking, creating merchandise displays, inventory & pricing

United States Postal Service Distribution Center – Customer Service Expediter 1986 – 2017

Performed customer service support including answer customer calls, complaints, mail management and billing

Arranged transfer of mail throughout the distribution center

Coordinated transportation schedules, truck routes, and dispatch information

Managed all scheduled arrivals & departures and provided alternative routes for unforeseen transit issues

Over various projects including mail volume analysis, mail inventory, and other record keeping log

Prior to 2003

Held various positions including Office Manager, Telecommunication Sale Rep, and Concierge

Clark Atlanta University, Business Communication and Marketing 1979 – 1982

Fashion Institute of Atlanta, Fashion Merchandising 1982 – 1984