Quality Assurance Software Engineering

Name: Himal Khatri

Phone: 904-***-****

Email: *****.********@*****.***

PROFESSIONAL SUMMARY:

Test Lead with 10+ years of experience in software engineering. Skilled in developing and implementing quality assurance processes, process improvement, and risk management. Proficient problem-solving and analytical skills.

TECHNICAL SKILLS:

Testing Tools:

Atlassian JIRA, X-Ray, Postman, Browser Stack, iOS, Microsoft Test Manager (TFS), Visual Studio – Coded UI, SoapUI, Push to test, Mercury Quality Center, Load Runner,

Platforms:

Windows XP/2000/NT, Mainframes.

Databases:

MS SQL Server, MS Access

Web Technologies:

HTML, XML,AGILE

Technologies:

Java, java script, C, C++.

Web Services:

XML, REST API, SOAP UI, SOA Web Services

WORK EXPERIENCE:

QA Analyst July 2023 – Current

PAX Technologies

Project: Pax is more than just a payment terminal. Pax delivers complete payment technology and solutions that make transactions seamless. Pax supports various types of terminals which integrates with payment software and hardware.

Responsibilities:

Created test plan, wrote test cases, updated existing test cases.

Participated in manual testing such Functional Testing, Smoke Testing, Integration Testing, UAT Testing, Regression Testing, End to End Testing, automation testing using cyberlab.

Tested the UI of the product on various types of payment terminals to ensure the supports android and ios platforms.

Followed Scrum/Agile/Kanban methodology.

Documented test results created defect tickets by providing images, logs and repro steps

Working closely with PM, QAs, Dev team

Digging deep into a complex FRDs to understand overall to understand how all the modules work together.

Conducted in bug review meetings.

Participated in sizing stories, followed by agile methodology.

Keeping track of project progress to meet the deadline.

Host tracing, Wireshark tracing.

Raised critical issues as soon as encountered are to be resolved immediately.

Used JIRA bug tracking tool to analyze.

Supported production issues.

Environment: Jira, confluence, SharePoint, Postman,Cyberlab, WireSHark, PaydroidToool, Poslink, MobaXTerm, Android and Standard terminals, Zephyr

QA Analyst - Test Lead Mar 2021 – Sep 2022

ITEL Laboratories

Project: Property Claims Evaluation, ITEL Laboratories independent expert, making sure claim is evaluated using science ITEL' laboratory uses proprietary technology to test, identify, price, and match wide variety of materials for insured property claims.

Responsibilities:

Oversee and coordinate work intake with onshore and offshore teams.

Collaborated and engaged with team, end client, and management to collect the input and knowledge needed to complete assignments.

Tested new builds to verify the database changes in application.

Wrote SQL queries to validate data.

Participated in tester interviews, including administering audition interviews.

Suggest improvements and participate in continuous improvement activities.

Raised issues as soon as encountered are to be resolved immediately.

Managed projects/tasks based on priorities.

Worked closely with Development and Product leaders on project scoping and proposing testing strategies.

Participated in project planning, including grooming and sizing tickets.

Created comprehensive test strategies and test plans and conducted reviews.

Experienced in testing in SAFe-Agile projects.

Defect management, Writing and executing test cases using X-ray.

Tested Mobile Apps for IOS/Android and windows-based applications.

Participated in UAT

Performed E2E testing with End clients before releasing.

API tested (REST and SOAP) using Postman.

Maintained Daily Project Status Report.

Parcipated in Functional, non-functional, back-end, front-end, integration, mobile and Regression testing.

Assisted DevOps team with build cycles and CI- CD processes using Jenkins, GitHub and NuGet.

Worked with automation team to analyze test cases to be automated.

Escalated issues and risks to project leadership in accordance with best practices.

Executed Automated test scripts for regression using Selenium, written in Java and Powered by Appium.

Performed root cause analysis comparing between modern and legacy versions.

Environment: Java, Appium, Selenium Web Driver/IDE/RC/Grid, C#, Firebug, SQL, IOS, Android, Test Flight, Jira, Jenkins, Microsoft Test Manager, J Meter, Cucumber, Jira, X-Ray

QA Analyst - Test Lead Oct 2014 – Jun 2020

Critical Alert, JAX-FL

Project: Nursecall Product QA Assurance, Critical Alert Systems develops easy to use, configurable, software-driven Nurse Call solutions for hospitals and healthcare organizations. Critical Alert is specialized in Nurse Call Solutions, Clinical Workflow Optimization, Clinical Assessment & Consulting, Patient Satisfaction & HCAPOSTMANWINS, and native Integrations with Mobile Communications & RTLS, Patient Engagement, Rounding Compliance, Clinical Communications, and Fall Risk Prevention

Responsibilities

Wrote and executed detailed test cases including prerequisites, detailed instructions, and anticipated results.

Managed defect tracking, defect reporting for using TFS by Microsoft

Executed Test cases using TFS by Microsoft and documented results.

API tested (REST and SOAP) using Postman and Soap UI for manual testing.

Tested Mobile Apps for IOS/Android

Performed various types of testing of WEB Applications in different browsers such as IE10, IE8, IE9, Firefox, Safari

Tested hardware and software which are integrated with RTLS - Real Time

Environment: C#, ASP.NET, Crystal Reports, Jira, JCL Utility, Oracle, MS Office, HTML, Windows XP/Vista, Java, Postman, Rest, HTML, XML, X Path, Firebug, SQL, Windows, Load Runner QA Tester, TFS

QA Analyst Aug 2013 – Sep 2014

Vree Health, MN

Project: Hospital Transition in Care, Launch of Transition Advantage to help hospitals reduce readmissions TMs by Vree Health through this project Transition Advantage fills identified gaps in healthcare delivery by targeting four primary causes of hospital readmissions-incomplete patient handoff and visibility with patients' private physicians, lack of follow-up, medication management issues and lack of care coordination post-discharge. Research shows that addressing these four pillars is an effective approach to reducing hospital readmissions.

Responsibilities:

Analyzed the business requirements.

Wrote and executed detailed test cases including prerequisites, detailed instructions, and anticipated results.

Created multiple test scenarios based on business rules to create data driven testing.

Participated in Test Case walkthroughs and created Requirement Traceability Matrix

Executed Test cases using ALM by Smart Bear and Qmetry and documented test results.

Performed various types of testing of WEB Applications in different browsers such as IE8, IE9, Firefox, Safari

Participated in project meetings, reviewed specifications, release notes and gave recommendations and suggestions.

Tested deployment of applications in various environments during all phases of product lifecycle

Managed defect tracking, defect reporting for using ALM by Smart Bear and Jira by Atlassian

Maintained Daily Project Status Report

Interacted with the development team to solve the problems encountered in the test scenario run.

Worked with development teams to investigate, prioritize, and resolve software bugs / defects based on the testing results.

Participated in daily status meetings to report any bugs, issues, and risks.

Performed Verification and Validation

Environment: Java J2EE, Microsoft SQL Server 2008 Testing Tools: ALM by Smart Bear, Atlassian

Testing Techniques: Functional, Integration, System, Regression, Negative, Smoke/Sanity, Ad hoc, Usability, Security & Build Verification Testing Environment, Rally, SQL Server, Agile Methodology.

QA Tester Jun 2012 – Jul 2013

Target Corporations Ltd, MN

Project: Time Sensitive Promotions, Today, when Target offers promotional price on an item, that "sale" price must last at minimum 24 hours (due to system constraints) This is problematic when target like to offer "doorbuster" prices during select hours of a day, or during events where Target Stores are open just after midnight and would like to offer sale prices that shouldn't extend all through that entire business day. This project provides the ability to designate start & end times to all of Target's Sale pricing & "Buy Something Get Something" promotional activity.

Responsibilities:

Analyzed the business requirements.

Created the test plan.

Wrote manual test cases in Jira.

Performed system and regression testing.

Logged and tracked defects using Quality Center

Performed testing includes functional testing, user acceptance testing, integration testing, system testing, exception testing, compatibility testing of client/server and web.

Conducted backend testing by querying databases to synchronize testing databases and checked for data integrity and proper routing based on workflow rules at each step.

Work extensively in a very fast paced in agile environment.

Environment: Mainframes Applications as Source systems, MQ, POS Testing Tools: Jira

Testing Techniques: Functional, Integration, System, Regression, Negative, Smoke/Sanity Testing

QA Tester Dec 2011 – May 2012

Boston Scientific, MN

Project: Mission is to improve quality of patient care and productivity of health care delivery through the development and advocacy of less invasive medical devices and procedures Boston Scientific CRM has worked hard to provide physicians and patients with timely, meaningful, and accurate product performance information. Cardiac Rhythm Management group works with an Electrophysiology group to develop therapies for abnormal heart rhythms (arrhythmias) and heart failure. Boston Scientific remains committed to developing ever-improving technology to help improve lives of those with cardiac conditions.

Responsibilities:

Analyzed the business requirements.

Created the test plan.

Wrote manual test cases in Quality Center

Performed system and regression testing.

Logged and tracked defects using Quality Center

Performed testing includes functional testing, user acceptance testing, integration testing, system testing, exception testing, compatibility testing of client/server and web.

Conducted backend testing by querying databases to synchronize testing databases and checked for data integrity and proper routing based on workflow rules at each step.

Work extensively in a very fast paced in agile environment.

Excel, XML, Windows XP Professional, Microsoft Project, Managing IS, Visio, PowerPoint

Environment: Java J2EE, Microsoft SQL Server 2008

Testing Techniques: Functional, Integration, System, Regression, Negative, Smoke/Sanity Testing

EDUCATION:

Bachelor of Arts - Major: Economics

Veer Narmad South Gujarat University, Surat, Gujarat

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