Justine Townsend

Richland, WA

ad28xs@r.postjobfree.com

+1-509-***-****

Authorized to work in the US for any employer

Work Experience

In Home Caregiver

Home Instead - Richland, WA

August 2023 to Present

• Ensure clients receive their medication on time

• Support clients who can’t move on their own

• Help clients dress, bathe, eat etc.

• Assist clients with physical therapy exercises

• Cook meals according to the customer’s restrictions

• Help customers with their shopping

• Do necessary housekeeping to maintain a clean environment

• Provide emotional support

• Inform physicians or supervisors about uncommon events

• Act quickly and responsibly in cases of emergency Customer Service Representative

DAT - Beaverton, OR

January 2021 to January 2022

• Report and present customer feedback to cross functional teams in large group settings.

• Provide account retention activities as they relate to product dissatisfaction.

• Proactively train customers on new and emerging DAT products.

• Assist product managers and engineering staff with product development by relaying customer problems, concerns, and requests.

• Move all sources of customer feedback into actionable user stories to address issues that impact the customer experience.

• Govern lists of values used in case logging and feedback reporting.

• Meet performance metrics and KPI's.

• Identify and escalate potential sales opportunities. Barista

Burlesque Brew

October 2018 to September 2019

Make and serve specialty coffee and tea beverages

Speak and interact with both new and regular customers Maintain a clean and sanitized workstation

Follow health and safety guidelines

Adhere to recipes and presentations for food and beverage items Contribute to a positive team environment

Communicate effectively with other team members to solve problems and gather information Branch Office Administrator

Edward Jones

January 2016 to October 2018

Coordinate office activities and operations to secure efficiency and compliance to company policies Supervise administrative staff and divide responsibilities to ensure performance Manage agendas/travel arrangements/appointments etc. for the upper management Manage phone calls and correspondence (e-mail, letters, packages etc.) Support budgeting and bookkeeping procedures

Create and update records and databases with personnel, financial and other data Track stocks of office supplies and place orders when necessary Submit timely reports and prepare presentations/proposals as assigned Assist colleagues whenever necessary

Research complex rules and regulations for each client. Establish and maintain strong relationships with clients. Maintain enough account knowledge to assist clients without delay. Customer Service Representative

Amazon

March 2015 to December 2015

Manage large amounts of incoming calls

Generate sales leads

Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Teller

SEPTMBER

2014 to March 2015

Wells Fargo

Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashier's checks, traveler's checks, and series e bonds; answering questions in person or on telephone; referring to other bank services. Records transactions by logging cashier's checks, traveler's checks, and other special services; preparing currency transaction reports.

Cross-sells bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customers' needs; directing customers to a branch representative. Reconciles cash drawer by proving cash transactions; counting and packaging currency and coins; reconciling loan coupons and other transactions; turning in excess cash and mutilated currency to head teller; maintaining supply of cash and currency.

Complies with bank operations and security procedures by participating in all dual-control functions; maintaining customer traffic surveys; auditing other tellers' currency; assisting in certification of proof. Education

High school or equivalent

International Business / Ashford University

Skills

• Proficient with Microsoft Office (Word, Excel, PowerPoint, and Outlook).

• Ability to manage multiple priorities simultaneously and complete tasks with minimal supervision.

• Willingness to demonstrate professional conduct always.

• Resolves problems in a timely manner.

• Excellent computer and typing skills, which includes the ability to navigate between programs quickly by using shortcut keys.

• Strong organizational skills.

• Coffee Experience

• POS

• Barista Experience

• Cash Handling

• Databases

• Customer service

• Salesforce

• POS

• Typing

• Cash register

• Google Suite

• Cash handling

• Windows

• Supervising experience

• Project management

• Driving

• Bookkeeping

• Childcare

Assessments

Customer service — Proficient

August 2022

Identifying and resolving common customer issues

Full results: Proficient

Customer focus & orientation — Proficient

August 2022

Responding to customer situations with sensitivity Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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