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Customer Service Representative

Austin, TX
January 31, 2024

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Anthony Travis

*** ******** **

Round Rock, TX **664



15+ years customer service experience

Strong written and oral communication skills

Efficient problem solver

Effective time management skills

Skilled at organization and prioritization, allowing for efficient and effective multi-tasking

Skilled with Microsoft Office Products

Experience with the bidding process, financial documents, and budgeting


IA American, Austin, TX

Customer Service Representative

July 2020-July 2023

Creation of vehicle warranty claims

Updated and provided authorization for warranty claims

Creation of training documents for the team

Mentor new hires as needed

Consistently led the floor in perfect surveys for most of my time employed

Goodwin & Company - Austin, TX

Customer Service Representative

November 2019 to January 2020

Assisted homeowners with neighborhood concerns

Facilitated payment of Homeowner Association (HOA) dues

Provided documentation as required by the homeowner

Dell Technologies, Round Rock, TX

Account Manager

April 2015-September 2019

Oversaw account activities for sales (computers, servers, storage, and services), returns and general customer concerns

Ran customer calls with my account team to explain the products and benefits of each

During my time in this role we experienced success and growth, more specifically with adding Absolute to our customer’s environments and standard configurations

Ranstad (Dell Inc.), Round Rock, TX

Software Specialist

August 2014-April 2015

Made and received calls to field requests for software needs to assist with explaining the benefits of the specific software, along with closing the sale

Was in the top third of the software queue team

Sears Holdings, Round Rock, TX

August 2006 – July 2014

Case Manager

September 2013 – July 2014

Responsible for corporate level escalations that came to me through social media outlets

Contact customer to resolve the issue (i.e., retail-based matters, service order issues, in store customer service)

Training Manager

December 2012-September 2013

Ensured that our new hires are trained on the systems and proper handling of a call

Tracking and monitoring of the attendance of each trainee

Monitor trainee success to evaluate if they receive the maximum benefit out of the training course

Case Manager

November 2011-December 2012

Responsible for corporate level escalations that came to me through social media outlets

Contact customer to resolve the issue (i.e., retail-based matters, service order issues, in store customer service)

Client Support Specialist

December 2008-November 2011

Responded to e-mails and calls from our clients regarding service order reports for their customers.

Reach out to our parts department and tech managers for more updated status and further information to report the most current information to emails and calls

Resource Management Coordinator

November 2007-December 2008

Entered schedules for a designated group

Ensuring that all agents inside the call center are adhering to their schedule, which included schedule changes with other agents and time off requests.

Customer Service Representative

August 2006-November 2007

Accepted incoming calls from customers concerning items that need repair.

Problem resolution ability, customer service skills and knowledge, and troubleshooting various devices (tractors, snow throwers, and treadmills)

Creative Results, Inc., San Antonio, TX

Independent Contractor

August 2005 – August 2006

Duties varied depending on the needs of this small public affairs firm, but past experiences include:

requesting bids for printing and landscaping jobs

assembling education packets for legislators

making bank deposits

balancing business checkbook and paying bills

client service and client billing

Dell Computers, Austin, TX (Temporary Position)

Sales Representative,

March 2006-May 2006

Assisted customers purchase the correct computer for their needs via telephone.

KSAU 90.1 Radio, Nacogdoches, Texas

Sports Director (student intern)

June 2005 – August 2005

Taught fellow students how to operate and successfully run a radio station and create a successful radio show. I enjoyed mentoring my peers to ensure they enjoyed the successes I had enjoyed prior.


Stephen F. Austin State University, Nacogdoches, Texas

Bachelor of Arts: Communication Radio/Television; Minor: Marketing; August 2005


Honorable Mention, Best Public Affairs Program with KSAU

Dean’s List, Spring 2005

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