Anthony Travis
Round Rock, TX **664
ad28x6@r.postjobfree.com
KEY COMPETENCIES
15+ years customer service experience
Strong written and oral communication skills
Efficient problem solver
Effective time management skills
Skilled at organization and prioritization, allowing for efficient and effective multi-tasking
Skilled with Microsoft Office Products
Experience with the bidding process, financial documents, and budgeting
PROFESSIONAL EXPERIENCE
IA American, Austin, TX
Customer Service Representative
July 2020-July 2023
Creation of vehicle warranty claims
Updated and provided authorization for warranty claims
Creation of training documents for the team
Mentor new hires as needed
Consistently led the floor in perfect surveys for most of my time employed
Goodwin & Company - Austin, TX
Customer Service Representative
November 2019 to January 2020
Assisted homeowners with neighborhood concerns
Facilitated payment of Homeowner Association (HOA) dues
Provided documentation as required by the homeowner
Dell Technologies, Round Rock, TX
Account Manager
April 2015-September 2019
Oversaw account activities for sales (computers, servers, storage, and services), returns and general customer concerns
Ran customer calls with my account team to explain the products and benefits of each
During my time in this role we experienced success and growth, more specifically with adding Absolute to our customer’s environments and standard configurations
Ranstad (Dell Inc.), Round Rock, TX
Software Specialist
August 2014-April 2015
Made and received calls to field requests for software needs to assist with explaining the benefits of the specific software, along with closing the sale
Was in the top third of the software queue team
Sears Holdings, Round Rock, TX
August 2006 – July 2014
Case Manager
September 2013 – July 2014
Responsible for corporate level escalations that came to me through social media outlets
Contact customer to resolve the issue (i.e., retail-based matters, service order issues, in store customer service)
Training Manager
December 2012-September 2013
Ensured that our new hires are trained on the systems and proper handling of a call
Tracking and monitoring of the attendance of each trainee
Monitor trainee success to evaluate if they receive the maximum benefit out of the training course
Case Manager
November 2011-December 2012
Responsible for corporate level escalations that came to me through social media outlets
Contact customer to resolve the issue (i.e., retail-based matters, service order issues, in store customer service)
Client Support Specialist
December 2008-November 2011
Responded to e-mails and calls from our clients regarding service order reports for their customers.
Reach out to our parts department and tech managers for more updated status and further information to report the most current information to emails and calls
Resource Management Coordinator
November 2007-December 2008
Entered schedules for a designated group
Ensuring that all agents inside the call center are adhering to their schedule, which included schedule changes with other agents and time off requests.
Customer Service Representative
August 2006-November 2007
Accepted incoming calls from customers concerning items that need repair.
Problem resolution ability, customer service skills and knowledge, and troubleshooting various devices (tractors, snow throwers, and treadmills)
Creative Results, Inc., San Antonio, TX
Independent Contractor
August 2005 – August 2006
Duties varied depending on the needs of this small public affairs firm, but past experiences include:
requesting bids for printing and landscaping jobs
assembling education packets for legislators
making bank deposits
balancing business checkbook and paying bills
client service and client billing
Dell Computers, Austin, TX (Temporary Position)
Sales Representative,
March 2006-May 2006
Assisted customers purchase the correct computer for their needs via telephone.
KSAU 90.1 Radio, Nacogdoches, Texas
Sports Director (student intern)
June 2005 – August 2005
Taught fellow students how to operate and successfully run a radio station and create a successful radio show. I enjoyed mentoring my peers to ensure they enjoyed the successes I had enjoyed prior.
EDUCATION
Stephen F. Austin State University, Nacogdoches, Texas
Bachelor of Arts: Communication Radio/Television; Minor: Marketing; August 2005
AWARDS
Honorable Mention, Best Public Affairs Program with KSAU
Dean’s List, Spring 2005