Danielle Kwasinskas

Waterbury, CT

Objective: To obtain a remote/work from home position as a Customer service representative or call center representative.

Can provide the company with excellent customer service, a positive attitude, the ability to multitask and be dedicated to a company. Also has 13 years experience in a customer service role at a physical therapy office.

• Hard working dedicated professional able to work well with others, along with ability to multitask while maintaining the organizational skills necessary to operate a high volume office.

• Great communication and interpersonal skills which have allowed for a successful work environment and strong relationships between coworkers, clients, families and the community.

• Maintained a Team Lead position therefore has the ability to multitask, take decisive action and make well informed decisions.

• Has been a go-to person for new hires to shadow, as I have been commended on my customer service and phone abilities.

Authorized to work in the US for any employer

Work Experience

Team Lead Patient Service Specialist and Home Care Physical Therapy Liaison Select Physical Therapy - Waterbury, CT

January 2010 to May 2023

• Was responsible for customer service, receptionist, Billing, Data entry, creating accounts, verifying insurance, obtaining authorizations, answering phones, filing, scheduling appointments. Scanning documents. Reaching out to MD offices to set up luncheons for marketing purposes, Processing registration paperwork and entering into the computer. Was the only administrative personnel working with three to five therapists. Also worked remotely covering up to 4 offices at a time while clinics were short staffed. As a Team Lead, oversaw five clinics billing, managed their service queues, and was an overall liaison to the clinics patient service specialists and their PT'S in the region with questions and concerns. The clinics came to me for both work and also more so customer service related questions as far as issues with families and patients and how to address the concerns in both a professional and respectful way and helped them come to a resolution. Also reached out to MD offices to obtain documentation, such as office notes, prescriptions, surgical notes, post op protocols, MRI, X-ray and CAT scan reports needed by the PT''s. .

Education

Associates Degree of General Studies in General Studies Naugatuck Valley Community College - Waterbury, CT 1998 to 2000

Skills

• Great communication and interpersonal skills which have allowed for a successful work environment and strong relationships between coworkers, clients, families and the community.

• I have been a go-to person for new hires to shadow, as I have been commended on my customer service and phone abilities. (6 years)

• Hard working dedicated professional able to work well with others, along with ability to multitask while maintaining organizational skills .

• Has the ability to multitask, take decisive action and make well informed decisions.

• Medical Records

• Medical Scheduling

• Medical Office Experience

• Medical Terminology

• Patient Care

• Computer Skills

• Medical Billing

• Transcription

• Insurance Verification

• Appointment scheduling

• Medical appointments

• HIPAA

• Medical terminology

Certifications and Licenses

First Aid Certification

CPR Certification