Team Member Customer Service
Resume:
DURGA PAVANI ADDEPALLI
Microsoft Dynamics *** Consultant
************@*****.***
Irving, Texas
www.linkedin.com/in/durga-
pavani-addepalli-138045199
OBJECTIVE
A Passionate, Diligent, Dynamic & Certified Microsoft Dynamics 365 Consultant with experience of around 3 years in the development, design, and Application support in the Agile Methodology oriented Project. Aspiring to be supportive Team member in your project to work in a pragmatic way where I can utilize my skills and experience to fulfill organization goals and gratify my professional & personal skills through engaging with a vibrant team.
Professional Synopsis
• Dynamics 365 Consultant
• Power Automate Developer
• Business Analyst
• Design Team Member
• App Maker
• Sales Hub & Customer Service Hub Specialist
• Application Operations Team Member
Work Experience
System Engineer
E-Horizons Software Solutions, India/ January 2019 – December 2021 Project Name: Media CRM
Client: Ericsson Media Solutions, United Kingdom
Roles & Responsibilities:
• Expertise Hands-on experience on Dynamics 365 Sales Hub, Dynamics 365 Customer Service Hub modules which benefits me in forging suitable Application Improvements over 70% of the time.
• Implemented multiple complex business solutions using Microsoft Dynamics CRM 2013,2015,2016(On premise), D365 CE (Online) by Customizing,
Configuring & Extending MS Dynamics 365 /CRM Environment which saved each business generate 80% quicker solutions and generate Millions of Euros in Additional Revenue.
• Automated multiple Manual Business Processes using Power Automate Automated and Scheduled Flows which saved business about 500+ hours of Manual efforts.
• Implemented the Power Automate in Queues Assigning and Child Records Updating as part of Business Requirements.
• Attained intricate knowledge of Power BI and Canvas Apps Development which brings down my future learning time by at least 50%.
• Analyze the customer business to optimize the solutions and streamlining the business processes as a Business Analyst.
• Implemented Asynchronous & Synchronous Workflows, Business Rules and Form JavaScript as per Business Requirements which provided user friendly forms.
• Designed and Created Monthly reports, User Guides, Release Notes for the end users which accelerated the project onboarding process and shorten learning time.
Strengths
• Accountability
• Listening with Patience
• Punctuality
• Problem Solving
• Self- Management
Academic
Background
Masters in Computer
Science
Texas A&M University
Commerce,
United States
Jan 2022 - Dec 2023
Bachelor of Technology/
Computer Science
St. Mary’s Group of
Institutions, India
2015 - 2019
CERTIFICATIONS
PL900 Power Platform
Fundamentals
Issued in May 2023
PL100 Microsoft Power
Platform App Maker
Issued in October 2023
AWARDS
Best Team Player Award-
2019
Appreciation with Cash
Award - 3 times from Client
On the Spot
Award-2021
Interests
• Cooking
• Playing Badminton
Technical Skills
Tools and Technologies used:
Microsoft Dynamics 365, MS
Dynamics CRM 2013,2015 and 2016,
Power BI, Power Apps Jira, Azure
Devops, Power Automate, XRM
Toolbox.
Methodologies:
SDLC-Agile Scrum Methodology,
Waterfall,
Devops Model
Workflow Tools:
MS Office (Word, Excel, Power Point,
Outlook)
Databases:
MS SQL Server 2012,2014; MYSQL
Languages Known:
C, C++, C#, .NET, XML script, SQL,
Java Script, CSS, HTML
• Expert level knowledge of security model concepts and implementing the Business Unit specific Access model by using Custom Security roles and Field security profiles.
• Implementing the Enhancements by Prioritizing the Product backlog items in each sprint.
• Liaise with design, development, and testing teams to make sure that they are aware of the functional changes in the applications.
• Worked on POC’s and participated in Pre-sales Analysis for future projects.
• Maintained Solution Deployments using Managed and Unmanaged solutions in Sandbox & Production environments to support change Management process of deploying enhancements and customizations.
• Good knowledge in SQL queries for Data validation After data creation or data updates.
• Experience in preparing all needed project documents (BRD, User interface, training guides, ER diagrams & Technical Project documents).
• Prepare documentation and materials for end-user training and conduct the training prior to the rollout of remediated systems.
• Expert in Customizing CRM Form ribbons, Sitemap, Business process Workflows.
• Perform configuration of fields, forms, relationships, charts, and Dashboards using OOB features of Power Apps.
• Familiar with Power Pages in Sites creation, Sales Co-Pilot, and Low Code Plugins.
• Implemented custom workflows and Plug-ins using SDK as per Business use cases.
• Worked in all the phases of Software Development Life cycle: requirements gathering, analysis, design, review, scope, coding, testing, debugging, documenting, Knowledge Transfers, Trainings, and Solution deployments.
• Worked on Importing Leads, Opportunities, Contacts, Customers using OOB Data Management.
• Possess hands-on experience resolving issues raised by end users which enhanced the Customer Satisfaction Index (CSI) by over 95% every year.
• Involved in Understanding Customer Business process and suggesting Application improvements to Stakeholders.
• Facilitate and lead workshops, meetings and webinars pertaining to users and stakeholders of application.
Contact this candidate