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Customer Service Office Manager

Location:
Fort Worth, TX
Posted:
January 30, 2024

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Resume:

Profile

I am seeking stable and long-term employment

opportunities with a well-respected organization

that will appreciate and profit from my

comprehensive customer service experience,

including but not limited to administrative,

recruiting, and manufacturing, logistics, and

transportation experience.

682-***-****

Phone E-Mail

ad28w2@r.postjobfree.com

Education

Experience

Skills

Markie

Stansberry

A dministrative

P r o f e s s i o n a l

Administrative Support

Logistics

Order Entry

Inventory

Types 60+ wpm

TempWorks, CDB, and

SAP

Microsoft Office Suite

Customer Service

Transportation

Cash/check handling

Office Manager

2013 - 2017 DeVry University

7/2022 - Present Confidential

2013 Houston Community College

Most college courses completed

Answer and reach out to all new customers via the

telephone and email, to set up new customer accounts. Answer all incoming telephone calls from customers and assist them as necessary or transfer their call to the correct person. Also respond to all customer emails. Type up all purchase orders and input data into Pentagon and Microsoft Access.

Send out all purchase orders to our vendors to ensure our customers’ orders will be delivered on time.

Scheduled all freight services and shipments.

Follow up with vendors on a weekly basis to ensure orders are still on track to be delivered on time.

Handle and monitor all future delivery reports for all orders. Schedule all office and machine maintenance and order office supplies.

Handle and process all new customer and vendor credit applications.

First point of contact for all walk-in customers and handle warehouse receiving.

General Equivalency Degree

Recruiter (Contract)

Purchasing Administrator

9/2021 - 5/2022 CornerStone Staffing

2/2019 - 8/2020 RECARO Aircraft Seating

Sourced and assisted individuals searching for employment opportunities and career changes.

Got to know people on a professional and personal level so I could utilize my interpersonal skills, knowledge, and expertise in assisting each unique person, in finding a forever career.

Presented candidates for the best opportunities available. Answered incoming telephone calls from candidates and employers searching for jobs or to fill their open jobs. Provided excellent customer service while recruiting the best candidates for the best opportunities available. Started as the receptionist and was quickly promoted to Purchasing Administrator in May 2019. Served as the Purchasing Administrator for the Metals, Plastics, and Soft Goods Commodities.

While working as the Receptionist, I assisted visitors from all over the world when they arrived at our facility. Also answered telephone calls and checked emails, set up conference rooms for guests and colleagues, provided Wi- Fi access to guests, and assisted with any and all other duties for the Human Resources Department.

In the purchasing department, I spoke with and assisted customers, clients, and suppliers, from all over the world. Ran several reports on a daily and weekly basis such as open orders, missing parts, MD06, MD04, and ME5A, and part forecasts, stock level reports, inventory reports, and purchase requisition reports.

Sent out data packages to suppliers multiple times a day, requesting quotes on hundreds of different metals and plastics parts needed for the aircraft seats. Dispersed quotes to buyers and supervisors, appropriately.

Assisted with tracking orders and prepared Open Order Reports for each of our suppliers that provided metal parts to RECARO Aircraft Seating, which entailed all open orders with parts, part numbers, quantities, shipping details, and delivery dates.

Recruiter

8/2017 - 1/2019 Burnett's Staffing

Attended multiple training courses each month, throughout my tenure at RECARO.

Assisted the Accounting Department with keeping track of invoices for commodities I was responsible for and obtained proper documentation to provide with invoices, in order to get supervisor and director signatures on multiple invoices over a certain amount (usually over $10,000), so they can be processed and clients can be paid on time.

Searched internal database as well as other employment job boards and websites to match qualified candidates for open positions we had with our clients all over the Dallas and Fort Worth territories.

Reviewed resumes and scheduled and conducted 10-15 interviews each week with new candidates and with

candidates who wanted to reactivate their file.

Performed employment and education verifications on all new candidates when submitting them for open

employment opportunities.

Assisted our branch team with meeting all of our individual and branch goals.

Office Manager/Logistics Coordinator

10/2013 - 5/2017 South Coast Products, LP

Corresponded with all domestic and international

customers, via telephone and e-mail.

Took and processed all customer orders, made any

necessary changes to orders in Adjutant, and sent

customers' quotes in Adjutant.

Received freight quotes for prepaid freight orders as well as for customers' requesting potential freight charges on their orders.

Ran credit reports for new potential customers and created their new accounts in Adjutant.

Assisted the owner, chemist, and operations manager with on-time reports for orders that had shipped from the facility.

Created all paperwork for domestic orders as well as all paperwork and export documentation for international orders such as certificate of conformance, commercial invoice, shipper's letter of instructions, and all other required paperwork depending on the customs

requirements for the country that was receiving the shipment.



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