Ndiaye Diop

Atlanta, GA (US)

ad28vz@r.postjobfree.com

+1-404-***-****

Experience

• Received Incoming Calls And Handled Customer

Reservation

•Managed Customer Complaints And Rectified Issues

To Complete Satisfaction.

•Cultivated Professional Relationships With

Guests,Improving Customer Retention

Provided Administrative Support To Coworkers,Taking On Additional Tasks During High-Volume Periods.

Front Desk Representative, Hôtel, Country Inn And Suites. Atlanta, Ga

• Delegated Daily Tasks To Team Members To Optimize Group Productivity. •

Collaborated With Store Manager To Develop Strategies For Achieving Sales And Profit Goals.

• Resolved Customer Inquiries And Complaints

Requiring Management-Level Escalation.

• Reviewed Employee Performance And Provided

Ongoing Feedback And Coaching To Drive

Performance Improvement.

Assistant Manager, U-Haul. Atlanta, GA

March. 2022 - December. 2022

Shop Manager, Angel Hair Boutique. Jonesboro, GA

Adaptable

Administrative Supports/Computer

Skills

Strong Attention to Details and

Creating

Management/Sales Representatives

Customer Service

Banquet Server/ Hôtesse

Skills

English

French

Spanish

Languages

• Built And Maintained Sound Business Relationships With Vendors And Suppliers.

• Answered Incoming Questions Via Phone And Email

Discussing Advertised Pricing And Inventory.

• Facilitated Prompt Resolution Of Customer Problems And Complaints. • Guided Team To Consistently

Achieve Daily Weekly And Monthly Production Goals.

• Improved Cost Control And Staff Efficiency To

Maximize Profitability. • Maximized Merchandising

Efforts By Using Displays Controlling Signage And

Properly Arranging Sales Floor And Products.

• Examined Supply And Raw Material Levels To

Determine Shortages And Make Necessary

Adjustments.

September. 2020 - February. 2022

Trained New Employees On Company Policie

Procedures Techniques And Customer Service

Standards.

• Created Training Manuals To Resolve Simple And

Complex Customer Issues.

• Enhanced Company-Wide Procedures And Policies To Improve Employee Morale And Boost Customer

Satisfaction.

•Audited Customer Account Information To Identify

Issues And Develop Solutions.

• Developed And Implemented Strategies Retain

Customers And Drive Loyalty.

Assistant Manager/Customer Service, Macy's Backstage. Atlanta, GA

November. 2019 - April. 2020

Cashier/Customer Service, Low Country, Hartsfield, Low Country, Hartsfield Jackson International. Atlanta, GA July. 2018 - September. 2019

• Collected Credit Card And Cash Payments To

Complete Transactions For Customer Orders.

.Process Credit Card,EBT And Gift Certificat Payment In Electronic Computer Systeme

• Greeted Incoming Guests To Escort To Assigned

Dining Area And Present Menus.

• Bringing Major Issues To Attention Of Manager On Duty. Stayed Attentive To Server Availability A Food Runners And Bussers

• Helped Restaurant Staff Set Up Small And Large Events To Coordinate Smooth Execution.

• Accommodated Guests With Children And Special

Needs To Promote Comfortable Dining Experience.

•Checked Dining And Serving Areas To Verify Proper Cleanliness And Readiness For Guests

Banquet Server/Hostess, Top Job Staffing. Atlanta, GA March. 2018 - June. 2018

Answered Telephone Calls To Give Information To

Callers

.Reponding To Emails And Interfacing With Clients. • Sent And Distributed Mail And Parcels.

• Greeted Visitors And Directed To Appropriate

Location Or Person. • Scheduled Meetings And Sent

Invitations Specifying Time And Location.

• Managed Multiple Calendars And Contacts Using

Computer Software. • Anticipated Leadership Needs By Preparing Or Gathering Records

Secretary, Sen Fruit. Dakar

February. 2014 - December. 2016

Education

Interactive College Of Technology, Chamblee, GA

Associate of Science, Business Management, Mar. 2022 College Notre Dame Du Liban, Dakar

High School Diploma, English/French, Oct. 2014

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