Management
Resume:
Ndiaye Diop
Atlanta, GA (US)
**************@*****.***
Experience
• Received Incoming Calls And Handled Customer
Reservation
•Managed Customer Complaints And Rectified Issues
To Complete Satisfaction.
•Cultivated Professional Relationships With
Guests,Improving Customer Retention
Provided Administrative Support To Coworkers,Taking On Additional Tasks During High-Volume Periods.
Front Desk Representative, Hôtel, Country Inn And Suites. Atlanta, Ga
• Delegated Daily Tasks To Team Members To Optimize Group Productivity. •
Collaborated With Store Manager To Develop Strategies For Achieving Sales And Profit Goals.
• Resolved Customer Inquiries And Complaints
Requiring Management-Level Escalation.
• Reviewed Employee Performance And Provided
Ongoing Feedback And Coaching To Drive
Performance Improvement.
Assistant Manager, U-Haul. Atlanta, GA
March. 2022 - December. 2022
Shop Manager, Angel Hair Boutique. Jonesboro, GA
Adaptable
Administrative Supports/Computer
Skills
Strong Attention to Details and
Creating
Management/Sales Representatives
Customer Service
Banquet Server/ Hôtesse
Skills
English
French
Spanish
Languages
• Built And Maintained Sound Business Relationships With Vendors And Suppliers.
• Answered Incoming Questions Via Phone And Email
Discussing Advertised Pricing And Inventory.
• Facilitated Prompt Resolution Of Customer Problems And Complaints. • Guided Team To Consistently
Achieve Daily Weekly And Monthly Production Goals.
• Improved Cost Control And Staff Efficiency To
Maximize Profitability. • Maximized Merchandising
Efforts By Using Displays Controlling Signage And
Properly Arranging Sales Floor And Products.
• Examined Supply And Raw Material Levels To
Determine Shortages And Make Necessary
Adjustments.
September. 2020 - February. 2022
Trained New Employees On Company Policie
Procedures Techniques And Customer Service
Standards.
• Created Training Manuals To Resolve Simple And
Complex Customer Issues.
• Enhanced Company-Wide Procedures And Policies To Improve Employee Morale And Boost Customer
Satisfaction.
•Audited Customer Account Information To Identify
Issues And Develop Solutions.
• Developed And Implemented Strategies Retain
Customers And Drive Loyalty.
Assistant Manager/Customer Service, Macy's Backstage. Atlanta, GA
November. 2019 - April. 2020
Cashier/Customer Service, Low Country, Hartsfield, Low Country, Hartsfield Jackson International. Atlanta, GA July. 2018 - September. 2019
• Collected Credit Card And Cash Payments To
Complete Transactions For Customer Orders.
.Process Credit Card,EBT And Gift Certificat Payment In Electronic Computer Systeme
• Greeted Incoming Guests To Escort To Assigned
Dining Area And Present Menus.
• Bringing Major Issues To Attention Of Manager On Duty. Stayed Attentive To Server Availability A Food Runners And Bussers
• Helped Restaurant Staff Set Up Small And Large Events To Coordinate Smooth Execution.
• Accommodated Guests With Children And Special
Needs To Promote Comfortable Dining Experience.
•Checked Dining And Serving Areas To Verify Proper Cleanliness And Readiness For Guests
Banquet Server/Hostess, Top Job Staffing. Atlanta, GA March. 2018 - June. 2018
Answered Telephone Calls To Give Information To
Callers
.Reponding To Emails And Interfacing With Clients. • Sent And Distributed Mail And Parcels.
• Greeted Visitors And Directed To Appropriate
Location Or Person. • Scheduled Meetings And Sent
Invitations Specifying Time And Location.
• Managed Multiple Calendars And Contacts Using
Computer Software. • Anticipated Leadership Needs By Preparing Or Gathering Records
Secretary, Sen Fruit. Dakar
February. 2014 - December. 2016
Education
Interactive College Of Technology, Chamblee, GA
Associate of Science, Business Management, Mar. 2022 College Notre Dame Du Liban, Dakar
High School Diploma, English/French, Oct. 2014
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