Lincoln, NE *****
Seeking a rewarding full-time position within a dynamic company, I have 25 years experience as a Certified Nursing Assistant (CNA) and Medication aide(MA),My passion for working with people in a fast-paced and ever-changing environment remains unwavering. Furthermore, I am flexible and available for travel if required. Authorized to work in the US for any employer
June 2023 to Present
● Assistant clients in home with ADL’s
● Travel to different facilities when short staff
● Medication pass
● BS checks
● BP checks
● Assistance with dressing undressing toileting and whatever else is necessary to make resident comfortable
Guest Service Agent
Holiday Inn Express/
January 2023 to July 2023
● Check-in and check-out of all guest in person and Digital check-ins
● Answered phone calls
● Made reservations
● Cash handling
● Stocking and ordering of hotel suite shop
● Handled guest complaints Billing adjustments and issues,
● Sent daily reports and night audit reports to manager
● Communication and pass on to on coming shift
CSLLC - Lincoln, NE
October 2019 to December 2022
● Actively and consistently supported all efforts to simplify and enhance the customer experience.
● Accurately completed all necessary paperwork to support sales activities in a manner consistent with quality control guidelines.
● Achieved monthly sales quotas in high-speed data, mobile, landline phone, and video sales.
● Completed all administrative tasks related to products sold in accordance with department practice, policies, and procedures.
● Handled all Group booking, meeting room reservations Front Desk Manager
Best Western Plus - Lincoln, NE
March 2020 to June 2022
● Oversaw front desk operations: Manage and supervise all activities related to the front desk, including check-ins, check-outs, guest inquiries, and requests, staff scheduling and request off days.Ensure a smooth and efficient operation to provide excellent customer service and enhance guest satisfaction.
● Handled guest complaints and issues: Acted as a point of contact for guest concerns, resolving any issues promptly and effectively. Addressed guest complaints with empathy and professionalism, finding appropriate solutions to ensure guest satisfaction and maintain the reputation of the establishment.
● Implemented and maintained procedures: Developed and enforced standard operating procedures for front desk operations, ensuring consistency and efficiency. Trained staff on these procedures and monitored their adherence to maintain a high level of service quality. Continuously assessed and improved procedures to optimize guest experiences and streamline operations.
Assembly Line Worker
Kawasaki Motors Manufacturing Corp., U.S.A. - Lincoln, NE June 2018 to June 2020
● Performed assembly line tasks: Carried out assigned tasks on the assembly line, which included assembling components, operating machinery, packaging finished products, or performing quality checks. Followed standardized procedures and work instructions to ensure accurate and efficient production.
● Maintained production efficiency: Monitored the production line to ensure smooth operation and prevent bottlenecks or delays. Collaborated with team members to optimize workflow and meet production targets. Reported any equipment malfunctions or quality issues to supervisors promptly to minimize downtime and maintain productivity.
● Ensured product quality: Conducted regular inspections of assembled products to ensure they met quality standards and specifications. Identified and addressed any defects, malfunctions, or non-compliance issues. Followed quality control protocols and performed necessary adjustments or repairs to maintain the highest level of product quality.
● Adhered to safety guidelines: Followed all safety protocols and guidelines to maintain a safe working environment. Properly used personal protective equipment (PPE) and operated machinery in a responsible manner. Reported any safety hazards or incidents to supervisors and actively participated in safety training and initiatives to prevent accidents and injuries.
Guest Service Representative
Holiday Inn - Fremont, NE
August 2016 to November 2017
1. Provided exceptional guest service: Interacted with hotel guests, both in-person and over the phone, to address inquiries, requests, and concerns. Offered warm greetings, checked guests in and out efficiently, and ensured their overall satisfaction during their stay. Responded promptly to guest complaints or issues, finding appropriate solutions to resolve them effectively.
2. Assisted with reservations and bookings: Received and processed hotel reservations and bookings, ensuring accuracy and completeness of guest information. Provided information about room availability, rates, and amenities, guiding guests in making informed decisions. Utilized the hotel's reservation system to manage and update guest bookings, while maintaining confidentiality of guest information.
3. Handled administrative tasks: Performed various administrative duties, such as managing guest accounts, processing payments, and generating invoices. Responded to guest inquiries regarding billing or payment discrepancies, resolving any issues in a timely manner. Maintained accurate records of guest interactions, reservations, and transactions, ensuring the availability of up-to-date information for future reference. Certified Medical Assistant
Exeter care center - Exeter, NE
August 2008 - August 2016
● Assisted healthcare professionals: Provided support to healthcare professionals, such as doctors and nurses, in various clinical and administrative tasks. Prepared examination rooms, sterilized medical equipment, and ensured a clean and organized environment. Assisted with patient intake, including taking vital signs, recording medical histories, and updating patient charts.
● Performed medical procedures: Carried out a range of medical procedures under the supervision of healthcare professionals. This included administering injections, collecting and processing lab specimens, conducting electrocardiograms (EKGs), and performing basic wound care. Followed established protocols and maintained strict adherence to infection control and safety guidelines.
● Managed patient interactions: Interacted with patients in a compassionate and professional manner, providing them with information, instructions, and support. Scheduled appointments, coordinated referrals to specialists, and facilitated communication between patients and healthcare providers. Addressed patient inquiries, relayed test results, and ensured a positive and comfortable experience during their healthcare visits. Education
College Degree in Pharmacy Technician
Penn Foster - Arizona
Certifications and Licenses
● Medication Aide
● Certified Nursing Assistant (CNA)
● Available upon request