Post Job Free

Resume

Sign in

Customer Service Relations

Location:
Markham, ON, Canada
Posted:
January 30, 2024

Contact this candidate

Resume:

Nevein Andrawas

Markham, ON

647-***-****

ad28vu@r.postjobfree.com

SUMMARY

As an experienced, self-motivated, and customer-centric professional with recent experience in handling financial transactions and providing exceptional customer service

HIGHLIGHTS OF QUALIFICATIONS

●Studied and practiced book keeping and Financial Accounting in Canada

●Studied and practiced Computerized Accounting with Quickbooks

●Studies and practiced Payroll Compliance Legislation

●Ability to prepare trial balance of books

●Ability to perform post journal entries

●Calculate fixed assets and depreciation

●Maintain general ledgers and financial statements

●Prepare tax returns

●Maintain financial records and balance accounts using computerized bookkeeping systems

●Ability to process customer transactions

●Ability to provide courteous and informative customer service

●Ability to resolve customer concerns and help build and maintain customer relations

●Ability to create reports, update and maintain customer and financial info on database

●Ability to verify personal and financial info of clients

●Good skills in Math with proficiency supporting cash management activities

●Qualified and experienced in Microsoft word, Excel, PowerPoint, Trillium, SAP,

●Organized and detail oriented with the ability to multitask

●Equal ability to work independently or as part of a team

●Work well under pressure, with the capacity of prioritizing tasks and meeting deadlines

●Results oriented and well organized

●Positive attitude and work ethic

PROFESSIONAL EXPERIENCE

Payroll Accountant: 2021-Until Now

●Resolving and responding to the problems or inquiries made regarding calculations, preparation, payments, and adjustments related to payroll.

●Managing effective vendor relationships and liaisons with outside payroll service providers.

●Preparing and maintaining all payroll information, including hours, rates, etc., for the outside payroll processor.

●Reviewing payroll reports to verify the correctness of the payroll and preparing it for management approval.

●Ensuring that withholdings and deductions associated with net pay are computed properly.

●Setting up new employees, benefits, locations, and direct deposit requests in the payroll system within the specified time frame.

●Preparing, organizing, reviewing, and submitting forms associated with federal, state and local authorities.

●Providing related accounting accruals for month-end closing, detailed analyses and work paper preparation related to the various payroll related activity.

●Reconciling and analyzing the general ledger accounts and balances related to payroll as required,

●Preparing commission payment calculations for management approval and payment.

Assistant teacher

Upper Canada Child Care, Canada 2016-2020

Maintained a child-friendly environment

Attended to all student inquiries with reference to topics taught

Enforced classroom behavior rules among a class of 25 students with patience

Organized daily activities for the kids to further develop their skills

Assisted students with course requirements

Assistant French teacher 2013- 2016

Montessori school, Canada

Maintained a child-friendly environment

Attended to all student inquiries with reference to topics taught

Enforced classroom behavior rules among a class of 25 students with patience

Organized daily activities for the kids to further develop their skills

Assisted students with course requirements

Accounting Clerk/Volunteer 2013- 2016

St. Mark Coptic Church, Canada

Received, tracked and processed invoice payments

Reconciled and batched payments regularly

Managed Accounts payable and receivables

Managed and maintained financial records

Processed cash, check transactions and managed end of day balance

Accountant

Masr Insurance, Egypt 2000-2009

Received, tracked and processed invoice payments

Reconciled and batched payments regularly

Managed Accounts payable and recievables

Managed and maintained financial records

Processed cash, check transactions and managed end of day balance

Accountant

National Bank of Egypt, Egypt 1995-2000

Welcomed customers and responded to their inquiries with reference to financial transactions

Received and processed deposits and loan payments

Processed cheque payments to customers upon verifying and validating their signatures

Prepared and recorded all deposits and payments into the bank's database

Educated customers on bank products and services

Assisted the administrative team with their tasks

Performed physical verification of cash at the end of each day reconciling against received records

EDUCATION

Diploma in Business Management

Oxford College-Canada (2021)

Diploma in Accounting and Payroll Admin

Oxford College-Canada (2020)

Diploma in Business Admin

Ain Shams University- Egypt (2004)

Bachelor of Commerce

Ain Shams University-Egypt (1994)



Contact this candidate