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Customer Service Experience

Location:
Allentown, PA
Salary:
120000
Posted:
January 30, 2024

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Resume:

JW

Jeffrey Wade

Professional Summary

Performance-oriented Sales Leader offering exceptional record of achievement over [13] year career. Professional manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.

A PROVEN LEADER who can chart their own course for success while leading large team growth vertically and always possessing a sense of urgency to win in all aspects of the job. Meeting and exceeding sales goals while growing volume and revenue of sales in all departments. Upholding the core values of the company while ( creating a winning, never give up culture) achieving an unprecedented level of customer service and customer experience.

Project focused and always looking into the future to be prepared to change course as needed. Holding team accountable for winning, must be precise, structured, and disciplined in approach to get the most out of self/team and organization.

In this role there is no room to be fearful of failure as this person must take risks to grow and develop future growth and CSI. A true leader Result driver and proformance based built on trust.

Accomplishments

Improved Market Share of territories by 65% within 90 days and increased revenue by 35% immediately ( Palm Beach, Broward, Miami- Dade, Martin )

Achieved Top Office first year and continued for 3 yrs in a row. Promoted to Director of Sales by completing growth of territories and building/developing dynamic salesforce and opening multiple new offices to take over market and drive immediate success with accuracy and efficiency. ( Dixie Home Crafter's )

Started two successful companies that both promoted self growth also within the community and encouraged the entrepreneurial spirit ( T&J Enterprises - Professional Sales Training )

Work History

ad28vr@r.postjobfree.com

862-***-****

Kennett Square, PA 19348

Skills

● Executive Leadership

● Strategic Planning

● Customer Satisfaction Expert

● Territory Expansion (B2B B2C )

Goals and Performance Driven (Action

Planning)

● Yearly Budgeting and Forecasting

● Industry Expertise

● Competitor Analysis

● Operational Efficiency

● Product and Service Management

● CRM Software

● Sales Expertise

● Profit and Loss Analysis

● Business Growth Management (CRM)

● Judgment and Decision-Making

● Team Recruiting and Onboarding

● Mentoring/Coaching

● Team development

Education

Ohio State University

Columbus, OH

Bachelor of Science: Business Management

Masters Home Solutions - Director of Sales

Bethlehem PA

03/2021 - Current

Good Greek Moving And Relocation Services - General Sales Manager Jupiter, FL

08/2019 - 02/2021

Increased overall revenue by 40 % to 25 million in 18 months by strategic hiring creating "team" sales force. Revising and implementing new selling systems, training all mangers and sales representatives on

"value based" selling techniques and mastering closing the sale.

Coached, mentored, instilled " high profit selling " vision with average ticket 18-30K across the board (Bath, Windows, Roofing, Siding and Doors) no matter what the competitors were at.

Achieved very aggressive sales goals ( 60-70 % closing rate) and service targets (1-2 day installations) by stream lining inner department flexibility reducing cancellations, creating a multi-million dollar re-hash program along with cultivating and securing new customer relationships.

Created digital marketing dept and campaigns to increase lead generation by 48% and gained immediate presence over multiple social media platform's reaching whole new level of opportunities.

Established new territories, expanding marketshare and opening multiple new locations, creating a "customer centric culture" for scaling new growth

Forecasted sales and established processes to achieve sales objectives and related metrics while focusing on pricing strategies to maintain competitive pricing and maximize profits.

Developed sales strategy based on research of consumer buying trends and market conditions.

Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement sales, business strategies (increasing more moves monthly)

10 outside reps averaging 25 million in 2019 got to 40 million in 18 months. Thinking outside of box is specialty and never added one single rep... 3 reps were making 3-400k yr

By adding new acquisitions ( Real Estate Company, Insurance Agency, Owning are own Bank and specializing in Vehicle Transportation ) now organically had ways to attract new clients and even more HUGE commercial accounts.

Became one stop shop for making moving experience seamless, worry free, enjoyable experience.

Implemented "super hero training academy" ... formed to ensure two weeks of training was preformed on each new hire and they were all drugged tested and background check to ensure customer safety

Handled customer relations issues, enabling quick resolution, and client satisfaction.

50 Floor - General/Regional Sales Manager

Fort Lauderdale, FL

06/2016 - 07/2019

Dixie Homecrafters - Director of Sales/VP of Sales and Business Development

Baltimore, MD

01/2008 - 05/2015

Grew sales and boosted profits, applying proactive management strategies and enhancing sales training to fullest

Turned Miami/Broward location around by 300 % in 60 days by hiring right people, adding new sales training, new products for right area and industry leading vision

● LESS IS MORE

Promoted to Regional Sales Manager overseeing 6 offices (50 million revenue yearly) and all of South Florida territories

Created company culture that mirrors company vision and industry trending times. Set, enforced and optimized internal policies ( SOPs/KPIs ) to maintain responsiveness to demands.

Achieved highest closing % in company (27 office's) and 25% higher then industry standard. Hit all regional sales objectives every yr by coordinating sales culture of team, developing successful strategies and and leading by example

Collaborated with senior executives to evaluate KPI in regional area and develop strategies to expand revenue generation.

By Organizing budgets, overseeing P&Ls was able to achieved margin targets consistently to stay on track with growth plans.

Trained sales managers and sales associates in product knowledge, sales incentives and selling techniques, significantly increasing customer satisfaction ratings. ( 4.9 Google Rating -highest in industry )

Slashed inventory/installation costs by managing delivery schedules and performed risk analysis to improve overall profitability.

Increased RPL/GPL 30% exceeding targets by building, directing and motivating high-performing sales teams

Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.

Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.

Doubled revenue 3 yrs in row to have # 2 and #3 offices in company and reach 150 million with just 6 offices

Worked side by side with owners to develop and implement vision to maximize growth in Home Improvement Industry. Went from Director of sales to VP of Sales in 24 months. Built company from 5 offices to 15,

(13 months) each having sales team of 10 to 15 reps.

Implemented new product development to enhance market share for new offices then hired, trained, and mentored teams to develop confidence through product knowledge, new closing techniques

bringing percentages on average increased by 20 to 35 % making market size triple ( new territories)

Sold 100 jobs daily / Installed 100 daily in 12 states (26,000 ) yearly

$3,000 avg. Gutter $8,000 average windows/siding

Revenue from 20 million to 105 million in 3yr period through adding new product lines and understanding needs and trends of market.

Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches.

Decreased spending 30% by managing material cost implementations, ( buying less product and laborer went down drastically) reviews up heavy, new training programs, schedules and contract negotiations saving millions (worked smarter not harder)

Established ambitious sales targets, increasing closing percentages 30% to 50% across board company wide. Deployed strategies and developed go-to-market plans to capitalize on every revenue opportunity.

Created new customer centric vision to accommodate value-added selling process

Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.

Implemented operational strategies and effectively built customer and employee lasting relationships for lasting retention

● Formulated new sales strategies and SOPs to ensure companies vision Managed activity and sales pipeline in revenue management software, supporting business development through targeted statistical analysis and projection.

Defined regional sales strategies, developing and revising annual and quarterly sales plans (budget / goals) for review/approval by organizational ownership



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