SAM ALUFA

Lanham, MD 301-***-**** ad28v9@r.postjobfree.com

INFORMATION TECHNOLOGY SYSTEMS ENGINEER SYSTEMS ADMINISTRATION

Technically inclined, methodical, and results-oriented systems administrator offering experience in all aspects of IT operations, encompassing network administration, desktop and technical support, and security engineering. Concept-to-execution driver with proven adeptness in installing, maintaining, and administering computer hardware and software; analyzing technical requirements, driving high-quality, under-budget, and timely project completions, delivering technology services and solutions to increase productivity and efficiency. Equipped with solid interpersonal skills in building strong relationships with individuals from diverse business areas.

•Ability to think strategically and be innovative while working in an agile and collaborative team-oriented environment.

•Proven ability to quickly assess issues and challenges, utilize applicable data and innovative methodologies, and develop solutions in the best interest of long-term gain for the client/customer.

•Extensive experience in developing and nurturing relationships through collaborative engagements with executive leadership, operations management, peers, and clients.

•Demonstrates exceptional expertise in Operation & Production Support, managing large mission-critical systems across diverse technologies and platforms, encompassing Apache, Tomcat, Puppet, Remedy, RHEL, and Windows.

Areas of Expertise: Software Development Life Cycle, Testing Life Cycle, ISO/IEC 20000 & CMMI Standards, QA Processes, Systems Testing, Integration Testing, Regression Testing, Interoperability Testing, System Acceptance Testing, 508 Compliance Testing, (IV&V) Testing Processes, Application Packaging, Decision-making, Attention to Detail, Problem Solving, Team Management, Adaptability, Communications

TECHNICAL SKILLS

macOS, Microsoft Windows® Operating Systems, Service Now, Telecom, Blackberry Enterprise Server (BES), Cherwell Web Base Service Manager Systems, Cisco Call Management, Microsoft Intune, IBM MaaS360, and AirWatch 9, Microsoft SCCM, Novell, SMS, RSA Enterprise Server, Federal Desktop Core Configuration (FDCC), VPN configuration and troubleshooting, McAfee E-policy, and F5 Access. Nagios, Dynatrace, Microsoft SCCM (SCCM), Symantec, Norton Firewall, Ghost, Lotus Notes R8, Microsoft Office Suites 2000-2016, Quest Active Roles Server, RSA Enterprise Server, Hewlett Packer (HP) Service Manager, Leap file, Remedy 7, Altiris, McAfee E-policy, Cherwell Service Manager, Log me In, Rescue, and Microsoft (Team, Azure, and Power BI), HP/Dell /IBM Servers, Workstations & Laptops, Network Cables and Connectors, HP Printer, Lenovo laptop, Microsoft Surface Pro 6, Dell 2-n-1 Latitude 5852, and iPad Pro, IBM MasS360, Google Android OS, Blackberry OS (BES), Microsoft Intune, AirWatch,

ACCOMPLISHMENTS

Pioneered the development of numerous proof-of-concept dashboards tailored for IT operations and service owners, playing a pivotal role in continuously monitoring the health of applications and servers.

Skillfully organized SPLUNK information contributions by mastering various parsing parameters such as Index, source, source composing, line sizes, list sizes, record areas, read/write timeout values, line breaks, event breaks, and time patterns during list time.

Conducted a comprehensive analysis of organizational data analytics needs, leveraging this insight to deploy, customize, and engineer Splunk solutions across diverse infrastructures.

PROFESSIONAL EXPERIENCE

SPLUNK ENGINEER 2017-Present

NATIONAL INSTITUTE OF HEALTH

Accountable for the comprehensive development, maintenance, enhancement, patching, and fortification of both Splunk and Red Hat Enterprise Linux across multiple enclaves. Spearheading the onboarding process for new data sources, meticulously parsing and extracting pertinent data, and innovatively crafting meaningful data representations. Leverage profound technological acumen to guarantee that every facet of the organization interfacing with diverse technologies is equipped with the essential tools, streamlined processes, and comprehensive documentation required for optimal operational efficiency.

Orchestrate the design, support, and meticulous maintenance of the Splunk infrastructure, demonstrating expertise across Windows, Linux, and UNIX environments.

Execute the seamless installation of Splunk Enterprise, Splunk Forwarder, and Splunk Indexer, along with various Apps, across multiple servers spanning both Windows and Linux platforms, integrating automation for enhanced efficiency.

Spearhead the installation and ongoing maintenance of Splunk add-ons, including but not limited to DB Connect 1, Active Directory LDAP for seamless directory collaboration, and integration with SQL databases.

Instrumental in the seamless integration of Splunk with ServiceNow, ensuring the optimal performance of the Splunk Instance and vigilantly monitoring the health of the Cluster.

Leverage Jira to streamline and optimize Workstream Flows.

LINUX/ UNIX ADMINISTRATOR 2016-2017

NCI INFORMATION SYSTEM

Demonstrated advanced proficiency in implementing automation scripts and orchestrating scalable systems, resulting in substantial reductions in server deployment time and enhanced system uptime. Formulated and implemented robust security policies, overseeing disaster recovery operations, and fostering collaboration with development teams to seamlessly integrate CI/CD pipelines, thereby fortifying system security and optimizing overall performance.

Expertly managed system backups, conducted in-depth analyses of performance metrics, and proactively addressed performance bottlenecks, ensuring swift data recovery and minimizing downtime for critical systems.

Ensured system stability through strategic interventions, including disk replacement, firmware upgrades in SAN storage, and optimization of Solaris Volume Management within a clustered environment during scheduled maintenance hours.

Elevated business continuity measures by incorporating a critical middleware server, identified through meticulous power-down test activities, enhancing overall procedural robustness.

Proactively addressed issues, coordinated planned requests, and served as the primary point of contact for vendors, developers, and business users. Diligently adhered to change control procedures and reported results, fostering a streamlined and responsive operational environment.

LINUX ADMINISTRATOR/APPLICATION SUPPORT 2012-2014

FCI FEDERAL

Proficiently implemented and configured Logical Volume Manager (LVM), showcasing expertise in creating physical volumes, volume groups, and logical volumes. Executed tasks encompassing system administration, installation, configuration, backup, recovery, and ongoing maintenance support for Linux environments. Successfully managed routine system backups, scheduled jobs, and optimized server performance by enabling comprehensive system and network logging, ensuring a robust foundation for seamless maintenance operations.

Spearheaded the Installation, Configuration, Administration, and Upgrade of Red Hat Linux 5.x and 6.x Operating Systems, showcasing proficiency in maintaining cutting-edge Linux environments.

Implemented and skillfully administered VMware ESX 3.5 and 4.x to facilitate the operation of Red Hat Linux servers on development and test servers, contributing to seamless testing and development workflows.

Demonstrated expertise in configuring volume groups and logical volumes, adeptly extending logical volumes to accommodate file system growth needs through the application of Logical Volume Manager (LVM) commands.

Proven experience in establishing and configuring Install Server, Configuration Server, and Boot Server for the Kickstart process, efficiently executing Kickstart procedures to install the OS across multiple workstations.

Configured a diverse array of services, devices, and applications on UNIX servers, collaborating with application teams to tailor the environment to specific project requirements.

EDUCATION

Bachelor of Information Technology

University of Maryland University College –College Park, MD

Associate of Applied Science, Criminal Justice

Prince Georges Community College –Largo, MD

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