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Customer Service Pre Admission

Location:
Sewell, NJ
Posted:
January 30, 2024

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Resume:

Christine M. Eisenschink

*** ***** *****

Sewell, NJ 08080

856-***-**** (Cell)

ad28v4@r.postjobfree.com

Objective To obtain a position as a Clinical Admission Director that would benefit from my customer service-oriented approach to building trusting relationships in the Healthcare Industry with clients and colleagues through a positive, professional, attentive and enthusiastic attitude. Skills Meeting and or Exceeding Budgetary Census Goals, Time Management, Completing thorough Clinical Assessments, Experienced in Clinical Reviews, Proficient in Google Docs, PCC, Google Calendars, Zoom, Teams Education Bachelor of Science in Nursing, May 1994 Temple University, Philadelphia, PA

Clinical Experience

May’16 to Present Genesis HealthCare- Kennett Square, PA Clinical Admissions Director

-Conduct Pre-Admission Clinical Assessments in multiple Account Hospitals

-Responsible for Assisting Admission Directors in all facilities with Clinical Review of referrals from Home

-Develop relationships with Home Care Agencies to increase referral volume

-Responsible for Acquiring Sub-Acute Rehab and LTC referrals for all Genesis Healthcare through established relationships with Hospital Social workers and Discharge Planners

-Contribute to marketing strategies for account hospitals

-Plan and attend community marketing events/affairs with Admissions Team

-Attend and actively participate in Quarterly Marketing Strategy meetings Jan '14 to Feb’16 Elmwood Hills Healthcare Center-Blackwood, NJ Patient Care Coordinator

-Conduct Pre-Admission Clinical Assessments in 8 account hospitals

-Responsible for acquiring sub-acute rehab and LTC referrals for 300 beds

-Conduct scheduled tours with family members and patients

-Contribute to marketing strategies for account hospitals and areas

-Attended and participated in Monthly Marketing Strategy meetings

-Arranged Marketing Events for residents of Community

-Acting Admissions Director when required

Apr ’11 to Dec '14 Healthcare Center of Washington Township-Sewell, NJ External Case Manager

-Conduct Pre-Admission Clinical assessments in 8 account hospitals

-Responsible for acquiring sub-acute rehab and LTC referrals for 190

-Conduct scheduled tours with family members and patients

-Contribute to marketing strategies for account hospitals

-Assisted in the Development of an Admissions Department/Team approach model Aug ‘06 to Apr ‘11 Meadowview Nursing and Respiratory Center by REVERA-Williamstown, NJ Network Care Manager

-Conduct pre-admission clinical assessments in 9 account hospitals

-Responsible for acquiring sub-acute rehab, ventilator management, and LTC referrals

-Contribute to marketing strategies for account hospitals

-Accountable for completing the NCM monthly network flow analysis report May ’06 to Aug ’06 Innova Health and Rehab Center-Hammonton, NJ External Care Manager

-Conduct pre-admission clinical assessments in 5 account hospitals

-Responsible for screening sub-acute rehab, Alzheimer’s, and LTC referrals

-Contribute to marketing strategies for account hospitals June ’02 to May ’06 Brandywine Senior Care-Mount Laurel, NJ Network Care Manager

-Conduct pre-admission clinical assessments in 9 account hospitals

-Responsible for acquiring sub-acute rehab, ventilator management, and LTC referrals

-Maintain one of the highest conversion ratios in the company; averaging 68%

-Contribute to marketing strategies for account hospitals

-Accountable for completing the NCM monthly network flow analysis report Aug ’00 to June ‘02 Genesis Elder Care-Kennett Square, PA External Care Coordinator

-Conduct pre-admission clinical assessments in 3 account hospitals

-Developed and maintained positive relationships with referring physicians

-Attended monthly review meetings evaluating company’s census

-Maintained a current knowledge base on admission criteria

-Assisted in review of managed care cases with their assigned case managers Mar ‘00 to Aug ’00 Cooper River East-Pennsauken, NJ Unit Manager

-Managed daily activities on a 30-bed Medicare/sub-acute unit

-Assisted in overseeing a 30-bed LTC unit

-Educated nursing staff on proper documentation mandated by Medicare

-Facilitated daily in-services based on the current needs of the unit and staff

-Participated in daily interdisciplinary team meetings; discussing goals, progress and dc planning 2

Oct ’99 to Feb’00 Hampton Behavioral Health Center-Westhampton, NJ Patient Care Coordinator

-Managed a 40-bed acute adult psychiatric unit

-Responsible 24/7 to ensure all proper protocols were implemented by staff

-Accountable for performing open/closed chart reviews

-Performed daily therapeutic discussion groups

-Developed and revised protocols on quality of patient care Feb ‘99 to Sept ’99 Meadow Wood Hospital-Adult Unit/ICU-Baton Rouge, LA Charge Nurse

-Developed and implemented staff scheduling

-Rotated nursing manager position of entire 76-bed psychiatric hospital

-Scheduled daily activities on 38-bed comprehensive psychiatric and ICU

-Conducted daily therapeutic discussion groups with patients

-Coordinated admission and discharge planning with interdisciplinary team

-Developed level-based treatments for adults and geriatrics

-Implemented extensive care plans on all clients during their inpatient stay Oct ’98 to Sept ‘99 Tao Center-Our Lady of the Lake Hospital-Baton Rouge, LA Nursing Supervisor

-Supervised nursing staff on 5 units

-Routinely functioned as team leader on unit

-Conducted admission and discharge planning with interdisciplinary team

-Provided routine educational training and competency testing of staff July ‘98 to Oct ’98 Meadow Wood Hospital-Adolescent Unit and C.A.D. Unit-Baton Rouge, LA Registered Nurse

Sept ’96 to July ‘98 Children’s Seashore House-Bio-Behavioral Unit-Philadelphia, PA Clinical Coordinator

July ’94 to Sept ’96 Healthcare Center of Washington Township-Sewell, NJ Registered Nurse



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