General Manager Customer Service
Resume:
KARI E. HOMAN
MCLEAN, IL ****4
***************@*****.***
Career Summary
Professional individual with extensive knowledge and experience in retail and customer service. Exceptional abilities in communication, multi-tasking, and organizational skills. Strong background in office functions, maintaining accounts payable, reconciling bank statements, and completing monthly inventories. Highly-motivated, hard-working, and trustworthy.
Work Experience
General Manager
Dollar General
Nov’17 -Nov’18
Report to the District Manager. Overseen entire store and managed a staff of 5-8 employees; completed hire/termination processes, employee counseling, weekly payroll, and inventory counts; prepared employee schedules, self-audit and store safety checklists, assigned daily task for lead cashiers; processed vendor invoices and manufacturer coupons; reconciled transactions monthly; verified safe/till balances, daily cash over/short variances and bank deposits; received weekly store order and stocked product; merchandised entire store; and maintained new plan-o-grams and resets.
Shift Manager/Store Merchandiser
JCPenney, Inc
Nov ’16 – Oct ‘17
Report to the Store Manager. Supervise 2nd shifts consisting of 6-10 employees; manage the highest volume shifts; balance tills and fill change requests; troubleshoot issues with cashier procedures; handle all customer complaints; maintain stores presentation of merchandise; perform end of day process and close the store.
Assistant General Manager/General Manager
Travel Centers of America, Bloomington, IL
Jan’14 – May ‘16
Assistant General Manager 2014-2015:
Reported to the Shop General Manager. Prepared employee schedules; recruited new hires; completed employee hire/termination processes; performed RIST procedures and PM Quality Inspections; verified torque specifications and wheel “in-play”; assisted in invoicing; physical counts/inventory; stocked shop supplies, parts and merchandise; provided customer assistance; controlled high volumes of work orders; managed all 2nd shift shop/staff responsibilities; and conducted monthly site safety meetings.
General Manager 2015-2016: Reported to District Manager. Overseen the entire travel center facility. Managed a team of cashiers and porters; completed hire/termination processes, employee counseling, evaluations, weekly payroll, and monthly inventory cycle counts; organized quarterly inventories; prepared employee schedules, preventative checklists, and daily task lists for supervisory staff; processed vendor invoices, purchase orders, and store orders; verified cashier audits and daily cash over/shorts variances; contained a multitude of compliances; calculated bi-weekly department budgets; and conducted monthly employee meetings.
Co-Manager
Road Ranger, McLean, IL
Jun '12 - Jul '13
Reported to the Store's General Manager. Prepared invoices, end of day paperwork, schedules, and payroll; merchandised entire store; completed physical counts; managed monthly inventories; maintained relationships with local and national vendors; balanced store safes; troubleshoot customer service issues; completed cashier audits; processed store orders; assisted cashiers; and supervised all 2nd shift operational functions.
Cashier/Administrative Assistant
Loves Travel Centers, LeRoy, IL
Apr '09 - Dec '11
Cashier/Retail Clerk 2009-2010: operated a multitude of fueling transactions, provided customer service with fleet billing companies, performed cash advances, check authorizations and check printing procedures, assisted with receiving inventory products, maintained 2 merchandising categories, and stock/faced store products.
Administrative Assistant 2010-2011: personal assistant to the general manager. Prepared vendor invoices and payroll, received and accounts for all inventory products, maintained 5 merchandising categories, balanced store vault, performed shift break procedures; assisted with customer service issues and marketing promotional items, and supervised 1st shift operational responsibilities.
Assistant Manager
CampusTown, Inc., Bloomington IL
Aug '10 - Feb '12
Reported to the Store Manager. Received all merchandise; prepared customer orders, bank deposits, and employee schedules; balanced end of day paperwork; processed invoices; completed monthly audits; merchandised the entire store; and assisted cashiers. Responsible for store functions on 2nd shifts throughout the week and on all weekends.
Education
Majoring in Psychology/Emphasis in
Organizational Behavior
Colorado Tech University
Feb’21 - Currently
Majored in Psychology/ Sociology
Illinois State University, Normal, IL
Aug '06 - Dec '07
Associate Degree in Applied Sciences
Heartland Community College, Normal, IL
Aug '04 - May '06
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