Customer Service A Team

KYRA WALTER

Joshua, TX ***** 817-***-**** ***********@*****.***

Creative Stylist with distinguished history of customer satisfaction and success. Proven to maintain relationships with clients and keep clean and organized workspaces. Dedicated to fantastic customer service and equipment maintenance. Ambitious Manager offering 37 years of experience delivering modern and classic hair designs and techniques for men, women and children. Conversational and energetic with expertise in fostering client loyalty to drive revenue. Skilled in interpreting client requests and achieving superior results with every service.

Stylist, 04/2023 - 12/2023

Great Clips-Mega Clips – Benbrook, TX

Skilled at working independently and collaboratively in a team environment. Self-motivated, with a strong sense of personal responsibility. Worked effectively in fast-paced environments.

Demonstrated respect, friendliness and willingness to help wherever needed. Increased salon revenue by upselling products and additional treatments during appointments. Trained junior hairstylists in salon procedures, product knowledge, and advanced cutting techniques for skill development.

Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.

Processed payments, entering sales in register for prompt customer service. Counted and documented opening and closing cash amounts daily. Developed loyal following of clients by providing high-quality services. Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.

Stylist/Manager, 10/2020 - 04/2023

Great Clips-Stenzler – Fort Worth, TX

Increased client satisfaction by providing personalized styling advice tailored to individual needs. Managed a team of stylists, resulting in improved customer service and increased sales. PROFESSIONAL SUMMARY

WORK HISTORY

Implemented new inventory management system for better organization and streamlined operations. Developed long-lasting relationships with clients, leading to high levels of repeat business. Mentored junior stylists, enhancing their skills and contributing to overall salon success. Collaborated with team members to execute successful promotional events and boost clientele base. Consistently met or exceeded sales targets by implementing effective marketing strategies. Provided high-quality hair services, ensuring timely completion and attention to detail. Maintained a clean and organized work environment, promoting a professional image for the salon. Played an active role in resolving customer complaints or issues, demonstrating commitment to excellent customer service at all times.

Prepared detailed reports on stylist performance metrics for review by upper management. Recruited talented stylists through targeted job postings aimed at finding individuals who would positively contribute to our team dynamic.

Managed administrative aspects of sales by recording inventory, accepting customer payments and inputting daily sales logs.

Maintained adequate stock of inventory by conducting frequent inventory counts and ordering and receiving salon retail products.

Oversaw salon employee performance, facility cleanliness, and sales. Handled employee scheduling and coverage needs during business hours. Achieved personal sales goals by upselling products to meet individual needs. Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.

Maintained posting of MSDS sheets in workplace.

Stylist, 08/2017 - 03/2020

Great Clips-Mega Clips – Burleson, TX

Developed strong relationships with clients, leading to increased repeat business and referrals. Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.

Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.

Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.

Trained junior hairstylists in salon procedures, product knowledge, and advanced cutting techniques for skill development.

Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.

Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.

Processed payments, entering sales in register for prompt customer service. Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.

Educated customers on products to maximize benefits. Counted and documented opening and closing cash amounts daily. Stylist, 11/2016 - 08/2017

Great Clips-Sanders – Crowley, TX

Enhanced client satisfaction by providing personalized haircuts, styling, and color services. Increased salon revenue by upselling products and additional treatments during appointments. Built a loyal clientele through exceptional customer service and attention to detail in styling techniques. Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.

Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.

Educated customers on products to maximize benefits. Processed payments, entering sales in register for prompt customer service. Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.

Home Care Provider, 07/2014 - 10/2016

Frank Polenta – Benbrook, TX

Prepare and administer daily medication as well as maintain inventory levels Various household cleaning duties, errands and house maintenance as required Schedule doctor appointments and provide transportation Coordinate with other caregivers for weekly appointments and implement doctors instructions Purchase of weekly food, meal preparation and diet monitoring. Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs. Improved patient well-being with regular monitoring of vital signs, medication administration, and personal care assistance.

Increased patient satisfaction through effective communication and active listening skills to understand their concerns and preferences.

Managed medical appointments, coordinating with healthcare professionals to ensure timely access to necessary services.

Maintained accurate patient records, documenting daily activities, progress, and any changes in health conditions.

Part time weekly cleaning, 12/2010 - 07/2014

Frank Polenta – Fort Worth, TX

Take out trash, sweep and mop floor, wash dishes, laundry Service Sales Representative, 08/2008 - 07/2014

Grocer Supply Co, Inc. – Fort Worth, TX

Service up to four grocery store accounts in the following departments: Health and Beauty, Baby, Pet, General Merchandise, School, Candy and Cookies

Order, stock and rotate product

Write credits for damaged and deleted product

Pull discontinued product and work in new items

Clean shelves and check dates on product

Prepare store for inventory

Hang ad signs and price changes

Work back stock as needed.

Contributed to team sales goals by upselling products and services to customers. Assisted in training new hires and offered ongoing support to help them reach their full potential. Stylist, 06/2008 - 06/2010

Fantastic Sam's Hair Salon

Cut, style, perm, color client's hair

Complete various assigned cleaning duties.

Developed strong relationships with clients, leading to increased repeat business and referrals. Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.

Processed payments, entering sales in register for prompt customer service. Recorded notes for future reference about customer preferences and services delivered. Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.

Manager, 01/2004 - 06/2008

Fantastic Sam's Hair Salon – Mansfield, TX

Cut, style, perm, color clients hair

Order and pick up products for display shelf

Make bank deposits

Enter sales information in computer

Create work schedule to manage up to seven stylists Hire, terminate, discipline stylists

Assign weekly goals and have weekly team meetings

Implement ideas to gain clients for the salon.

Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.

No Degree: Science, 01/1997

TCC - Fort Worth, TX

No Degree: Cosmetology License, 06/1987

Ogle School of Hair Design - Fort Worth, TX

Trend Monitoring

Schedule Management

Building Positive Rapport

Product Merchandising

Customer Consultation

Relationship Building

Product Knowledge

Teamwork and Collaboration

Active Listening

Excellent Communication

Customer Service

Attention to Detail

Inventory Management

Store Opening and Closing

Team Collaboration

Problem Solving

Sanitation Practices

Strong Leader

Detail-Orientated

Texas Licensed Cosmetologist

Men and Women Haircuts

References upon request

Manager Training class Pro Cuts 1998- managed Pro Cuts salon in Arlington for 3 years. EDUCATION

SKILLS

REFERENCES

CERTIFICATIONS

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