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Customer Success Leasing Agent

Morrison, CO, 80465
January 30, 2024

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Heidi Huber 303-***-****


Yardi Voyager CTM RE Colorado Showing time Homebot Adobe Photoshop Adobe InDesign Adobe Illustrator Adobe Dreamweaver Salesforce Google Analytics Microsoft PowerPoint Basic Website Design Spyfu SemRush


Leasing Agent

2023 – Present


Express Employment Professsionals

Leasing agent that is enthusiastic and motivated to present properties in a positive light to prospective tenants, while achieving occupancy, revenue, and customer success goals. Skilled in the end-to-end process of leasing an apartment.

• Handled calls and generated leads into new residents with an energetic attitude.

• Used Yardi CRM and Voyager for managing leads and generating leasing application that included seeing if they were income qualified, screened for background, verified by their past landlord and then generating their lease.

• Developed and maintained first class customer service relationships with future, current and past residents.

• Verify tenants' gross income, credit scores, and references.

• Conduct regular audits for lease compliance.

• Request guarantor information when needed.

• Checking apartments are ready for move in.

Making sure tenants keys are left on move out.

• Update leases when tenants move in or leave.

Generate new leases for tenants wanting to renew their leases.

• Look at daily residential home inventory, including pricing, availability, lease expirations, market activity.

• Create work orders.


2021-Present Realtor with Coldwell Banker. Experience using lead generation tools, such as ReColorado, Homebot, CTM contracts, CRM to track my leads and to schedule meetings. I create cma’s, eMarketing, listing marketing to gain market knowledge to help clients purchase or sell residential properties. I research available listings that align with my clients’ criteria, schedule, and hold open houses, tours of available properties. I use sales techniques to help me gain new listings. I also work with clients to help them make their home the most sellable as it can be. With my many years of staging experience I have a good creative eye to lend to a home and I can help a seller with and understand what to highlight and what not to highlight. I am enthusiastic and motivated to help sellers and buyers and enjoy building strong relationships with team members and clients.

• Fixed and flipped and sold a property in Denver for $50,000 over asking price with my negotiating skills.

• Gathering client information concerning their desired features in a home, financial ability, home types and neighborhoods of interest.

• Identifying properties for sale through the multiple listing service and present them to clients.

• Pre-screening and qualifying all potential buyers before allowing them onto a client’s property.

• Assisting clients as they explore their financial options.

• Presenting all offers to clients.

Home Stager

1990-Present Home Stager and Owner of Huber Design. I am a skilled home stager and interior designer specializing in high end home décor projects. Manager of all employees; designers, movers, stagers. Excellent communication and organizational skills, with proficiency in standard office software. I have demonstrated my creativity and style with up-to-date pieces, while developing prosperous relationships with clients. Clients Include: Coldwell Banker, 8Z, Keller Williams, Kentwood, Remax, Colorado Home Realty, Metro Brokers with over 48 recurring clients.95% of the time my staged home sold within 1-28 days. I do full stage vacant properties and non-vacant properties. If there is a need to do a partial stage, I will help re-arrange the furniture to show the space better and create a focal point in the room. And I help homeowners determine what furniture of theirs can be used to stage and what furniture should be removed before staging and help with decluttering.

• Recognized by Realtors and homeowner clients for delivering 100+ customized quality stages on-budget.

• Consistently attract new clients and grow business organically through client and online referrals, email campaigns, and newsletter outreach while also securing 52 repeat clients.

• Play a key role in enabling staged homes to sell within 30 days for 95% of clients.

• Delivered customized graphic design projects for a host of clients, including creating website branding, marketing materials, online and print advertising collateral, and more.

• Recognized by clients for increasing their online traffic and attracting greater attention during industry events.


Kaplan Real Estate School Licensed in Colorado 2021

Associates of Arts in Graphic Design, Colorado Institute of Arts 1990-1991

Bachelor of Liberal Arts, Fine Arts Concentration, Susquehanna University May 1980-1988

Home Staging Course, Sandy Dixon, Certified Staging Professional (CSP) Certification 1994

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