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Customer Success Business Development

Boise, ID
January 30, 2024

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November, ****




The Catalysis


April, 2016

Sandler Selling



• B2B Solution Selling

• Pipeline Development

• Communication both written

and conversational

• Challenger Selling

• Relationship Building

• Prospecting and Business


• Networking and Customer


• Business Leadership and


• Negotiation and Contracting

• Entrepreneurial Mindset

• Disciplined, Focused and



Lotus Logistics LLC 1/2023—Current

Owner, Operator & General Manager Boise, ID

• Founder and Operator of start-up logistics company,, from customer acquisition and running day-to-day operations including prospecting, networking, delivering on customer goals and exceeding sales targets.

• Key skills utilized include visionary leadership, technology adoption, profitability optimization, P&L management, customer/partner relations and sales growth strategy. Prospecta Software 10/2022—1/2023

Enterprise Account Executive Sydney, AU

• Reported directly to the CEO responsible for implementing regional sales process developing detailed territory account plans and executing on go to market strategy.

• Closed largest net-new Customer in Q4 2022, J.R. Simplot based in Boise, ID totaling $119K ARR 3-year contract illustrating value as a trusted advisor. Omnistruct, Inc. 11/2018—4/2020

Enterprise Account Executive Sacramento, CA

• Successfully closed 26 net-new customer logos and $520K in net-new recurring revenue in first 12 months of employment.

• Cybersecurity SME worked strategically and cross-functionally along all lines of business consistently selling and closing to C-Suit Executives. Hackerone, Inc. 8/2021—10/2022

Customer Success Manager San Francisco, CA

• Managed 45 accounts over $1.6M in ARR acting as trusted advisor and SME in all dimensions of cybersecurity achieving 97% retention rate and upsell growth.

• Responsible for onboarding, implementation and ongoing support of customer cybersecurity programs creatively working with program leads to achieve desired customer outcomes.

SumTotal Systems 2/2017—8/2018

Enterprise Account Manager Gainesville, FL

• Achieved 100% of $1.5M quota based on 100% customer retention and upsell growth.

• Responsible for managing 30 Enterprise Accounts including Delta Airlines, SkyWest Airlines and Ross Stores, Inc. negotiating with program leads to secure renewals. Oracle Corporation 2/2015—10/2016

Enterprise Account Manager Redwood Shores, CA

• Successfully closed deals averaging $200K TCV working strategically and cross-functionally along all lines of business selling to HR Business Leaders. Rob Jones

Business Leader & Sales Executive


Boise, ID



Over 15 years of experience solution selling focusing on complex high-end enterprise level sales. Well-rounded sales professional with deep experience creating and presenting compelling business proposals to C-Suite decision makers. Customer Success advocate acting as both trusted advisor and business partner in every step of the journey. Experienced selling both Professional Services and Software closing six figure contracts. SKILLS

Sonoma State University

Graduate 2010

MBA Business & Economics

Rohnert Park, CA

Sonoma State University

Graduate 2007

BA Spanish Language &


Rohnert Park, CA



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