P A T R I C K E. L O W E R Y

Email: ad28sv@r.postjobfree.com

**** ********* **

Southaven, MS

662-***-****

L E A D E R S H I P / I N F O R M A T I O N T E C H N O L O G Y O V E R V I E W

Established a 25+ year solid record of data system administration; technical & project planning support; system analysis & reporting; major system upgrading & implementation, and project management; resource planning, utilization, and maximization; and directing projects to improve integrity/usefulness of functional database training systems. Successes include setting up and managing proprietary software, networking, data sharing, system methodology and e-commerce planning solutions. Experience leading projects from conceptual stages through completion on: major multi-site, multi-state hardware installation, upgrade, system administration adept at conceptualizing, developing, implementing and reviewing complex systems and applications

• Positioned myself as a knowledge leader regarding developing and integrating technology solutions and managing these solutions for major companies.

• Success in building teams and orchestrating resources to efficiently guide projects toward cost goals, completion deadlines, and functionality requirements.

• Expertise in managing installation, upgrade, or repair projects related to Internet, dial-up, remote access, and other software involving data flow and management, networking, and operating systems.

• Offer skills and abilities for accomplishing user/network objectives for implementing, expanding, and improving integrity and usability of complex client/server base systems and internal software technical support.

• Offer the leadership ability as an executive team member to:

- Separate reality from misinformation in terms of the IT opportunities.

- Substantiate feasibility, achievability and sustainability of IT projects and initiatives.

- Discuss 21st Century technology paths and long-term planning to provide a competitive advantage.

P R O F E S S I O N A L E X P E R I E N C E

Volvo Group of North America 10/19-present

Sr. Infrastructure Operation Specialist – Network

Maintaining computer networks and systems including software, mainframes, VPNs, routers and other physical hardware.Installing and configuring network equipment to update or fix hardware or software issues. Updating virus protection software to keep data and communications protected. Monitoring computer systems to improve network performance for computer systems and networks. Communicating networking issues to other employees and management, especially in training new users. Fixing software and hardware configuration issues for users on-demand or from inspection of the systems.

CEVA Logistics, Memphis, TN 06/17-05/2019

System Operation Analyst Liaison

Primary on-site IT point of contact with internal/external customers, sales, quality, and other teams as appropriate. Cover includes 24x7 support of the operation (SphereWMS,LAN, WLAN, scan guns, PCs, Zebra printers). Assist with the system maintenance, configurations and installation of various hardware technologies and software products. Maintain IT training materials and work instructions. Maintain prioritized IT task list & coordinate with CEVA Corporate Office to ensure task resolution occurs. And to server as SME (subject matter expert) regarding IT related issues and financial responsibilities. And perform other duties which may include operational assignments, as required.

AT&T, Batesville, MS 10/16-06/17

Prem Installation Technician

Responsible for the installation and customer care of the new U-verse integrated digital TV, high speed Internet and voice services. ... U-verse is internet protocol-based services.

JABIL CIRCUIT,Memphis,TN 07/14-10/15

IT BUSINESS SYSTEM ANALYST

Determines operational objectives by studying business functions; gathering information; evaluating output requirements and formats for (PhoenixWMS).

Designs new computer programs by analyzing requirements; constructing workflow charts and diagrams; studying system capabilities; writing specifications.

Improves systems by studying current practices, designing modifications.

Recommends controls by identifying problems, writing improved procedures.

Defines project requirements by identifying project milestones, phases, and elements; forming project team; establishing project budget.

Monitors project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.

FITZ CASINO AND HOTEL, Tunica,MS 8/06 - 3/13

Manager of Information Technology 08/06-3/08

Promoted to Dir of IT 03/08-03/13

Responsible for determining operational objectives by studying business functions; gathering information; evaluating output requirements and formats.

Designs new computer programs by analyzing requirements; constructing workflow charts and diagrams; studying system capabilities; writing specifications.

Improves systems by studying current practices, designing modifications.

Recommends controls by identifying problems, writing improved procedures.

Defines project requirements by identifying project milestones, phases, and elements; forming project team; establishing project budget.

Monitors project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.

Maintains system protocols by writing and updating procedures. Provides references for users by writing and maintaining user documentation; providing help desk support; training users.

Maintains user confidence and protects operations by keeping information confidential.

Prepares technical reports by collecting, analyzing, and summarizing information and trends.

Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

Contributes to team effort by accomplishing related results as needed.

HORSESHOE CASINO AND HOTEL, Tunica, MS 2/05-7/06

Interim Director of Information Technology

Established a record of planning, team development and technical excellence in overseeing information technology functions for this internationally recognized casino and hotel property. Served in a leadership role to maintain, support, and troubleshoot over 175 workstations and 12 servers.

Interacted with department managers, users, and operators to determine computer-related needs.

Used project management, and technical expertise to: (1) Set-up and maintain workstations and servers, (2) perform hardware and software service, (3) instigate anti-virus and software backup, and (4) provide consulting or training to operators.

Provide management with an adequate decision support system by providing information that is timely, accurate, consistent, complete, and relevant manner.

In cooperation with TIS, local operations staff and key users, provides strategic, budgeting and disaster recovery/business continuity planning to offices and staff in multiple operating, business, and functional units.

Responsible for local inventory maintenance and software license management.

Monitors security compliance in accordance with TIS standards, policies, and procedures.

Responsible for maintenance of systems documentation such as TIS operations manuals.

Serves as the technical and communications liaison to and from stakeholders and office key users for TIS communications, initiatives, needs assessments, etc.

Responsible for procurement, installation and life-cycle maintenance of IT hardware and software (includes PCs, peripherals, servers, networking equipment, operating systems, and other software

Provides new staff with PC/account setup and orientation.

Provides escalated technical support that requires an on-site presence (server, NAS, network, or PC equipment failure), including data backup recovery. Performs complex software/hardware troubleshooting, patches, and re-installations in cooperation with the Enterprise Helpdesk and in accordance with established SLAs.

HORSESHOE CASINO AND HOTEL, Tunica, MS

Senior Manager of Information Technology (03/04-02/05

Manager of Information Technology (6/00-03/04)

Senior System Engineer (5/98-6/00)

System Engineer (2/96-5/98)

E D U C A T I O N

ARKANSAS STATE UNIVERSITY, Jonesboro, AR

Major: Urban Studies

Degree: Bachelor’s of Arts

NORTHWEST MISSISSIPPI COMMUNITY COLLEGE, Senatobia, MS

Major: Information Systems

Degree: Associate’s

Strengths:

Time Management Analysis Workflow Process Analysis

Research & Analysis of Consumer Data Install/Configure New Products Convert/Maintain Previous Database Software Website/Internet/Ecommerce Projects

MAC/PC Information System & Database Modification Troubleshooting Hardware/Software

Assigning & Setting Up Internet Access Managing MIS vendor contract services

Research correct error analysis & consumer billing errors Disaster Recovery

Purchasing/installing hardware/software Developing MIS policies/procedures

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