Customer Service Branch Manager
Resume:
LUZ BERRIOS
A goal-oriented sales representative looking for a new opportunity for advancement. An opportunity in which I can be successful in utilizing my skill concentrated in customer service.
178 Crocus Ct
Quakertown, PA 18951
************@*****.***
EXPERIENCE
●KEY BANK — BRANCH MANAGER
JUNE 2023- PRESENT
•Demonstrates a strong commitment to actively engaging with clients and team members.
•Proactively reach out to small business clients in the local community, delivering a comprehensive suite of Key's products and services, with a primary emphasis on small business growth.
•Provides clear guidance and direction to branch staff, ensuring strict adherence to regulatory, security, and internal control requirements.
●PNC BANK— ASSISTANT VICE PRESIDENT BRANCH MANAGER
MARCH 2019- MAY 2023
•Led, coached and ensured the delivery of a differentiated client experience. Coached team to confidently engage with customers in technology enabled interactions.
•Drove the employee experience. Responsible for acquiring and retaining talent through effective onboarding, coaching and development.
•Managed operational, human capital, reputational and business risk. Exercised leadership, authority and sound decision making to mitigate sales practice risk.
●PRUDENTIAL BANK— SERVICE MANAGER
JUNE 2018 - MARCH 2019
•Maintained an active role in consumer and commercial lending functions through interviewing loan applicants, completing and submitting loan applications, preparing and reviewing required documents, and contract closings.
•Proactively participated in, and encouraged, the promotion of financial products and services.
•Provided quality service to prospective and existing customers in order to maximize client satisfaction.
LANGUAGES
ENGLISH AND SPANISH
●CITIZENS BANK— ASSISTANT BRANCH MANAGER
SEPTEMBER 2014 - MAY 2018
•Ensured customers are extremely satisfied with every interaction.
•Assisted in managing a high-performance team
•Created a service environment by driving sales and promoting accountability for improving customer service and branch success.
EDUCATION
BUSHWICK HIGH SCHOOL, Brooklyn New York
HIGH SCHOOL DIPLOMA.
REFERENCES
AVAILABLE UPON REQUEST
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