Alicia Perrine

Payroll/HR Specialist

Dallas ****4 214-***-**** ad28sf@r.postjobfree.com https://www.linkedin.com/in/alicia-perrine-dallas-tx

Summary:

Highly accomplished Payroll and HR Specialist with over 7 years of experience managing payroll for diverse clients. Proficient in multistate and Canadian payroll processing. Strong expertise in data entry, payroll balancing, and client relationship management. Demonstrated success in implementing and customizing payroll systems to enhance client success. Adept at utilizing multiple payroll platforms (Paycom, UKG, ADP, Evolution, Paylocity, Paychex, etc), and delivering exceptional client service. I live in Dallas, Texas with my partner, and our 2 dogs.

Processed 5000 employees’ payroll every 2 weeks for more than 100 companies.

Multi-state and Canadian processing included.

Accurate data entry and balancing of payroll data. Reporting employment data according to client needs.

Trained 125 company clients, and implemented payroll processing for same in just 12 months greatly increasing client success.

Built 120+ company dashboards in Kronos, and ensured accuracy of data through first processing of. company payroll on the platform.

Assisting with customer payments for AP and Billing teams, including client refund processing, billing corrections, and accepting receivables according to established SLA protocols. Confidentiality maintained in high traffic call center environment.

Long-term management of 120+ clients’ payrolls, employee benefit accruals, quarterly tax accounts, and census reporting for insurance and 401k audits.

Proficient use of multiple payroll systems including: ADP, UKG/Kronos, Paycom, Paylocity, Paychex, Evolution, Quickbooks Online, and Excel

Work Experience

Payroll/HR Consultant

Burnett’s Staffing/Buckner International

January 2024 -

Payroll/HR Consultant

Bridgework Partners/Spanish Schoolhouse Alugust-Oct. 2023

Customization of Paycom system for use in an academic setting, HR systems review and updates, open enrollment set for new school year, and processing of payroll for 9 different locations. This was a successfully completed project or contract role

Account Manager

Inova Payroll

July 2022 – July 2023

Processed multistate, including CA, and Canadian payroll, Implemented payroll system for 120+ clients as company transitioned from Evolution to UKG platform. Maintained company records for tax and auditing purposes; recorded company accruals and calendars; setup time management software. Accurate data entry, balancing payrolls and quarter/year end accounting with corrections for inaccuracies. Client onboarding and training, and successfully managed client relationships across hospitality, manufacturing and healthcare sectors.

Paycom Specialist II

Paycom - Grapevine, TX

March 2021 - July 2022

Human capital management through all of the employee life cycle for 50+ US and Canadian clients. Proficient use of software for CRM, JIRA, SAP, P2P, EDI, Payroll, ATS, and tax. Desktop support of all Paycom clients and troubleshooting through all 27 modules of the system.

Customer Care Representative

Brink’s Home

August 2019 – Jan 21

High volume call center position focused on white glove customer service, including desktop support and troubleshooting, for those with home and commercial, monitored security systems. Met expected metrics for call statistics.

Owner/Operator, Fire and Icing

Cake Decorating and Confectionary Arts November 2011 to May 2018

All aspects of HR and payroll processing were my responsibility, including the management of a 20 person workforce. Also, listening to customers and translating ideas into appropriate designs for a variety of events. Baking from a huge recipe selection; Cake Decorating and Confectionary Arts in a variety of methods including royal icing, buttercream, fondant, sugar paste flowers and décor. Meeting high pressure deadlines and pleasing customers with the finished product..

Education

BBA Accounting

Southern Methodist University, Dallas, TX

June 2001 to June 2003

Master's in Clinical Neuropsychology

Rosalind Franklin University of Medicine and Science - Chicago, IL September 1992 to June 1995

Bachelor’s in Human Development

University of Texas at Dallas - Dallas, TX August 1988 to May 1992

Skills

Multistate payroll processing

Weekly, biweekly and supplemental payrolls

New hires, garnishments, taxes and benefits

Outlook/Zoom/MS Teams 10+ years

MS Office (Word/Excel/PowerPoint)

Evolution, Kronos/UKG, Paycom and ADP systems

Workday and Salesforce experience.

Exceptional communication skills in all channels; strong client service skills, and 99% average client success scores

Advanced user of Great Plains, NetSuite and all Microsoft Office platforms.

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