Customer Service Experience

Julie Heinlen

ad28s2@r.postjobfree.com • 815-***-****

LinkedIn • Manhattan, IL, US

Summary

Enthusiastic and dedicated professional with strong background in sales and teaching. Skilled in building continuous improvement culture and L&D solutions to improve individual and organizational performance. Expert at providing positive customer experience to ensure fulfillment of client expectations. Adept at utilizing interpersonal skills to establish and strengthen productive relationships with key stakeholders. Proven ability to plan individual top-notch customer journeys focused on driving incredible experience and touchpoint marketing activities.

Education

Masters in Curriculum & Instruction

Governors State University, University Park, Illinois

Bachelors in Family & Consumer Sciences Secondary Education

Illinois State University, Illinois

Minor: Art; Studied Abroad (Interior Design; Paris & London)

Licenses & Certifications

Certified Google Trainer: Helping educators/employees transform their classroom or workplace with technology

Technical Proficiencies

Microsoft Office Google Classroom Zoom

Affiliations

National Education Association (NEA)

American Association of Family & Consumer Sciences (AAFCS)

SkillsUSA

Areas of Expertise

●Sales Management

●Project Administration

●Complex Problem Resolution

●Training & Development

●Relationship Building

●Customer Service

●Community Outreach

●Strategic Planning & Execution

Professional Experience

Consolidated District 230 Orland Park, Illinois 2002 – Present

Family & Consumer Sciences High School Teacher & Lead Teacher

Courses: Consumer Economics, Fashion & Interior Design, Fitness & Nutrition, Child Development, Adult Living, Teaching Internship, Cooperative Education

Provide excellent instructions to students, teachers, and internship coordinators on development and growth. Build and maintain positive learning environment to motivate interest and enthusiasm. Engage with colleagues and administrators to discuss progress through meetings. Glean, organize, and update educational/student data into database. Establish accommodations for students with multi form disabilities by liaising with Special education instructor.

Key contributions:

●Served as Committee member of Hiring Committee, School Climate Committee, Curriculum Fair, and School Day Committee.

●Successfully directed community outreach campaign (Jeans for Teens: Collected over 1K jeans for local youth experiencing homelessness).

●Trained new teachers on current learning processes.

●Acted as SkillsUSA Advisor for Nonprofit National Education Association, serving high school students and preparing for careers in trade and technical skilled services.

●Improved learning process by creating and delivering innovative content as per student needs.

Additional Experience

Ann Taylor Inc. Wheaton, Illinois

Delivered top-notch customer service to attract and retain key clients. Performed visual merchandising to increase sales and improve buying experience for customers. Organized store to provide new dimension to shopping activity. Analyzed customer issues, recognized causes, and initiated corrective actions.

Key contributions:

●Boosted employee productivity and overall performance by helping with training new employees.

●Ensured optimal level of transactions for customers and confirmed absence of all potential issues.

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