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Customer Service Data Entry

Location:
Milledgeville, GA, 31061
Posted:
January 30, 2024

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Resume:

LATIA ROGERS

TENACIOUS & HIGHLY MOTIVATED PROFESSIONAL

CONTACT

478-***-****

ad28rr@r.postjobfree.com

Milledgeville, GA 31061

PROFILE

My focus is to secure a challenging position with a reputable organization that promotes the expansion of my learnings, knowledge, and skills, while making a significant contribution to the profitability of the company. I am highly skilled in client relations, creating SOPs to create an efficient workflow, and establishing great rapport with internal employees and external auxiliaries. I have extensive training in analyzing and inputting data, upselling products, and high-volume customer transactions. I exhibit a willingness to learn new skills and foster the ability to adapt to change fast. SKILLS

TIME MANAGEMENT

COMPLAINT RESOLUTION

DATA ENTRY

MICROSOFT OFFICE

EFFECTIVE WRITTEN AND

ORAL COMMUNICATION

REPORT GENERATION

EXPERIENCE

Customer Service Agent (GEICO, Ins)

March 2019-Present

Provide policyholders with excellent customer service. Be the first point of contact for billing questions, policy changes and recommendations. Explain coverages for different policy types. Stay abreast with new procedure updates to efficiently manage workflow. Assist an upward of 40-50 policyholders per day.

Pharmacy Technician (CVS)

January 2018-May 2021

Swiftly and accurately calculate dosages, dispense medications, prepare prescription labels, and fill prescriptions for approval by pharmacists. Research and resolve dosage conflicts, review potential harmful drug interactions and insurance coverage issues. Utilize the proprietary program to access prescription information. Assisted with Treatment Authorization Request and Service Authorization Request. Record cash flow. Customer Service Supervisor (Kroger)

August 2013-March 2018

Reviewed records for accuracy of information and compliance with established procedures and determine the accuracy of inventory levels. Counsel employees regarding job related problems, organizational policies, procedures, and disciplinary actions. Implemented ambitious customer satisfaction goals. Managed and updated customer loyalty program. Generated detailed reports of daily sales goals. CERTIFICATIONS

Phlebotomy

2018

CPR

2018

Certified Nursing Assistant

2014



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