Customer Service Data Entry
Resume:
LATIA ROGERS
TENACIOUS & HIGHLY MOTIVATED PROFESSIONAL
CONTACT
********@*****.***
Milledgeville, GA 31061
PROFILE
My focus is to secure a challenging position with a reputable organization that promotes the expansion of my learnings, knowledge, and skills, while making a significant contribution to the profitability of the company. I am highly skilled in client relations, creating SOPs to create an efficient workflow, and establishing great rapport with internal employees and external auxiliaries. I have extensive training in analyzing and inputting data, upselling products, and high-volume customer transactions. I exhibit a willingness to learn new skills and foster the ability to adapt to change fast. SKILLS
TIME MANAGEMENT
COMPLAINT RESOLUTION
DATA ENTRY
MICROSOFT OFFICE
EFFECTIVE WRITTEN AND
ORAL COMMUNICATION
REPORT GENERATION
EXPERIENCE
Customer Service Agent (GEICO, Ins)
March 2019-Present
Provide policyholders with excellent customer service. Be the first point of contact for billing questions, policy changes and recommendations. Explain coverages for different policy types. Stay abreast with new procedure updates to efficiently manage workflow. Assist an upward of 40-50 policyholders per day.
Pharmacy Technician (CVS)
January 2018-May 2021
Swiftly and accurately calculate dosages, dispense medications, prepare prescription labels, and fill prescriptions for approval by pharmacists. Research and resolve dosage conflicts, review potential harmful drug interactions and insurance coverage issues. Utilize the proprietary program to access prescription information. Assisted with Treatment Authorization Request and Service Authorization Request. Record cash flow. Customer Service Supervisor (Kroger)
August 2013-March 2018
Reviewed records for accuracy of information and compliance with established procedures and determine the accuracy of inventory levels. Counsel employees regarding job related problems, organizational policies, procedures, and disciplinary actions. Implemented ambitious customer satisfaction goals. Managed and updated customer loyalty program. Generated detailed reports of daily sales goals. CERTIFICATIONS
Phlebotomy
2018
CPR
2018
Certified Nursing Assistant
2014
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