Valerie Wilder

Columbia, SC *****

ad28rg@r.postjobfree.com

410-***-****

To attain a challenging customer service position with a progressive organization that allows me to exemplify my customer service skills dealing with patients, insurance companies, clients, employees, customers and the general public.

Authorized to work in the US for any employer

Work Experience

Nursing Support Assistant

Prisma Health - Columbia, SC

November 2019 to Present

I service as a resource person for the nursing unit personnel by providing information related to direct patient care services, ex. Safety Monitor for a suicidal or homicidal patients. Serve as a Sitter for patients that are Fall Risk, trying to pull out IV's and tracheotomy tube. Assists patients needs related to nutrition including feeding, drinking and setting up meal trays. May also assist RN's and Patient Support Techs with turning patients, bathroom duties, ambulation and the transport of patients. Provide other assigned duties requested from the charge nurse such as stock supplies and answer units phone lines.

Front End Hostess (Part-Time)

Chick Fil-A - Columbia, SC

August 2018 to November 2019

29206

Greet customers with a smile maintaining a professional and congenial attitude. I work closely with the restaurant staff ensuring that the total guest experience meets and exceeds guest expectation. Check dining area for cleanliness, neatness and proper set-up. I stayed knowledgeable of the menu and food handling procedures. Assist staff as needed delivery food trays and refilling customer's beverages. Cashier Associate (Part-Time)

JCPenney - Columbia, SC

December 2018 to October 2019

Assist helping customers with superior customer service that enables a positive shopping experience, Getting the customer through the check out process quickly, accurately and efficiently on the cash register. Process returns and exchanges. Perform other tasks as assigned by manager. Work to keep the appearance of the store one that customers would appreciate. Work to keep the dressings rooms neat and clean.

Medical Billing Insurance Claims Specialist

Johns Hopkins University School of Medicine - Baltimore, MD January 2002 to July 2016

21209

My duties assignments in medical billing departments throughout Johns Hopkins University School of Medicine. My responsibilities required the review of Accounts Receivables, responding to insurance correspondence, rebilling claims, appealing denials with appropriate documentation, answering patient billing inquiries. Stay current with insurance updates that may affect the payment of claims. Post denials, comments, worked edits and appeals.

Cashier (Part-Time)

The Home Depot - Halethorpe, MD

March 2012 to May 2014

I was responsible for assisting in the operation of the warehouse including selling merchandise to store customers, processing customer orders at checkout by ensuring the transfer and accurate scanning of merchandise. Collections of accurate payment and make change as necessary. Maintain an atmosphere of superior customer while assisting customers with their purchases and various questions that they may have regarding the products in the warehouse. Education

Bachelor's in Elementary Education

Coppin State University - Baltimore, MD

Skills

• EMR (10+ years)

• Epic (Less than 1 year)

• Excel (8 years)

• IDX (10+ years)

• Meditech (10+ years)

• Customer Service (10+ years)

• Team Member (10+ years)

• Medical Billing (10+ years)

• Patient Care (Less than 1 year)

• Multi-line Phone Systems

• Medical Collection (10+ years)

• Medical Terminology (10+ years)

• Medical Records (10+ years)

• Insurance Verification (10+ years)

• CPT Coding (10+ years)

• Insurance Verification (10+ years)

• Hospital Experience (3 years)

• CPT Coding (2 years)

• Medical Office Experience

• ICD-9

• Microsoft Office

Certifications and Licenses

CPR

November 2019 to November 2021

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