Call Center Representative

MARIAH BELL

**** **** ******, ********, ***********, 39501, US • 228-***-**** • ad28rf@r.postjobfree.com Dedicated and customer-focused Call Center Representative with over 4 years of experience in delivering exceptional service in high-volume call center environments. Proficient in effectively managing customer interactions, addressing inquiries, resolving issues, and ensuring client satisfaction. Skilled in utilizing active listening, empathy, and problem-solving abilities to provide personalized solutions. Adept at multitasking, adapting to dynamic call flows, and maintaining professionalism during peak activity. Collaborative team player with a proven track record of meeting and exceeding performance metrics. Seeking to contribute my expertise in delivering top-notch customer experiences to a dynamic and customer-centric team.

Microsoft Office (Excel, Outlook, Powerpoint, etc) Documentation Review

Analysis Skills

Medical Terminology

Problem-solving skills

Data entry

Complaint resolution

Salesforce

Payment processing

Typing 60 WPM

Multi-Tasking

CRM

Technical support

Customer support

Call center operations

Inbound phone calls

High School - 2010

Harrison Central High School - Gulfport, MS

Call Center Representative - April, 2022 to Present Archwell Solutions, LLC - Mount Laurel Township, NJ Successfully managed a high-paced call center environment, consistently handling up to 20 calls per hour. Analyzed complaints, issues, and grievances and forwarded them to designated departments for investigation and response. Entered customer interaction details into data systems to track requests, document problems, and record solutions offered. Reviewed residential loan application files, verified data accuracy and completion, compiling application information in the database. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently within high volume call center environment.

Increased customer satisfaction by 97% by quickly and accurately resolving problems. Call Center Representative - March, 2019 to April, 2022 Continuum Global Solutions - Anderson, Indiana

Managed a high call volume environment, consistently handling an average of 90 calls per day Established long-term, loyal customer relationships by providing excellent service and detailed order, account, and service information. Acted as a liaison between customers and the department by sending emails using Microsoft Outlook to address inquiries and concerns. Proficient in accurately documenting inbound calls within SalesForce, ensuring meticulous recording of customer inquiries, concerns, and solutions discussed during interactions

Supported Health Care Providers with Benefit inquiries, Claim issues, Remittance information, and Eligibility, while following HIPAA guidelines.

Maintained a 94% customer satisfaction rate.

Professional Summary

Skills

Education

Work History

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