Linda Wolterding

ad28rc@r.postjobfree.com

Yorktown, VA

757-***-****

Business office manager with 20 years of experience supervising and managing office operations, administration, leadership, and training for up to 75+ staff members.

Business development and marketing both in person and digital.

Strong multi-tasking skills, while simultaneously managing multiple projects and schedules.

Skilled and advanced at verbal and written communication.

Works well autonomously, while being detail-oriented, and managing deadlines effectively.

Professionally answers, screens, and redirects calls with efficiency.

Professional Experience

Office Manager March 2021 - Present

LGI Homes, Newport News, VA

Collaborate with senior leadership, realtors, title company, and loan servicing representative to ensure necessary requirements obtained, processed, and transmitted without delay.

Market and create content to enhance building relationships that increase community awareness, enhance realtor collaboration, and build customer interest in homeownership.

Prepare daily, weekly, and monthly reports and prepare monthly schedules.

Analyze statistics to strategically ascertain the most efficient and effective marketing endeavors.

Increase community referrals by 40% resulting in 22% of sales for 2021.

●Reduced the process of obtaining permits from 8 months to 4 weeks by working collaboratively with the City of Newport News and LGI senior leadership.

●Won Employee of the Quarter III, 2021 – within first year of hire.

●Recognized as top ten nationally (121 offices/21 states) for the generation of referrals for 2023 (quarterly award).

Housing Support Specialist May 2019 – March 2021

Judeo-Christian Outreach Center, Virginia Beach, VA

Completed SOAR applications (uniform assessments); SOAR certified December 2020.

Provided service coordination and planning to achieve housing plans and organizational goals.

Oversight of activities while ensuring clients maintain rules and expectations.

Completed OIG, I9 verifications, background checks, and sex offender registry checks.

Notary Public, commission expires 02/28/2025.

Admissions Coordinator September 2016 – December 2017

Lake Taylor Transitional Care Hospital, Norfolk, VA

●Utilized medical knowledge to evaluate and identify qualified candidates for admission.

●Created detail-oriented medical summation history reports for medical professionals.

●Delivered educational resources and communicated advanced level care to community.

●Educated potential patients and their families regarding facility highlights to include clinical advancements and environmental aesthetics.

●Instrumental in meeting and exceeding admission budgetary goals.

Admissions Director October 2013 – September 2016

Thornton Hall, Norfolk, VA

Consulate of Windsor, Suffolk, VA

●Utilized medical knowledge to evaluate and identify qualified candidates for admission.

●Created detail-oriented medical summation reports for medical professionals.

●Responsible for 100% of Business Development and Marketing.

●Met and exceeded budgetary admission requirements by 10% on average.

●Managed overall operations of the admission department to ensure adherence to compliance and regulations.

●Supervised and mentored Admissions Coordinator.

●Hired, trained, and onboarded new employees.

●Collaborated with senior leadership to identify areas of specialty and focus for admissions.

Hospice Administrator

Manager Regional Business Support

Regional Office Manager (Auditor)

Office Manager/Human Resource Designee October 2009 – October 2013

HCR ManorCare, Toledo, Ohio

●Responsible for training and development of employees to include compensation, benefits, employee relations, onboarding, and talent acquisition.

●Managed and supervised 85+ employees (full-time, part-time and prn).

●Accountability included performance management, business development, and marketing.

●Supervised payroll processes to ensure 100% accuracy.

●With oversight and analyzation, returned the office to being financially feasible.

●Hired, trained, and onboarded 40+ employees.

●Reduced office expenditure by 25K by implementing payroll controls and reducing excessive overtime.

Education

Bachelor of Science, Concentration Human Services

Old Dominion University, Norfolk, VA –

Honors: cum laude: GPA: 3.81, 2017-2020

Associate Degree in Liberal Arts

Saint Leo University, Norfolk VA –

GPA: 3.4, 2008 – 2010

Specialized Experience

20+ years Medical Experience/ Medical Terminology 20+ years Administrative Support

10+ years Supervisory Experience 10+ years Medical Billing

20+ years Customer Service Experience 20+ years Data Entry

10+ years Marketing Experience 10+ years Long Term Care Experience 4+ years Coding Experience 30+ years MS Office Suite and Outlook

10+ Peoplesoft and HMIS 10+ years Payroll Processing

20+ Proficient Critical Thinker 20+ years Interpersonal Skills

10+ years Management of Practice -Satellite Office 20+ years Problems Solving

20+ years Management and Team Leadership Skills 20+ years Organizational Skills

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