Claudia Garza

**** * **** *** *******, AZ ***** Cell: 602-***-**** Email: ad28qm@r.postjobfree.com

Summary

An extremely positive and dependable bilingual team member with 12+ years of customer expertise, looking to continue further growth by joining a company where exemplifying strong attention to detail, excellent interpersonal communication, being a team player, and outstanding customer service skills are all key factors in the success of the team.

Work Experience

DBSI Design Dry Wall: HR Specialist/ Receptionist (December 2018– Present)

Conduct payroll responsibilities for employees and reports

Submit and fill out any HR forms for employees

Act as a point of contact for employees in regards to HR issues

Assist employees with benefits and benefits enrollments

Setup new hires for the company and also deal with termination of employees

Assist with answering calls for the company and route to the correct contact/ department

Assist with Accounts Payable where needed for the company

Basalite: Accounts Payable Clerk III (December 2017–December 2018)

Reconcile outstanding invoices on vendor statements to invoices vouchered in PeopleSoft and SAP

Send timely workflow notifications to departments responsible for invoices

Document status of voucher/ statements by entering supplier invoices

Monitor credit memos and manually process credit memos uploaded by the supplier

Process quarterly cap, lease payouts, and research stale checks

Assist with HR responsibilities that pertain to employees

Speak with customers and offer products that meet their business needs

Banner Health: Patient Access Service Specialist/IT/Trainer (December 2016 – December 2017)

Answers both internal /external complex calls and transfers to appropriate departments while assisting with scheduling

Assists in setting up new accounts by receiving information from the patient and or physician

Maintains current and accurate patient/guarantor information by updating all demographics

Pre-processing of insurance by verifying eligibility/ Register & Schedule patients

Assists with computer networking-IT troubleshoot- Trained staff with systems/desktops

Would recommend home care, assisted living homes to patients and families

Listen to recorded calls for quality assurance and would provide feed back to team members

Maricopa Integrated Health Services: Pre-Processing Specialist/ Front Office (January 2016 – December 2016)

Registration- prepared administration forms by gathering information and signatures from patient and guarantor

Assisted customer calls regarding insurance verification and scheduling

Collected and processed co-pay and deductible for services rendered

Avesis: Network Specialist (August 2015 – January 2016)

Ensured that health providers would get properly paid in order to reconcile customer accounts

Submitted claims for customers and health providers for services provided

McKesson: Health Contractor/ Customer Service II/ Reimbursement Intake (March 2015 – August 2015)

Answered both internal/ external calls and transferred to appropriate department

Responded to general inquiries relating to approval, product availability and shipping status

Assisted in setting up new accounts by receiving information from the patient and or physician and reviewed patient assistance application for completion and approval

Century Link: Credit Consultant/ Sales/ Telemarketing/ Supervisor (March 2004 – March 2015)

As supervisor handled complex and high value customers to get urgent resolution to the situation via phone and or email

Supervised a group of 12+ team members to ensure company standards were being met or exceed

Handled team members time sheets, compliance, and escalated customers

Handled customer inquiries dealing with collections and payment arrangements, basic bill explanations, & taking payments via Credit Card and Electronic Funds Transfer

Interacted with other departments within company as necessary steps to complete research and reconcile customer accounts and issues

Provided exceptional customer service and assists customers with billing and collection issues with existing and disconnected accounts

Exceeded customer service objectives and revenue collection by cross selling company products and packages

Accurately computed, quoted, and processed any adjustments, balances charges, etc.

Wells Fargo: Microfilm Retrieval Clerk 2 (March 2001 – February 2004)

Scan and file film

Process images of check and transactions

Retrieve check images per customer request

System Knowledge

Genesis

Avaya

Kana

Kronos

Microsoft Office

CMT

Facility Check

Q View

CRI (collection system)

Administrative duties

Surgical procedures

Aspect

Centricity

Clear IQ

SAP, Data Entry

Ten key

Microfilm

Excel

MICR

EPIC

Revenue Cycle

Power Chart

NextGen

Skype

SAP

PeopleSoft

Languages/ Skills

Fluent in English and Spanish People orientated, dependable, strong customer service skills, energetic & driven, persuasive negotiator, motivated team player with a positive outlook, extremely professional and courteous, Supervisor skills, Accounts Payable Skills, Human Resource Skills

Accomplishments

Multiple MVP recognition for exceeding customer expectations “Customer Obsessed”

Consistent Top Collector

Awarded Best Customer Service skills throughout the last two years

Graduated with an Associates in Science/ Medical degree

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