Sumita Mukherjee

Cell: 563-***-****• Email: ad28qg@r.postjobfree.com

Professional Summary:

Enthusiastic & friendly Head Cashier dedicated to increasing team performance and improving customer satisfaction. Successful track record in challenging, dynamic environments. Gifted manager and leader with strong communication, interpersonal and planning abilities. Exceptional skills as trainer, team builder and project manager. Talented in multi-tasking, time management, accurately handling money, monitoring performance, and resolving customer concerns in fast-paced environments. Punctual & honest, satisfies customers with exceptional service while pursuing opportunities to help the team improve services. Well-versed in fielding customer questions, providing recommendations, and assisting with requests meeting special needs. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Skills:

Work Experience:

The Home Depot–Head Cashier & Supervisor (Daytona, Florida) Oct’ 23 onwards

Performed store closing, shift-change actions and kept accurate shift-change logs.

Resolved escalated customer disputes with special actions.

Assisted customers by answering questions and fulfilling requests.

Helped customers complete purchases, locate items, join reward programs.

Trained, mentored, developed cashiers with encouraging techniques to maximize performance.

Mentored new cashiers on POS system operation, customer service strategies, cash & card purchases, returns.

Worked extra shifts during busy periods, covered for call-in employees to maintain service levels.

Maintained and updated security protocols for front desk operations.

Monitored self-checkout systems and provided help in resolving complex problems.

Managed staffing levels to provide optimal support for cash register operations in different departments.

Helped management develop employee improvement plans and motivate team members to continually improve.

Reconciled daily totals to maintain balanced and compliant ledgers.

The Home Depot - Customer Service Lead (Bettendorf, Iowa) May’19 – Oct ‘23

Resolved customer service issues using company processes & policies and provided updates to customers.

Responded to challenging situations & critical questions providing timely updates to customers.

Stepped up to assist customer service manager with complaints and issues during times of department short staffing.

Trained, oversaw, mentored new team members to strengthen performance and job expertise.

Supervised day-to-day customer service operations to provide guidance, drive productivity, review associate performance & identify training needs.

Responded to customer calls and emails to answer questions about products and services.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns, paying attention to special needs or wants.

Provided primary customer support to internal and external customers, updating account information and maintaining customer records.

Answered constant flow of customer calls with minimal wait times.

Responded to customer requests for products, services, and company information.

Participated in team meetings and training sessions to stay informed about product updates and changes.

Tracked customer service cases and updated service software with customer information.

Clarified customer issues by actively listening and understanding the root cause of problems to resolve product or service complaints.

Utilized customer service software to manage interactions and track customer satisfaction.

Processed customer service orders promptly to increase customer satisfaction.

Advantage Solutions - Event Specialist Mar – May’19

Prepare - execute events, submit reports on each event both qualitative, quantitative with customer feedback / suggestions

Interact - communicate with customers of diverse backgrounds to build brand awareness, ensure customers leave with a positive store experience.

Managed event logistics, promotion and operations.

Accurately calculated and processed expenses during and after events.

Self – employed - Training Consultant Sep ’13 – May’18

Train Under-Graduates, Postgraduate & MBA Students in Soft Skills to prepare them for Industry ready.

Guide School Students in, Debates, Communication Skills, Logical Skills, and Behavioral Skills

Develop Corporate Managers in Selling Skills, Interpersonal & Leadership skills, Problem solving, Decision Making, Interviewing skills, Team building.

Automated systems like e-knowledge updating programs to improve client sales.

Aligned closely with business owners and employees to gather information and gain operational insight.

Prepared presentations to explain revisions, enhancements and process improvements of organization's systems and programs.

Evaluated customer needs and feedback to drive product and service improvements.

Educated staff on organizational mission and goals to help employees achieve success.

Evaluated staff performance and provided coaching to address inefficiencies.

Liaised with customers, management, sales team to better understand customer needs and recommend appropriate solutions.

Aglowmed Limited - Head - Business Development May’09 – July’11

Collaborated with sales and marketing departments to support client acquisition.

Pursued valuable business opportunities to generate revenue and improve bottom line profit.

Identified business development challenges and customer concerns for proactive resolution.

Researched product pricing, ratings and performance and created comparison spreadsheets to evaluate competitors.

Implemented creative sales training techniques for new and existing staff to increase revenue and overall success.

Established and maintained effective relationships with clients and industry partners to drive growth.

Created cross-functional teams to promote consistent brand messaging, demand-generation programs and sales tools.

Utilized market trends, priorities and customer goals to envision, shape and close new opportunities.

Assessed current product need-gap analysis to make appropriate new product and service adjustments.

Contributed to industry events and trade shows to showcase products and gather industry intelligence.

Implemented innovative business development strategies to increase customer base and expand market share.

Achieved sales goals by cultivating and securing existing & new customer relationships.

Demonstrated products to illustrate customers benefits and encourage usage.

Engaged in product training to raise internal & external customer awareness, and drive revenues.

Collaborated with upper management to implement continuous improvements.

Compiled and analyzed data to determine approaches to improve sales and performance.

Created uniformity between promotional messages improving end-user understanding and retail incentives.

Collaborated with regional teams to maintain consistent message and learning experience.

Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Recruited, interviewed, hired employees, implemented mentoring program to promote positive feedback and engagement.

Directed sales support staff in administrative tasks to close deals, resolve problems, increase customer base.

Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.

Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.

Education:

Master of Science in Biochemistry (Highest) - Grant Medical College, University of Mumbai, Maharashtra, India

Bachelor of Science in Chemistry - K.J. Somaiya College of Science, University of Mumbai, Maharashtra, India

ADDITIONAL CERTIFICATION:

Advanced Diploma in Professional Training & Development - TESOL - USA (Submitted project on Women & Business)

Diploma in Counselling, Life & Soft Skills, Suicide & Addiction Management

NIMHANS (National Institute of Mental Health & Neurosciences), Bangalore, Karnataka, India

Certification in Marketing Analytics - University of Virginia, Darden School of Business

Certification in Rhetoric The Art of Persuasive Writing and Public Speaking - HarvardX, University of Harvard

Certification in Exin Agile Scrum Master - Simplilearn & Exin

Certification in Agile Project Management - Upskillist & Shaw Academy

Professional Development:

3-day workshop on Positive thinking, approaching challenges, risk taking.

2-day workshop on Motivation and Public speaking

3-day seminar in Modern approaches of teaching, retaining students’ attentions and memory recall

3-day seminar on Classroom management, Evolution in education, Creative teaching methods, presentation skills and assimilation of special needs students.

Voluntary Service:

Counselled people facing personal problems, addiction, and suicidal thoughts.

Participated in collecting food, stationery, and clothes for flood victims in Mumbai, Chennai.

Taught under-privileged women & children English, Yoga, Art, importance of personal hygiene.

Volunteered services during camps - blood donation, diabetes & hypertension detection.

Conducted medical science training for students of Yoga.

Conceptualized, authored, edited, brochures, advertising material, educative leaflets for Yoga Institute, local NGO.

Critical thinking & Conflict resolution

Communication & Interpersonal Skills

Multi-tasking

Attention to detail.

Mentoring & Training skills

Computer & Point of Sales proficiency

Product knowledge

Problem Solving & Decision Making

Adaptability & Dependability

Time Management

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