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Customer Service Services Representative

Augusta, GA
January 30, 2024

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Kyanna Mullen

Thomson, GA *****


I was excited to see this opportunity available within your company. I hope to be invited for an interview. I find myself lucky to have come across this open position and have the following strengths to contribute to the ongoing success of your organization:

• Self starter and proactive individual

• Highly disciplined

• Proven ability to communicate effectively

• Able to perform basic clerical tasks and eager to learn new tasks

• Typing speed 45 WPM

• Good understanding of customer services

• Exceptional understanding of inventory and stocking procedures I find challenges to be the keystone of my existence as this is what makes me perform work in a flawless manner. As I am a committed individual with good mathematical skills, I need almost no direction when working.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Member Services Representative

Sagility - Remote

August 2023 to Present

Benefits breakdown. Prior Authorization and Clam Authorization status update. Patient history and benefit frequency review. Issue member ID cards. Verify subscriber and Provided NPI eligibility. Teams chat and email correspondence. Provider relation’s communications and member account updates. Warm transfer to health plan for plan and contact information changes. Timely filing limits and Member and provided EOB inquiries. OON benefits and member reimbursement inquiries. Schedule Member appointments Pandora Specialist

Inktel Contact Center Solutions - Remote

January 2023 to August 2023

Inbound Call, Chat, Email Customer Service position. Temporary Contract Position. Place orders. Send Emails. Set account follow up task. Assign cases to appropriate departments for additional assistance. Multi Screen Muti task position. Place orders reshoot orders and apply refunds for customers. Provide accurate detailed information.

Customer Service Agent

Smart Payment Plan - Remote

August 2022 to January 2023

• Inbound billing

• Account Management

• Basic Mathematics

• Recurring Schedule adherence

• Add/Remove Bills

• Manage Personal Banking

• Chat/Email


T-Mobile - Augusta, GA

June 2021 to July 2022

Inbound account expert adjust accounts bill break down claims and follow ups place orders accept payments work with payment arrangements chat with coworkers and leaders Technical Support Representative

Kelly Services - Thomson, GA

December 2019 to June 2021

Inbound calls


Step by step instruction

File claims


Dr. Chandra Williams - Thomson, GA

July 2019 to August 2019

Temporary position for training purposes only. New patient paperwork, call patients for follow ups to become a new patient. Pull charts. Enter patient information in Eagle Soft mild training. Assistant Manager

Bp- Split Stop - Augusta, GA

January 2018 to August 2019

Inventory paper work run the register count safe bank run assist general manager Home Health Aide

Remain at Home - Augusta, GA

April 2017 to August 2019

PRN. Assisted living aide. In all aspects of life. Medical Assistant

Harmoni Medical - Evans, GA

June 2017 to January 2019

Assist side by side with provider, room patients, Chart in Epic, check patients out, schedule patients, stock, clean, assist in surgical procedures, assist in preparing slides for removal of Cancer. Trained in giving numbing injections. Sterilize instruments. Answer phones. Customer Service Representative

Verizon - Augusta, GA

May 2016 to June 2017


Bill Breakdown

Update & manage accounts

Adjust charges and file claims

Customer Service Representative

Urban Outfitters - Martinez, GA

April 2014 to December 2015


Manage Accounts, reinforce sales, assisting with 4 or more screens at a time while meeting metrics and quality requirements. Chat with customers and more than one at a time. Hi Placed order, money management and enforced company policy.


Customer service rank #14. Acknowledged for highest quality as well as productivity. Kudos from many customers for my level of customer service provided. Professionalism, empathy, and efficient work ethics. Customer Service Representative/ Agent

SITEL/ One Technology - Augusta, GA

November 2012 to December 2013

One call resolution customer service

• Show empathy, active listening

• Expected metrics to meet/ Retention efforts

• Computer program multitasking

• WPM 45

Customer Service / Assistant Store Manager

Polo Foods/ MSD - Thomson, GA

December 2011 to December 2012

Trained new employees

• Completed cash register reports and shift reports nightly

• Complete cooler/ store stocking

Customer Service/ Waitress

Golden Corral - Augusta, GA

May 2010 to May 2011

Provide a warm friendly atmosphere for our guest

• Provide attentive service / Show Empathy

• One Hundred percent excellent service at all times Education

Some college

Augusta Technical College - Thomson, GA

August 2006 to December 2009


• Call Center


• Customer Service

• Customer Care

• Home Health


• Medical Assistant

• Phlebotomy

• Machine Operator (3 years)

• Customer Service Skills

• Data Entry

• Filing

• Microsoft

• Microsoft Word

• Receptionist

• Scheduling

• Billing

• 10-Key (10+ years)

• Clerical

• Inventory

• Management

• Microsoft Office

• Organizational Skills

• Vital Signs

• EMR Systems

• Venipuncture

• Experience Administering Injections

• Sales

• Patient Care

• Medical Office Experience

• Communication

• Organizational skills

• people skills

• showing empathy

• building rapport (10+ years)

• Phone Etiquette

Certifications and Licenses

Certified Phlebotomy Technician

Certified Medical Assistant

BLS Certification


Driver's License

CPR Certification

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