QUINA ROBINSON

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321-***-****

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ad28q7@r.postjobfree.com

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Kissimmee, FL 34741

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CAREER OBJECTIVE

Analytical Commodity Buyer skilled in developing creative and innovative procurement processes. Leveraged relationship development and negotiation skills for process improvement to deliver organizational results. Professional team player successfully working with various teammates and decision-makers. Highly organized and motivated individual with experience in providing technical support to clients. Expert in identifying and resolving complex technical problems across multiple platforms. Committed to providing excellent customer service and ensuring customer satisfaction.

SKILLS

Buyer vetting skills Business growth

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Apple IOS

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Troubleshooting and Assistance

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Mac Systems

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Adobe Flash

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Software Diagnosis

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Issue Troubleshooting

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Appointment Scheduling

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EXPERIENCE

TRANSFER AGENT, kissimmee, fl

Quintum 3 media, January 2020-March 2022

Consulted with other professionals regarding treatment of specific clients

Created and maintained large client base by meeting needs and delivering exceptional customer service

Developed and maintained relationships with customers and assisted in generating sales opportunities

Completed sales order tickets and processed client-requested transactions

Discussed client financial options to keep customers informed regarding transactions

Built positive and productive customer connections to drive consistent sales

Analyzed customer requirements and recommended efficient investment products

Gathered required information from customers for settlement reviews to help negotiate down debt with creditors

Discussed ideas and strategies to improve operational efficiency, adding value and aiding business performance for continuous improvement.

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TECHNICAL SUPPORT SPECIALIST, Kissimmee, fl

KELLYCONNCET/APPLE, May 2022-November 2023

Provided technical support to internal and external customers, resolving hardware and software issues in a timely manner.

Provided remote client support by troubleshooting hardware, network, software, and customer service-related requests and inquiries.

Assessed customer needs, identified root cause of problems, and implemented solutions for successful resolution.

Delivered solutions by identifying problems, researching answers, and guiding users through corrective steps.

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BENEFITS VERIFICATION SPECIALIST, Charlotte

Aerotech Staffing, June 2016-February 2019

Offered subject matter expertise on employment regulations, compensation policies and personnel management procedures to optimize internal structures

Maintained thorough and current personnel handbooks and records

Collected job and occupational information through observations and employee surveys

Prepared occupational job descriptions and scales to standardize industry-based systems

Analyzed multifactor data and cost analyses to support collective bargaining agreements

Reviewed occupational data on alien employment certification applications to determine occupational titles and codes

Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services

Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

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ASSISTANT MANAGER, Charlotte

Shell Gas Station, February 2015-March 2016

Delegated daily tasks to team members to optimize group productivity

Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership

Enforced company policies and procedures to strengthen operational standards across departments

Collaborated with store manager to develop strategies for achieving sales and profit goals

Completed inventory audits to identify losses and project demand

Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies

Organized schedules, workflows and shift coverage to meet expected business demands

Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.

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BENEFITS VERIFICATION SPECIALIST, Charlotte

Talent Bridge, October 2013-February 2015

Exceeded customer satisfaction by finding creative solutions to problems

Improved operations by working with team members and customers to find workable solutions

Motivated and encouraged team members to communicate more openly and constructively with each other

Juggled multiple projects and tasks to ensure high quality and timely delivery

Prioritized and organized tasks to efficiently accomplish service goals

Worked closely with team members to deliver project requirements, develop solutions and meet deadlines

Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services

Maintained thorough and current personnel handbooks and records

Offered subject matter expertise on employment regulations, compensation policies and personnel management procedures to optimize internal structures.

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EDUCATION

HIGH SCHOOL DIPLOMA, NC

West Mecklenburg High School, January 2006

REFERENCES

References available upon request

Contact this candidate